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The Simplest Ways to Maximize the Use of Security Cameras in Stores

Izzy Esber on February 15, 2025

In This article

Security cameras are a welcome addition to any modern retail or commercial establishment. They enable millions of businesses, including many small businesses, to operate profitably despite losses from shoplifting and other property crimes. Serving as the eyes on the store environment, security cameras in a store are a management and employees’ partner in spotting shoplifters. As security camera technology advances, retailers who want high-quality security cameras are best served by visiting a local security camera store.

Security cameras are crucial to a retail store’s operations, making it essential to work with a local security camera store. With their in-depth knowledge and experience, these experts can conduct an on-site store review and create a custom plan with the exact number and types of security cameras a particular retailer needs. Today’s security cameras offer higher resolution and enhanced motion-detection capabilities, and are often integrated with artificial intelligence (AI). A security camera expert will also assess the area in which a store is located. They may consider a store’s adjacency to other stores, exterior foot-traffic patterns, and any local demographic factors.

Doing business with a local security camera store has the added benefit of supporting local businesses. Making those business-to-business connections strengthens a community and its business and commercial sectors. Establishing a working relationship with a security camera store means retailers can easily replace old cameras with newer technology and have a consultant who will help adjust a retailer’s Security Camera Store Near Me plan as conditions change.

Historical Development of Security Cameras in Stores

Many may be surprised to learn that the first use of surveillance or security cameras occurred during World War II. By the 1960s, they were installed in public spaces in large cities for crowd control and observing those spaces for criminal activity. By today’s standards, these security cameras are very basic. Their analog technology produced only a low-resolution, black-and-white image, especially in low-light conditions.

In the 1970s, retail stores and banks began using security cameras and connecting them to video cassette recorders (VCRs), enabling playback and post-incident review.

1980s: The first color security cameras.

1990s: Cameras became smaller with higher resolution and connected to digital video recorders (DVRs).

2000s: Cameras are networked via the Internet to enable remote access to video data from anywhere. IP (Internet Protocol) security cameras offer better resolution quality and enhanced security system integration.

2010s: Image quality improves again with the introduction of high-definition and 4K cameras. Integration with AI expands the value of security cameras in stores. Facial recognition, motion detection, and behavioral analysis are essential for enabling real-time responses to security incidents.

Shoplifters will still come, but the evolution of security cameras from the 1940s to today’s advanced technology is helping retailers detect more shoplifting activities, monitor their employees, and, most importantly, ensure maximum customer safety. This sense of responsibility in ensuring a safe shopping environment is crucial for retailers to operate their businesses with greater confidence.

Best Practices for Installing Security Cameras in Stores

To fully benefit from the advanced technologies of security cameras in stores, retailers need a comprehensive placement plan created in collaboration with experts at a local security camera store. With a store assessment, they can recommend the best locations for maximum coverage, including any blind spots. That starts with the entrance, exit, and checkout counters, but all aisles should be visible, especially where luxury or high-priced merchandise is displayed. Even if a retailer decides to display merchandise in locked glass cases, the security cameras in the store must also have a view of them.

A retailer should inform the security camera expert if they periodically move and reconfigure merchandise and displays. These changes may prompt the expert to recommend adding more cameras or to revisit the store to assess the new layout and suggest adjustments. When deciding where to install security cameras, the retailer must also consider lighting. The expert can evaluate the space, identify dim areas, and recommend installing additional lighting to help cameras capture and record high-quality images. Managers and employees must confirm what they observe before they approach a potential shoplifter.

Monitoring employees’ work activities also requires careful placement of security cameras in a store. These include, but are not limited to, those handling transactions, cash transactions, and backroom inventory staff, especially if most of the store’s merchandise consists of small items. Retailers can explain these activities and their locations to a security consultant, or they can observe them to determine where to install security cameras.

Maximizing Security Camera Features

Today’s retailers benefit from significant advancements in security camera technology, including facial recognition, motion detection, and numerous AI-powered capabilities. As more retailers install security cameras with these advanced features, they discover that software is becoming equally, if not more, important in a network security system than hardware. The advanced features of security cameras and a store’s security devices generate large amounts of data. Retailers are focused on the value that data management software creates to enhance security, as opposed to the value of security camera hardware, which is still crucial in a storewide security system.

Motion Detection Options

Security cameras with motion detection tilt the security playing field in favor of retailers. They offer several options for motion-detection technology.

Passive infrared (PIR) sensors sense the heat radiating from people or animals.
Microwave’s electromagnetic radiation identifies objects’ size and shape and activates an alert when they change.
Pixel-based methods can identify subtle changes from one video frame to another at the pixel level.
Gesture recognition analyzes human movements, even hands and fingers, to reveal typical shoplifting behaviors and when employees handle transactions.

Remote monitoring represents a significant step forward in maximizing the security camera features in a store. In-store managers and employees can access real-time camera views via a mobile device anywhere in the store. They don’t need to be glued to a monitor at the counter or in the backroom. Ownership and management also have remote access, and a mobile alert app can notify them of off-hours incidents.

Retailers’ store security systems are even more valuable when networked with AI security cameras. AI’s precision and accuracy enable real-time video analysis, allowing for the distinction of viewed objects, thereby reducing the need for management and employees to respond to false alarms. Facial recognition, intrusion detection, and audio detection are just a few of the other capabilities of AI security cameras.

Integrating Security Cameras with Store Operations

Spotting and stopping shoplifters is a primary value of security cameras in stores, but they add more value when fully integrated with store operations. Preventing losses is also dependent on carefully monitoring inventory and employee productivity and managing customer flow throughout the store.

Employee theft is a significant challenge for retailers. A 2024 National Retail Federation survey found employee theft contributed approximately 30% to total retail shrinkage. More alarming is that businesses have recovered only 11% of those losses. Employee productivity also impacts the bottom line. When management uses security cameras to monitor staff work activities, they can identify which employees need additional training and guidance. They can also analyze how to improve the store layout and operations to boost productivity. Additionally, management can reference security camera data when preparing and conducting regular employee reviews.

Another benefit of installing security cameras in stores is that retailers can collect data on customer movement. They can spot shoplifters and analyze footage to design a store layout that optimizes merchandise and display placement. This strategy helps customers easily access special offers and high-end merchandise with the highest margins.

Retailers can also connect one or more security cameras to their point-of-sale (POS) terminals and system to detect employee theft during transactions or identify questionable customer behavior at the checkout counter. Although this integration often comes as an add-on feature, the valuable data it generates makes it a worthwhile investment. Retailers can view transactions in real time when they overlay them on the camera feed. They can also search the store’s video database using multiple transaction parameters, such as the amount, item, or employee involved in the sale.

Challenges and Solutions in Using Security Cameras

Security cameras play a crucial role in keeping retail operations profitable, but they also come with some challenges. Experts estimate that security cameras last about 10 years. To ensure they operate efficiently and last as long as possible, retailers should schedule regular inspections and maintenance with a local security camera store. These checkups help determine when to replace or upgrade cameras.

Retailers also face privacy concerns, which camera store experts or legal counsel can help address. Retailers must balance the need to protect customer and employee privacy with the responsibility to detect and prevent shoplifting and internal theft. Security cameras, along with proper maintenance, inspection, and timely replacement, offer a solid solution. When cameras capture sharp, clear footage, retailers reduce the risk of violating privacy rights while still safeguarding their stores.

False alarms can also impinge on customers’ and employees’ privacy rights. Weather, defective or confused motion detectors, and power outages are just a few causes of false alarms. They can disrupt the shopping environment and even cause panic among customers and employees. Management doesn’t want to spend valuable time responding to false alarms. If they occur too frequently, employees can develop a “cry-wolf” attitude, relax their vigilance, and question their validity.

Utilizing cloud-based technologies and providing additional staff training are solutions to these and many other challenges associated with using security cameras in stores.

Current Trends in Store Security Cameras

The rapid acceleration of retail security systems and devices, including security cameras, is a recent trend. As threats and incidents continue to increase, stores and all commercial establishments require the latest technologies, rapid deployment, and ongoing upgrades.

Security integrators or security camera store experts can help retailers benefit from another trend: installing homogeneous systems with robust software to expand automation, facilitate real-time data analysis, and introduce AI-powered capabilities.

Artificial intelligence is already a primary trend in stores’ security systems and cameras, and will only become more integral to the entire retail security paradigm. AI’s application to retail security is less likely to replace human interaction, which is crucial for maintaining good customer relationships. It will enable the automation of more security processes, allowing employees to focus on high-value activities and easily access security camera data and analysis.

A welcome trend in security camera technology is the increased value of the work they can perform beyond simply detecting shoplifting and employee theft. Connecting security cameras in stores to sophisticated systems can help retailers with parking management, vehicle recognition, delivery detection, quicker detection of smoke and fire, and accurate recording of customer or employee accidents and injuries, among other benefits.

Conclusion

The evidence is undeniable: retailers need security cameras in stores to operate safely, effectively, and efficiently, thereby boosting and protecting their bottom line. The challenges of shoplifting, employee theft, and other security issues persist, so partnering with a local security camera store and its experts is the first step toward improving security. They will conduct a comprehensive security assessment, design a customized security camera system and a storewide security network, and provide regular consultations on lighting, maintenance, replacement, and addressing new security issues. Their guidance will also ensure that security cameras are installed in the best location, allowing managers and employees to use them effectively.

Advanced security camera technologies enable seamless integration with a comprehensive cloud storage network, provide remote access, and offer numerous benefits of AI-powered cameras and other devices.

Employee training (and retraining) is crucial to maximizing the value of store security cameras. All retail security technologies are constantly evolving, adding new features and capabilities that employees must thoroughly understand so they can contribute maximum effort to security needs. The experts at a local security camera store can provide valuable training advice and serve as the best source for the latest security camera trends.

Learn more about how DTiQ’s intelligent video capabilities can increase in-store security and reduce loss.

Frequently Asked Questions About Security Cameras in Stores

Q: Why can’t I design and install security cameras in my store?

A: Because of the many types of security cameras, their advanced features, and the need to integrate them with inventory management, POS, and other operational systems, working with a local security camera store will save you time and ensure the cameras and all other equipment fulfill your exact security needs.

Q: What is the best placement for security cameras in stores?

A: Although the average retail store may have security camera needs similar to those of neighboring stores, the best camera placements may differ from store to store. An eye level or height of three meters (approximately nine feet) is widely recommended. Cameras should be visible to deter shoplifters and demonstrate to customers that security cameras add to their protection. Security camera placements should also account for blind spots and areas with low light.

Q: How often should I replace the security cameras in my store?

A: Generally, security cameras have a 10-year lifespan. Regular maintenance and checking will help them realize that entire lifespan. This is another reason why partnering with a local security camera store is so beneficial. The added value of new security camera technology may be so compelling that a retailer finds it prudent to replace old cameras sooner.

Q: What is the most important trend in security cameras in stores?

A: There are many beneficial trends for retailers on the front lines of shoplifting, employee theft, and inventory management, but AI-powered security cameras will drive innovation for many years. From more precise identification of faces, objects, and behavioral patterns to a range of detection capabilities, including real-time data gathering and analysis, integrating AI with security cameras and all retail security systems will provide retailers with greater peace of mind.

Mobile Ordering Trends: Revolutionizing QSR Services and Experience

Izzy Esber on February 14, 2025

In This article

Introduction

The modern consumer seeks a convenient and fast shopping experience. With 91% of US adults and 95% of adults aged 18–49 owning smartphones in 2024, smartphones have become the most popular mobile ordering device. QSR Magazine says, “Digital ordering and delivery has grown 300 percent faster than dine-in traffic since 2014.” Restaurateurs must act on this trend to give guests a convenient and fast mobile ordering and QSR experience.

Convenience—Customers don’t have to wait in line to order; they can simply pick up their order.
Speed—Consumers visit QSR restaurants because they expect “quick service.” Mobile ordering, especially in advance, speeds up the process, serving more customers in less time.
Customer satisfaction – When customers are pleased with their mobile ordering and QSR experience, they are more likely to return and share their satisfaction with others.

The Rise of Mobile Ordering and QSR Experience

Mobile ordering in the quick-service restaurant (QSR) industry generates substantial revenues. The major restaurant mobile apps, such as Uber Eats, Grubhub, and DoorDash, generated over $10 billion in revenue in 2024. Many smaller app providers and individual restaurants have launched apps, too, to improve mobile ordering and QSR experience.

Unsurprisingly, QSR customers, 25–34, are driving the rapid use of mobile ordering. According to Intouch Insights‘ 2024 Emerging Experience Study, 50% are more likely to use digital/mobile methods for QSR orders.
Young adults are responsible for QSR order-ahead app adoption, another of the many mobile ordering trends, according to 90% of respondents to the Ipsos 2024 QSR/Fast Casual Digital Ordering Performance Study.
Convenience is a primary reason many QSR customers use mobile ordering. Research has found that large percentages download a mobile ordering app to earn loyalty rewards or to save money with a deal or promotion.
Many QSR customers also prefer mobile ordering because cash transactions are time-consuming and prone to errors.

Impact on QSR Operations and Customer Experience

Although QSRs have had to adopt new mobile ordering technologies and operational practices in response to customers who want a faster and more convenient experience, QSRs are discovering the value of improving mobile ordering and the QSR experience.

Fewer errors occur with digital/mobile ordering than with phone or in-person ordering. There are fewer customer complaints about their orders, and filling orders is smoother.
Mobile ordering tends to increase the average check size when QSRs employ the “suggestive upselling” tactic.
The customer data generated from mobile ordering provides in-depth insights that traditional ordering methods can’t match.
The QSR customer experience is enhanced because customers’ mobile orders are ready for them without standing in line or lengthy phone conversations.
Placing a personalized order is easier for consumers.

Key Mobile Ordering Trends

Mobile ordering in QSRs has delivered significant value for Restaurateurs and customers, but the mobile-ordering technology is ever-evolving. To take full advantage, Restaurateurs must be familiar with the key mobile ordering trends. New strategies and practices are adding more value and helping restaurateurs improve the customer experience in QSR.

As in many industries, Artificial Intelligence (AI) is already a mobile ordering trend in many QSRs. Customer purchasing habits can be granularly analyzed to pinpoint upselling suggestions.
AI algorithms can improve the flow of orders and automate tasks that no longer need human attention, such as inventory and supply chain management.
AI is also powering drive-thru chatbot voice ordering to satisfy consumers’ demand for speed, convenience, and custom orders.
Digital menu boards are popular with QSR customers. The Intouch Insights report states, “63% of surveyed consumers said the boards make the process easier.” Menus, prices, and special offers can be updated anytime.
Contactless payment systems also improve mobile ordering and QSR experience.

Benefits of Mobile Ordering for QSRs

The popularity of mobile ordering for QSRs among consumers and restaurateurs is a clear sign that the technology delivers benefits for both groups. Consumers want speed and convenience, and restaurateurs want to process as many orders as possible in a given period.

Although speed of service and efficiency are essential factors for QSR customers, order accuracy is the most important. Mobile ordering enhances employees’ understanding of customers’ orders and minimizes errors.
Many consumers, especially younger demographics who are primary QSR audiences, are familiar with receiving smartphone promotions. Consumers save money and are likely to be more loyal, and restaurateurs can realize increased revenues with promotions and upsells.
Mobile ordering for QSRs also provides restaurateurs with a wealth of customer data, allowing them to adjust operations to fulfill demand during peak hours, manage inventory for popular menu items, and allocate employees more precisely.
That data allows restaurateurs to micro-target customers with special offers and recommend upsell suggestions based on past purchases.

Implementation Strategies for Successful Mobile Ordering

Adding mobile ordering to QSR operations requires careful planning so restaurateurs realize an acceptable ROI and customers are satisfied, remain loyal, and recommend the QSR to others. Strategies for successful mobile ordering may include:

Management and employees must support the mobile ordering initiative. Additional training will be necessary, and team roles may change. Depending on the QSR, suppliers may need to be notified.
Finding the right mobile ordering platform may be the most critical decision. The platform must be flexible enough to manage the growth in mobile ordering.
Restaurateurs want to ensure staffing levels and kitchen operations can accommodate increasing mobile orders and be prepared to adjust, accordingly.
QSR operations need mobile ordering technology that is compatible with POS and kitchen operations and integrates with them easily.
The right mobile ordering system is of no value without thorough staff training and retraining, if necessary. By understanding all the roles and steps in the process, managers and staff can quickly adapt to the new system.

Potential Challenges and How to Overcome Them

Implementing strategies for successful mobile ordering can pose various challenges. These are more likely to occur during the early days of integrating a mobile ordering system into any QSR operations. Being patient and focusing on each challenge will allow management and staff to overcome these challenges and prosper with mobile ordering for QSRs.

Mobile ordering is a digital technology that can experience technical glitches that may frustrate staff and customers. Regular updates and maintenance can eliminate or minimize glitches and downtime.
Mobile ordering can generate a rush of orders. All staff, especially kitchen staff, need specific training so they’re not surprised by a high volume of orders.
Customers may have a poor experience with mobile ordering for QSRs, from a confusing app to slow loading times. Asking a few regular customers to give the app a trial run can help identify and correct any ordering challenges.
Some customers may be reluctant to use mobile ordering. Part of a complete implementation plan includes marketing and promoting the platform and its benefits to customers. A special offer during the first 30 days for those who use the platform can overcome customer hesitancy.

Future Outlook: Expand Mobile Ordering Horizons

Like all digital technologies, mobile ordering will evolve with new advances and patrons’ ever-changing expectations of a better customer experience in QSR. Choosing the right mobile ordering platform and comprehensive staff training will ensure that restaurateurs and customers will benefit from the future of mobile ordering technologies.

Artificial intelligence (AI) is predicted to impact mobile ordering significantly. Order data analysis, from menu selections to preparation flow, allows AI to recommend customers’ past favorites and direct them to special offers.
AI is quickly maturing to provide QSR operations with voice assistants, intelligent chatbots, and an automated payment process, making mobile ordering easier for customers and staff.
In-depth AI data analysis can also forecast inventory demand, streamline inventory management, and reveal where improvements are needed.
Augmented Reality (AR) technology integrates with digital menu boards so customers can see what they’ve ordered before placing it.
Robotic and automated kitchen technology is already changing QSR operations and will be more widely introduced, so restaurants can benefit from increased efficiency and reduced labor costs.
As more customers choose delivery or pickup of their orders, AI and other technologies will be able to integrate with these customer preferences, further enhancing the customer experience in QSR.

Conclusion

Mobile ordering is already a reality at many QSRs. Customers are attracted to the ease of ordering, faster service, and more accurate orders. Restaurateurs are quickly realizing the value of a mobile ordering system and how it can be a competitive advantage. Not only can QSR operations process more orders, but there are fewer errors, the average check size increases, and management has a much more in-depth understanding of their customers and their preferences.

Implementing strategies for successful mobile ordering can present various challenges. Careful planning and comprehensive staff training can overcome many of those challenges. Future advancements in various technologies, from AI to AR to robotics, are expected to boost the value of mobile ordering and QSR experience. To learn more about DTiQ’s solutions for QSR, visit our website.

Elevating Service Efficiency in Retail: Proven Ways to Improve Checkout Times and Reduce Wait Times

Izzy Esber on February 8, 2025

In This article

Introduction

To operate a successful and profitable business, retailers must maximize merchandise sales and provide excellent customer service. Both goals are achievable with a focus on service efficiency in retail. Although customers always want quality products at competitive prices, it is often the checkout or transaction process where customer satisfaction can suffer the most. A 2024 study found that wait times in retail stores increased by 22% since 2023. When customers are unhappy with waiting longer, much of the goodwill created by offering “quality products at competitive prices” is lost, and many may think twice about returning.

Service efficiency in retail can take many forms, including simplifying the checkout process, offering multiple payment options, utilizing self-checkout kiosks, using clear signage, and having adequately staffed stores. By reducing customer wait times, more transactions occur in a given period, the process is smoother, and everyone experiences less stress.

Why Service Efficiency in Retail Matters

In many retail settings, customers often enjoy browsing leisurely and taking their time to make selections, checking sizes and colors, and comparing other products. However, they expect a speedy transaction process when they’re ready to check out. Therefore, reducing wait times in stores can foster customer loyalty and enhance the retailer-customer relationship, ultimately leading to increased sales.

The relationship between a faster retail checkout speed and reducing shopping cart abandonment takes various forms:

A streamlined checkout process with fewer steps contributes to shorter wait times.
Fewer employee-customer interactions remove possible friction points.
Customers who experience a shorter checkout time are more likely to perceive a store’s brand as efficient.
Customers may also perceive a store with a faster retail checkout speed as being very customer-focused.

Common Challenges Affecting Checkout Times

As humans, our interactions, including those when making a purchase at a retail store, aren’t always smooth. Several factors can create challenges in reducing customer wait times. Although some of these challenges are due to issues that arise during the checkout process, others stem from poor planning, inadequate training, a lack of management oversight, and outdated systems.

Customers will quickly become frustrated when they are stuck in a long wait line due to an understaffed checkout counter and perceived workflow inefficiencies.
The stress of having too few checkout employees can lead to transaction mistakes and add time to the checkout process for corrections.
Service efficiency in retail relies on point-of-sale (POS) systems and payment-processing technologies that can experience technical issues.
Customers value faster retail checkout speed, but they aren’t always prepared when they’re ready to check out. Asking product and pricing questions can also slow the checkout line.

Strategies for Reducing Wait Times in Stores

Of the several strategies for reducing customer wait times, not all of them relate directly to the checkout process. Some are the foundation for a better customer experience throughout their shopping trip, from arrival to product selection to checkout. Overlooking these “pre-checkout” strategies can result in dissatisfied customers regardless of the speed and ease of the checkout process.

First among these foundational strategies is a store layout that separates the merchandise and shopping areas from the checkout area. Adding crowd control stanchions or dividers can enhance checkout speed.
Employee training should also focus on facilitating faster and more accurate transactions while maintaining excellent customer service.
Improving retail line management helps employees be more efficient during checkout and reveals which employees need remedial training.
Making sure barcode tags on merchandise are positioned for quick scanning.
Stores with high foot traffic and customers who make quick purchases may benefit from express lanes and self-checkout technology.

Improving Checkout Times with Technology

Just as advanced technologies have improved retail store security, reducing shrinkage and fraud, they can also revolutionize the checkout process, making it faster, simpler, and more satisfying for customers. This technological advancement paves the way for a more efficient and customer-centric retail experience.

Artificial intelligence (AI) integrated into point-of-sale (POS) systems generates checkout data that, when analyzed, reveals when, where, how, and why checkout times are slow. This doesn’t mean replacing human cashiers, but rather empowering them with insights to improve the checkout process, thereby enhancing the average transaction.
Many customers appreciate the convenience of self-checkout kiosks. These kiosks don’t replace cashiers, but they do reduce wait times and process customers more efficiently than traditional checkout with cashiers, thereby enhancing the overall customer experience.
Advanced mobile payment technologies are helping to reduce checkout times. Employees can assist customers with purchases anywhere in the store. Mobile wallets, such as Apple Pay and Google Pay, as well as contactless payment systems, enable customers to make quick payments for their purchases.
Various automation technologies, such as RFID tags, provide retailers with a real-time inventory picture, reducing merchandise handling and pricing during checkout. Employees are not spending time in the backroom fumbling with inventory.

Retail Line Management Best Practices

To maximize service efficiency in retail, store management must adopt a proactive approach to reducing customer wait times. Managers can achieve this goal by observing employees at checkout, training them to increase checkout speed while maintaining excellent customer service, and regularly reassessing store strategies to streamline the checkout process. Actively applying retail line management best practices is critical to improving checkout times.

Managers can allocate some of their time to observe the checkout line and customers’ waiting reactions, identifying where bottlenecks occur. This real-time queue monitoring allows managers to adjust staffing and allocate other resources quickly.
In retail stores with high foot traffic, installing digital signs that display current wait times can help increase retail checkout speed.
Other retail line management best practices include virtual queuing, reserving a checkout spot for customers without requiring them to wait in line, and appointment-based shopping.
Assign an employee to act as a “concierge,” directing customers to open checkout lanes and answering questions before they reach the counter. The employee can also interact with customers to alleviate any frustration caused by waiting.

Measuring and Sustaining Service Efficiency in Retail

Because elevating service efficiency in retail involves many moving parts, retailers must measure their progress in improving checkout times. Only with analysis and feedback can they expect to sustain their service efficiency. Evaluating and improving service efficiency directly relates to customer and employee satisfaction and loyalty. Inefficiencies are often readily apparent, leading to decreased foot traffic, revenues, and profitability.

AI-driven POS systems demonstrate their value through the wealth of data they generate, including average checkout times and other key metrics. A thorough analysis of the data can show where service efficiency is lacking at checkout.
Managers must observe the entire checkout process, evaluate the findings, and implement solutions related to technologies, employee training, or other improvements.
Customer and employee surveys can help identify barriers to improving checkout times.

Conclusion

In today’s highly competitive retail environment, service efficiency in retail is often the difference between a profitable store filled with happy customers and one struggling financially and providing poor customer service. Customers are more aware than retailers think they are. They notice excessive wait times at checkout, even if they’re not ready to check out yet. Many consumers give retailers a one-strike option: one bad experience at checkout, and they may never return.

Retailers don’t have to live in this scenario. By implementing the right strategies, such as designated checkout areas, enhanced staff training, and adopting advanced technologies like AI-driven POS systems, retailers can streamline the checkout process and benefit from improved service efficiency in retail. To learn more about DTiQ’s solution for retail, visit our website.

9 Ways to Reduce Food Waste in Your QSR and Boost Profits

Izzy Esber on February 5, 2025

In This article

Math can be complicated, but this math is simple: Less restaurant food waste = more money on your bottom line. In the U.S., restaurant food waste costs the industry about $162 billion annually (ReFED). For quick-service restaurants (QSRs), where profit margins are already tight, even small improvements can lead to hundreds of thousands of dollars in annual savings.

But how do you tackle restaurant food waste? And is it really worth the investment? Short answer: Yes. Long answer? Let’s dive in.

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The High Cost of Food Waste

Every industry is facing inflationary pressure, and food prices have surged accordingly. The average QSR spends 20-40% of its revenue on food costs (National Restaurant Association), and up to 10% of that food is wasted (FoodPrint). That means for every $100,000 spent on food, up to $10,000 goes straight into the trash.

Beyond financial losses, food waste also has an environmental cost. According to the EPA, U.S. food waste contributes 170 million metric tons of CO2 equivalent emissions annually—the same as 42 coal-fired power plants (EPA). Managing food waste isn’t just about saving money—it’s about sustainability.

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Types of Restaurant Food Waste

To effectively reduce waste, you need to understand where it’s happening. In a QSR, food waste falls into two main categories:

Pre-Consumer Waste: This happens before food reaches the customer. Examples include expired ingredients, improperly stored food, and mistakes in preparation (e.g., burned burger patties or cold coffee dumped).
Post-Consumer Waste: This occurs after food reaches the customer. Diners leave up to 17% of their meals uneaten (NRDC). Over-portioning is a leading cause of post-consumer waste.

Understanding these distinctions helps pinpoint solutions that address each type effectively.

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9 Ways to Reduce Food Waste in Your QSR

1. Conduct a Food Waste Audit

‍If you don’t measure it, you can’t fix it. Conducting a food waste audit helps identify problem areas. Track waste by category (pre- vs. post-consumer), time of day, and reason (e.g., order errors, spoilage).

• Use POS data to track voids, discounts, and refunds that signal food waste (Toast).

‍2. Improve Order Accuracy

‍Incorrect orders = wasted food. Repeating orders back to customers and using digital order screens for staff can reduce mistakes and improve customer satisfaction.

3. Optimize Portion Sizes

‍Are customers consistently leaving half their fries? Over-portioning contributes significantly to waste. Gradual reductions—while maintaining perceived value—can save thousands annually.

4. Store Food Properly

‍Improper storage is a leading cause of pre-consumer waste. Implement FIFO (First In, First Out) inventory rotation, regularly check fridge/freezer temperatures, and use expiration date labeling to prevent spoilage.

5. Reduce Theft and Fraud

‍Employee theft accounts for 4% of total restaurant sales, costing the industry $3-6 billion annually (National Restaurant Association). Using AI-powered loss prevention technology can help detect unauthorized food consumption and improper transactions.

6. Leverage Technology for Food Waste Monitoring

AI-driven video and POS integration, like DTiQ’s solutions, provide real-time insights into food waste patterns. Businesses using smart monitoring have reduced food waste by up to 25% annually.

‍7. Implement Staff Meals

‍Offering structured staff meals helps utilize ingredients that might otherwise go to waste. Provide limited meal choices based on surplus inventory to maximize efficiency.

8. Revisit Waste Metrics Regularly

‍Food waste strategies should evolve. Regularly analyze data, adjust inventory orders, and refine preparation processes to align with customer demand.

9. Engage in Gamification & Incentives

‍Incentivize waste reduction by ranking locations based on efficiency metrics. Recognizing top-performing stores and teams encourages accountability and improvement.

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Don’t Wait To Reduce Food Waste and Increase Profits

‍With tightening QSR margins, reducing food waste is one of the most cost-effective ways to boost profitability. Small adjustments—like optimizing portion sizes, improving order accuracy, and leveraging technology—can lead to significant savings.

DTiQ’s intelligent monitoring solutions can help reduce food waste by up to 25% while improving order accuracy, loss prevention, and efficiency.

Book a demo today to see how our solutions can transform your QSR’s operations.

Simple Guide to Choosing Between Analog vs. Digital IP Security Cameras

Izzy Esber on January 24, 2025

In This article

.Security cameras are essential components of any modern security system. They are a constant set of eyes watching customers, employees, and inventory. Choosing between analog vs. digital IP security cameras depends on many factors, but they are the two primary options for many businesses. Because analog security cameras are older technology, their images are low-resolution compared to digital IP security cameras. While IP security cameras cost more, analog security cameras may require more maintenance. IP security cameras are paired with other advanced technologies, such as remote monitoring, while analog security cameras require cabling and other analog equipment.

What Are Analog Security Cameras?

Analog security cameras are called “analog” because the captured images are transmitted in an analog format to a recording device, typically a DVR, via coaxial cables. The analog signal is converted to a digital file and stored and viewed anytime or remotely with the right software. The benefits of analog security cameras vs. digital IP security cameras make them good choices for small businesses.

Benefits of analog security cameras:

Cost-effective: Less of an investment for smaller businesses.
Simple installation: Ready to protect a business faster and with less disruption to operations.
Lower bandwidth: Doesn’t require more costly high-bandwidth Wi-Fi service.
Easy to integrate: Compatible with older, existing analog security systems.
Well-made: durable and reliable.

What Are Digital IP Security Cameras?

Digital IP security cameras capture images like analog security cameras, but IP security cameras convert and compress images to a digital format inside the camera. The remainder of the processing utilizes digital technologies, including wireless data transmission to a network router. The data can then be stored on a recorder or a server. Large businesses and those with existing innovative security systems are more likely to choose digital IP security cameras.

Benefits of digital IP security cameras:

High-resolution: Sharper images for better identification.
Scalability: Easily work with existing business networks.
Accessibility: Images can be viewed on any device via the network.
Remote viewing: 24/7 availability with an Internet connection.
Smart investment: Requires less support equipment.

Key Differences Between Analog vs. Digital IP Security Cameras

Technology is the primary difference to consider when choosing between analog security cameras and digital IP security cameras. Although analog security cameras are much older technologies, they are still valuable and effective in many situations. Digital IP security cameras are manufactured with newer, advanced technologies for businesses with broader security needs.

Other key differences:

Image quality: Many businesses need high-resolution images of IP security cameras, while analog security cameras may be sufficient for others.
Investment: Larger and smaller businesses can choose from the security cameras that fit their budgets.
Maintenance: Higher maintenance expenses may offset the lower cost of analog security cameras.
Installation: Analog security cameras require coaxial cabling, while IP security cameras operate through a wireless network.
Flexibility: Digital IP security cameras have more scalable features than analog digital security cameras to address specific security needs.

Advantages of Analog Security Cameras

Despite their older technologies, choosing analog security cameras vs. digital IP security cameras is wise for smaller businesses with limited investment dollars and maintenance budgets.

Other advantages:

Easy installation: Less downtime for a business’s security system and less interference with customers’ shopping experience and employee work.
Quicker maintenance: Technicians can install parts faster and at a lower cost.
Wider transmission range: The cable connection allows analog security cameras to transmit video signals over greater distances.
Less bandwidth required: Analog security cameras’ cable connection reserves more network bandwidth for other business needs.
Dependability: Best for businesses with basic security needs.

Advantages of Digital IP Security Cameras

Digital IP security cameras have been developed to operate seamlessly with the digital networks and other advanced technologies many businesses use today, and those they will add in the future.

Other advantages:

Exceptional image quality: Easier to spot security incidents and respond quickly.
Flexible integration: Greater compatibility with existing security systems and networks, and scalable for specific needs.
Improved coverage: Better positioning of either wired or wireless digital IP security cameras.
Data security: Cloud storage and other secure storage devices are more protective of images and other data.
Advanced capabilities: detecting motion, tracking objects, and recognizing facial features.

When to Choose Analog Security Cameras

When businesses choose between analog security cameras and digital IP security cameras, many factors must be considered: business size, security needs, employee compatibility, and costs.

Other factors:

Budget limitations: Businesses need security, and analog security cameras are a wise, low-cost option.
Small space: Smaller businesses can be as secure as large businesses with fewer analog security cameras.
Less business disruption: Easier installation allows businesses to operate normally.
Perfect for upgrades: Improve the reliability of an existing analog security camera system.
Basic network: Match analog security cameras with network capabilities.

When to Choose Digital IP Security Cameras

Digital IP security cameras offer the advanced technologies that larger businesses need, or those with a campus of buildings that require exterior and interior monitoring. Some buildings, such as warehouses, need higher-resolution IP security cameras because of low lighting or isolated spaces.

Other reasons:

Inventory value: Some businesses store and sell high-value merchandise, so they use advanced cameras to protect it more effectively.
Limited staff: Advanced remote monitoring capabilities augment employees’ monitoring of customers and inventory.
Scalable: More options to integrate with existing security camera systems and technologies in new systems.
Increased shrinkage: Better cameras to thwart an uptick in shoplifting and fraud.
Business expansion: Investing in compatible security cameras and systems.

Cost Considerations: Which System Is More Cost-Effective?

Achieving a balance between security needs and spending is challenging for businesses of any size. As shoplifting, fraud, and organized retail crime increase, businesses require adequate security cameras and systems without breaking the bank. As a business grows, hires more employees, and becomes more vulnerable, investing in a more robust and comprehensive security camera system is the right choice.

Other cost-effectiveness factors:

Upfront cost savings: Analog security cameras cost less.
Business interruption: Analog security cameras are easier to install and integrate with an existing system.
Better ROI: Equipment longevity benefits businesses that need digital IP security cameras.
Costly employee monitoring: Advanced features, cloud storage, and remote accessibility allow employees to allocate more time to customer service.
Total security: IP security cameras can be integrated with other security applications, such as employee/supplier access and alarms.

Conclusion: Choosing the Right Security Camera for Your Needs

Understanding the key differences between analog security cameras vs. digital IP security cameras will allow any business owner to make the right choice. Analog security cameras are the choice for a budget-conscious business because they and their installation cost less. Digital IP security cameras can be easier to install because they don’t require cabling and include advanced technologies and features that larger businesses need.

Thorough assessment of a business’s budget, scalability capabilities, and security requirements is critical to making the right choice.

Smaller businesses with fewer customers and employees will achieve sufficient security with analog security cameras.
As smaller businesses grow, a new assessment will identify additional locations for either analog or digital IP security cameras and an upgrade of accompanying monitoring equipment, storage, and other features.
Businesses with a large retail, warehouse, or campus footprint will likely need digital IP security cameras for better views of more space, employees, deliveries, inventories, and transactions.
Regardless of size, digital IP security cameras and a complementary security system better serve businesses offering high-value merchandise like jewelry and electronics.

Want to learn more about DTiQ’s 360iQ platform and its integration capabilities? Why not contact us and speak with one of our experts to learn more?

Retail’s Silent Profit Killer: Addressing Loss Prevention in 2025

Izzy Esber on January 23, 2025

In This article

Profit-tanking challenges with loss prevention continue to plague retailers in 2025, as theft and shrinkage remain major issues for physical stores. Below is the recent data that highlights the urgent need for innovative strategies to tackle these problems effectively.

Retail Theft is Escalating

An area that’s hard to see, but substantially damages earned profits and income instantaneously and over-time:

Shoplifting Surge: The National Retail Federation (NRF) reported a 93% increase in average annual shoplifting incidents in 2023 compared to 2019, alongside a 90% rise in financial losses attributed to shoplifting during the same period. (NRF)

Organized Retail Crime (ORC): A survey of loss prevention executives revealed that 84% perceive an escalation in violence associated with crimes like shoplifting from 2022 to 2023, with a majority expressing heightened concern over ORC and shoplifting. (Modern Retail)
Financial Impact: Retail shrinkage, encompassing theft, fraud, and errors, is projected to reach $132 billion in 2024, marking a significant increase from previous years. (Invue)

The Consequences Beyond Financial Losses for Retailers

You’ll be shocked to know the impact retail theft has beyond immediate financial setbacks – it’s quite mind-blowing.

Consumer Costs: Retail theft indirectly adds about $400 annually to each household’s shopping expenses, as retailers adjust prices to offset losses. (Safe and Sound)

Operational Challenges: To deter theft, retailers are implementing measures such as locking up merchandise, which can lead to a cumbersome shopping experience, potentially driving customers towards online alternatives. (The Sun)
Additional Security and Materials Costs: Retailers must factor in additional costs for safekeeping products such as locks, safes, and security guards.

Strategic Approaches to Loss Prevention: Where AI and Advanced Technology Come to the Rescue

Addressing these challenges necessitates a multifaceted approach:

Advanced Technology Integration: AI-powered loss prevention tools enable the analysis of customer behaviors and transaction patterns to detect potential theft or fraud. (Forbes)

Loss Prevention Solutions: Platforms that provide stores with advanced analytics that can promote efficient action plans and optimization for improving operations.

Collaborative Efforts: Initiatives like Project Pegasus in the UK demonstrate the effectiveness of retailers partnering with law enforcement to identify and apprehend habitual offenders. (The Retail Bulletin)

Employee Training and Safety: Comprehensive training programs ensure staff are equipped to handle theft-related incidents safely, mitigating risks associated with confrontations.

What Industry Leaders Have to Say

“DTiQ has allowed us to spend more time on the sales floor,” says Claire Connely, VP of Retail at Crocs.

As a long-time customer of DTiQ, I can confidently say their solutions have transformed our operations. We struggled with an ineffective camera solution, but DTiQ’s seamless reporting capabilities have been a huge benefit, enabling us to address issues swiftly and optimize performance. DTiQ finally allows us to focus on what matters the most––our customers––by providing efficient, reliable, and innovative support.

DTiQ’s motion detection and video analytics have been game-changers for Crocs, allowing us to quickly identify and resolve theft, and the ability to find archived footage has been unbeatable for loss prevention. Recently, the Retail Loss Prevention Manager leveraged DTiQ’s platform to quickly obtain a confession, showcasing the system’s impressive speed and accuracy.

DTiQ proudly helps retail owners and operators prevent lost profits with tailored technology designed to address each establishment’s unique challenges.

How YOU Can Take Action

Retail theft remains a significant challenge in 2025, and DTiQ offers a suite of solutions designed to help retailers combat these challenges effectively.

Intelligent Video provides real-time monitoring that helps detect suspicious behavior and improves operational visibility.

SmartAudits™ helps streamline compliance and ensures consistency across locations.

Advanced Analytics integrates POS data to identify trends and deliver actionable insights that help minimize shrinkage and enhance profitability.

Retail Loss Prevention serves as a suite of products that monitor foot traffic, ensure employee accountability, and address fraud, theft, and shrinkage, either with internal support or a fully outsourced solution.

‍Partnering with DTiQ enables retailers to improve their loss prevention efforts while also optimizing operations and enhancing customer experiences.

Let’s work together to create a safer, more efficient and profitable future for your business.

Meet with our team of experts and start taking action or download our white paper on diminishing lost profits.

Convenience store technology and trends to be ahead of in 2025

Izzy Esber on January 22, 2025

In This article

In many ways, the convenience stores of today are quite similar to the C-stores of 20 years ago. Staple brands like Coke and Pepsi still dominate store shelves, the point of sale is lined with candies and gum, and fresh food is on display all day long.

However, while many of the products have remained the same, innovative technologies are reshaping the convenience retail industry at a lightning-fast pace. From artificial intelligence tools to mobile ordering and curbside pickup apps, technology is involved in every customer touchpoint.

If you want your C-store to keep pace, it is vital that you embrace the latest convenience store technology. With that in mind, let’s take a closer look at the convenience store technology trends that have emerged in recent years.

‍Evolution of convenience store technology

Convenience store technology has allowed gas stations and c-stores to offer a wide array of new onsite services. Convenience stores have adopted robust retail technology that speeds up checkout processes and overcomes ongoing labor shortages that emerged during the global pandemic.

In the last year, C-stores have also been using technology to personalize the customer experience. To do this, they have been using mobile apps, rewards programs, and personalized product recommendations based on consumers’ previous purchases.

However, convenience store technology affects far more than the in-store experience. Many gas stations are using exterior solutions from companies. One such business, Gilbarco Veeder-Root, provides vapor recovery detection solutions, automatic tank gauges, and forecourt kiosks designed to help gas stations increase safety and maximize revenue.

New convenience store security trends have also emerged in the past few years. Specifically, businesses are investing in real-time monitoring technologies to mitigate security risks and guard against profit tanking.

Perhaps the most exciting convenience store technology trend is in-store and e-commerce shopping. Modern C-stores allow customers to purchase online via web browsers or mobile apps and then pick up goods in-store.

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9 major convenience store trends to be ahead of

Now that you know how the industry has evolved throughout the last few years, it’s time to explore the biggest trends to keep an eye on — both within technology and the customer experience space. Surprise, these two often tie together!

Remember, the sooner you get ahead of these trends, the more you can benefit from them.

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1. Emphasis on customer experience

This trend is arguably the cornerstone of every other trend in the C-store space.

Gone are the days where C-stores can lean back on convenience and excuse everything else. Even at a convenience store, customers are coming in and expecting a positive customer experience.

This is an especially large undertaking for C-stores, given the hours of operation. Almost no other businesses have to cope with guests coming in at 7AM, 7PM, or 2AM, all with likely different expectations of what they need and no closing time.

So how do operators rise to deliver an incredible guest experience during all hours of the day?

Let’s dive into the other trends, all which will unlock a better customer experience.

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2. Embracing key technological innovations in convenience stores

When it comes to delivering a good customer experience, your technology is key.

Convenience store POS technology has been at the center of this industry’s evolution. Business owners are working to create a frictionless customer experience by using technologies such as:

Mobile Apps: Incentivize repeat purchases by providing rewards and discount opportunities
Self-Checkout Kiosks: Offset labor shortages and streamline purchases
Contactless Payment Systems: Allow c-stores to provide better service and transactions

It’s important to note that over half of Americans use digital wallets and other contactless payment systems, making them especially relevant in the current landscape. If your technology can’t accept digital wallet payments, you’re missing a large demographic of purchasers.

C-store security technology has also leveled up in recent years. Today, convenience store and gas station owners are rolling out internet-connected cameras and real-time monitoring systems to promote safety and security at their places of business. These solutions provide a multitude of benefits, including instant notifications about breaches, crime deterrence, and employee monitoring capabilities.

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3. Embracing Mobile Commerce

Mobile commerce (M-commerce) is the process of buying and selling products via smartphones and other internet-connected handheld devices. The m-commerce industry exploded last year, reaching $431 billion in revenue. This should come as no surprise, as mobile commerce technology offers customers a quick and convenient way to make purchases.

The m-commerce revolution has had a huge impact on c-stores. Leading c-store chains are supporting mobile commerce through:

Mobile apps
Loyalty programs
Personalized offers
Contactless payments

Embracing these m-commerce strategies and technologies keeps you connected with your customers and encourages repeat purchases. Loyalty programs allow you to gamify the purchasing experience by awarding consumers points or tokens for each transaction. Mobile apps also enable you to gather vital information about your target audience. You can learn about what they buy, when they visit your store, and how much they spend per transaction.

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4. Changing fuel needs

Less than five years ago, you could probably count on one hand the number of people you knew with electric cars.

Now? That’s probably changing — and it’s not just around your community.

U.S. sales of hybrid, plug-in hybrid, and battery-electric vehicles reached 9% of new EV purchases in 2023. Purchases in September 2023 were up 67% YoY.

This means that C-stores with a gas station need to be ahead of the changing fuel needs that consumers have. More electric car drivers are changing their typical station to those that offer electric charging or — bonus! — superchargers that get them back on the road faster.

This means investing in technology that grows your charging capabilities is something C-store and gas station operators need to invest in.

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5. IoT and smart store solutions

The Internet of Things (IoT) refers to the network of physical objects that are connected to the internet. These objects are equipped with software, sensors, or other technologies to gather data, exchange information with other IoT devices, and provide insights into our world.

In the convenience store setting, IoT technologies allow you to monitor many aspects of your business. IoT-enabled solutions can be used to:

Track inventory levels
Monitor the temperature within your store
Track the energy efficiency of your equipment

Integrating IoT solutions into your store will help you reduce operating costs and identify potential malfunctions with your equipment. You can also use these insights to create more comfortable conditions for your staff and customers.

From an inventory management perspective, IoT sensors help prevent stockouts, enabling you to maintain adequate stock levels without overordering. Using IoT sensors for just-in-time ordering improves cash flow and can also assist with tracking and predicting demand.

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6. Data-driven insights for better decision making

The convenience store technology revolution has led to the widespread adoption of data analytics software. Tech-savvy convenience store owners are using these technologies to better understand the customer experience and track business performance. Data analytics tools also provide insights into inventory, cash flow, and other key metrics.

By adopting data analytics technology, you can improve business performance and inform your decision-making processes. For instance, you could determine which snack items have performed the best over the past three months. You could then engage in demand forecasting and maintain an inventory that aligns with customer preferences.

Data analytics allows you to step into the minds of your customers. And once you understand where they’re coming from, you can tailor your in-store offerings to match their preferences. As a result, you can see an increase in sales and customer satisfaction.

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7. Enhanced customer experience through personalization

While modern c-stores have become a hub of technology, customer service remains at the center of the convenience store business model. That is why many convenience store technology trends are centered around delivering personalized customer experiences.

Personalizing the customer experience involves presenting consumers with tailored recommendations and promotions. Technologies like mobile apps facilitate personalization by allowing you to track customer purchasing history. You can then use this information to provide curated product recommendations or alert customers to new promotions and sales.

For instance, let’s say that one of your long-time customers stops in every Monday to purchase a large cup of coffee and a candy bar. They always use your branded mobile app when making purchases to earn reward points for each transaction.

The next time you run a sale on coffee and/or the customer’s favorite candy bar, you can send a notification to them via the app. In response, they may stop in multiple times during the week of the sale and make additional purchases.

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8. Sustainability and other green technology

According to a study conducted by NielsenIQ, 78% of U.S. consumers care about sustainability. Keeping up with the latest sustainability and green technology trends will help you appeal to modern consumers. Adopting green technologies and sustainable business practices will also reduce your carbon footprint.

Your business can go green in several ways. One easy method for reducing your energy consumption is implementing energy-efficient lighting. You can also install motion-sensor light switches in bathrooms, stock rooms, and other areas that may go unoccupied for long periods.

Another great way to make your business greener involves replacing traditional plastics with eco-friendly packaging. This trend began to gain traction in grocery stores several years ago. Many grocers encourage the use of reusable bags and purchase inventory packaged in biodegradable plastics.

While the convenience store industry has a long way to go to catch up, sustainable packaging is becoming far more common. If you want to get in on this trend, find out whether any of your key suppliers offer sustainably packaged products. You could also give customers the option to use paper bags or forego bags altogether to reduce plastic usage.

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9. AI

Several exciting convenience store technology trends are poised to shape the future of c-stores. At the top of the list is artificial intelligence.

AI can be integrated into a wide range of technologies like inventory management tools, mobile apps, and analytics tools. With AI, these tools will be able to process even more business data and provide you with up-to-the-minute insights about your c-store.

Another exciting technology is cashier-less checkout solutions like Amazon Go. With Amazon Go, customers can use their Amazon mobile app or a credit card to open an entry gate. Then, they can grab what they need and just walk out once they are finished. As they pass through the exit gate, they will automatically be charged for the items they took.

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Embracing trends with convenience store technology

Embracing the latest convenience store technology will help your business maintain its competitive edge and allow you to better serve your consumers. First and foremost, you should consider adopting robust convenience store POS technology like mobile apps, contactless payment platforms, and e-commerce tools. Implementing these technologies will boost revenue and streamline the customer experience.

However, you should also be mindful of the most recent convenience store security trends, like the use of real-time monitoring tools and smart camera systems. If you would like to learn more about these trends and the role of security equipment in promoting the long-term growth of your business, book a demo with DTiQ. As a leader in loss prevention solutions, we can protect your bottom line through the strategic use of security cameras and software.

Get in touch with DTiQ

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Retail Loss Prevention: Best Practices, Strategies and Programs to Protect Your Bottom Line

Izzy Esber on January 19, 2025

In This article

Introduction

Retailers want more customers entering through the front door and exiting with paid merchandise. They are also eager for more trucks to arrive with inventory at the back door. This flow of commerce represents trillions of dollars in transactions, making retailers vulnerable to shoplifting, fraud, employee theft, and other security threats. Smart retailers implement retail loss prevention best practices, strategies, and programs to protect their business assets and bottom line.

With the guidance of a loss prevention security company, retailers are fighting back with an array of retail loss prevention strategies:

More advanced surveillance cameras and systems.
Continuous employee training.
Updating security at entry points.
Inventory control technologies.
Regular reassessment of loss prevention methods.

Understanding Retail Loss Prevention

Retail loss prevention employs various security measures to counter the numerous forms of retail theft affecting retailers worldwide, ultimately aiming to minimize shrinkage. Inventory shrinkage accounts for substantially more than $100 billion annually in the United States, and 13% of small business owners reported in 2023 that retail theft occurred daily in their stores.

Retail loss prevention strategies also minimize a store’s financial losses by reducing the loss of merchandise. A proactive approach has many benefits:

Strategic placement of AI-powered security cameras for better coverage and clarity.
Inventory tracking and alarm technologies warn of suspicious movement of merchandise.
Enhancing employee awareness of theft tactics enables a quicker response to incidents.
With loss prevention methods in place, retail stores operate more efficiently and serve a greater number of customers.

Common Types of Retail Losses

The common types of retail losses are as old as ancient marketplaces. Whenever and wherever, street vendors and the largest retail chains are always susceptible to theft, inventory damage, and other losses. A comprehensive and dynamic loss prevention program can successfully address the oldest and newest types of retail losses.

Shoplifting is likely the oldest type of retail loss and is typically committed by individuals.
Retail loss from employee theft: Merchandise theft, manipulation of customer transactions, and other fraudulent activities.
Vendor interactions, from inaccurate deliveries to invoicing errors to exploitation of supply chain weaknesses.
Inventory damage from emergencies: fire, flood, and other weather events.
Operational errors: Poor inventory control and audits, sloppy transactional management, and various pricing mistakes

Top Loss Prevention Strategies

The right combination of top loss-prevention strategies will create a safer business environment and can identify and plug loss-prevention gaps. The application of a single loss prevention strategy can’t stem the tide of retail loss, but there are many loss prevention methods to block the tactics that lead to losses.

Advanced surveillance systems incorporating artificial intelligence (AI) and machine learning (ML) enable enhanced object and facial recognition, as well as improved motion detection.
Employees are the human element in loss prevention strategies. With proper training, they complement surveillance systems by providing additional sets of eyes on the shopping floor to recognize suspicious activities.
Access-control systems, including keycards, biometric authentication, and other methods, limit access to inventory.
A loss prevention program should include regular reviews of cash and other transactions, as well as an analysis of sales data for signs of internal fraud.

Loss Prevention Best Practices

The successful application of loss prevention best practices depends on a proactive security mindset among ownership, management, and employees. Ownership must commit to retail loss prevention by investing sufficiently in security measures. Management must lead with loss prevention, keeping it at the forefront of their minds. By utilizing these best practices, employees’ workplaces are safer.

Critical loss prevention best practices include:

Inventory is fluid; it is constantly in motion. Regular audits and reconciliations are vital for the most accurate status of merchandise.
Develop a comprehensive security policy that outlines clear rules and procedures, and train employees accordingly. An employee accountability program explains responsibilities and the consequences of security lapses.
Strategically placed signage will inform customers of the store’s proactive security policy. Customers will feel safer while shopping, and would-be shoplifters will be warned.
Store layouts should be reviewed periodically, taking into account the positioning of surveillance cameras and employees. Eliminating blind spots and low-light areas enhances the value of loss prevention best practices.

Implementing Effective Loss Prevention Programs

Implementing loss prevention programs that effectively reduce losses and deliver an excellent return on investment (ROI) requires time, effort, and the commitment of everyone at the store to enhanced security. Some disruptions may occur with the launch of a loss prevention program. Nonetheless, implementing an effective loss prevention program has been proven effective at many stores.

Begin by creating a loss prevention team of ownership, management, and employees. By establishing loss prevention strategies and best practices, employees are more likely to buy into the program, and roles and responsibilities will be thoroughly understood.
Take advantage of the latest technologies, especially AI and machine learning. AI can also automate certain aspects of data analysis and provide predictive insights.
Theft prevention technology, such as surveillance cameras, real-time inventory tracking, and smart shelves, delivers the most value when connected to point-of-sale (POS) and other financial systems.
Outsourcing loss prevention to an expert third party allows you to spend the time you would have to spend investigating an incident on other areas of your business while keeping more money in your bottom line.

Effective Loss Prevention Methods

Retailers have a comprehensive array of effective loss prevention methods available, which equips them to detect and deter theft and fraud. Implementing and using these methods is a team effort. Ownership must demonstrate its commitment to minimizing loss prevention by investing in effective loss prevention methods. Employees must be just as serious about their security training and developing an awareness mindset about loss prevention.

Critical loss prevention methods:

Because theft, fraud, and inventory damage are the primary causes of loss, protecting against them with RFID technology and barcode tracking can lead to effective loss prevention. Inventory is tracked in real-time, and even remotely.
Electronic article surveillance (EAS) technology can detect a possible theft by attaching an electronic tag to each item and activating alarms to alert employees.
Smart shelves are another effective loss prevention method. Employees receive an alert when merchandise is removed, allowing them to monitor customer behavior.
Customers are also important members of the loss prevention team. Involving them in detecting shoplifters and their feedback about store security will prove valuable.

Measuring Success & Continuous Improvement

Even with the best intentions to implement a robust retail loss prevention program, invest in advanced security technologies, and thoroughly train the staff, success must be measurable. What is learned from that analysis reveals which aspects of a loss prevention program need improvement. This should be a continuous process of regularly scheduled analysis and adjustments.

Data is the basis of analyzing the success of retail loss prevention strategies, including shrinkage rate, loss trends, recovery rates, and incidents of loss, among others.
Regular reassessments and inspections of a store’s entire security system can maximize ROI and reveal security gaps.
Much can be learned about the effectiveness of loss prevention best practices by analyzing video data from security cameras, including blind spots and low-light conditions.
Observing employee activities and their level of commitment to prevent loss is another key metric that may indicate whether new or remedial training is required.
Customer and employee surveys can also be helpful, providing feedback from their perspectives about the value and success of loss prevention programs.

Conclusion

Shoplifters, other retail criminals, and employees and suppliers committing fraud continue to pose threats to retailers everywhere. Those who cause retail loss are not stopping, so retailers must plan and implement loss prevention best practices, strategies, and programs to minimize loss and deter those targeting their stores.

Retailers need a proactive, not reactive, mindset to be at least one step ahead of the criminals. By investing in advanced technologies that provide a safer and more secure shopping experience, as well as improved inventory control, retailers are more likely to realize the greatest value and benefits. Retailers can minimize losses by continuously reassessing and adapting new loss prevention strategies, measuring their efficacy, and thereby boosting profitability and protecting the bottom line. To learn more about DTiQ loss prevention solutions and services, visit our website.

Comprehensive Retail Safety Solutions: Protecting Your Business with Advanced Systems

Izzy Esber on January 15, 2025

In This article

Every retail environment must include adequate protections for customers, employees, and assets. A secure store fosters trust and positive customer and employee perceptions and enhances operational efficiency. This post highlights the importance of effective retail safety solutions and describes their key components: well-defined retail safety policies, robust store security systems, and consistent compliance with proven best practices.

Why Retail Safety Matters

Your retail environment must be safe and secure enough to protect your customers, staff, and critical business assets. Making safety a top priority in your retail settings delivers multiple significant benefits.

Customer Trust: Shoppers are more likely to frequent and recommend stores where they feel secure, feelings that can translate into increased loyalty and sales.
Employee Well-being: A safe workplace boosts staff morale, enhances productivity, and reduces turnover.
Operational Continuity: Effective, well-implemented retail safety solutions can reduce and prevent accidents, theft, and other incidents that can disrupt operations and lead to legal liabilities.

Essential Retail Safety Policies

Clear, effective, well-documented, and well-enforced retail safety policies maximize the value of every security investment and initiative you pursue. Policies that address these four areas will provide a firm foundation for your safety efforts and other business pursuits.

Emergency Protocols: Develop clear, step-by-step procedures for handling various emergencies, including fires, medical incidents, and security threats. Address any location-specific threats, such as earthquakes, floods, hurricanes, or prolonged periods of extreme heat or cold. Make these policies mandatory for employee onboarding.
Staff Training and Engagement: Conduct regular training sessions on safety protocols, proper equipment usage, and emergency responses. This will help keep your staff’s knowledge of your safety policies, processes, and solutions up to date and help them handle situations confidently, consistently, and effectively.
Customer Safety Measures: Adequate lighting, clean, obstacle-free aisles, and clear signage all help to guide customers safely and prevent accidents. Ensure that policies and procedures for taking these and related measures are understood and followed.
Regulatory Compliance: Comply with all relevant rules and standards from the Occupational Safety and Health Administration (OSHA) standards and state and local regulators. Stay informed and up-to-date on these to promote safety and avoid potential legal repercussions and reputational risks.

Store Security Systems and Their Role in Retail Safety

Modern technologies have transformed the way many consumers engage with retailers. Modern store security systems and retail safety solutions play similarly pivotal roles in deterring theft and ensuring safety in retail environments.

Surveillance Cameras (CCTV): High-definition cameras provide real-time monitoring and voluminous, searchable recording and storage features. They can be very valuable as deterrents to unsafe or criminal acts and sources of investigative data.
Alarm Systems: Intrusion alarms can alert staff, management, third-party monitoring companies, or law enforcement to unauthorized access or activity. Smart, well-configured alarm systems can enable swift responses to potential threats.
Access Control: Measures restricting access to confidential information, sensitive areas, and valuable assets can help make your company and customers safer and more secure. Pay particular attention to opportunities to protect customers’ personal information, such as payment accounts or Social Security numbers.

You can and should integrate these systems and solutions as much as possible. This will help you create a comprehensive network that embraces your store, staff, and customers with greater safety and security.

Safety Equipment for Retail: The Frontline of Protection

No amount of prevention or deterrence can guarantee that your retail environment will never experience a safety-related incident. However, the right equipment can help ensure that your staff and store can effectively handle such occurrences with minimal disruption or customer upset.

Fire Extinguishers: You must strategically place and regularly maintain enough extinguishers to promptly address and contain fire incidents, wherever they might occur in your environment.
First Aid Kits: Accessible kits enable staff to respond immediately to many medical emergencies, mitigating their duration and severity. Your staff must be trained to use the kits and recognize when and how to safely escalate beyond first aid and comply with relevant regulations.
Panic Alarms: Your staff needs discreet, effective ways to summon management and additional assistance during emergencies. The ability to do so can enhance personal safety and minimize panic and confusion.

These and other safety and security solutions must be inspected regularly and recharged, refilled, or replaced as needed for maximum effectiveness and value. Staff training must also be kept up to date, especially as you update or replace any of your chosen solutions.

Importance of Safety Signage in Stores

Clear, engaging signage can make your retail environment significantly safer. Proper signage placement and regular maintenance ensure visibility and compliance with safety standards.

Hazard Warnings: Signs that alert customers and staff to potential dangers, such as wet floors or restricted areas, can help prevent accidents.
Emergency Exits: Clearly marked exit routes and guide points facilitate quick evacuations during emergencies.
Informational Signs: Signs and displays informing customers about store policies, restroom locations, or customer service options can enhance customer safety and the shopping experience.

Integrating Advanced Retail Safety Solutions

Multiple advanced technologies are contributing to the evolution of safety solutions for retail. Here are three high-profile examples.

Artificial Intelligence (AI): AI-powered intelligent video surveillance systems can detect and assess suspicious actors and behaviors, alerting staff to potential threats in real time.
Cloud Storage: Video footage is only helpful if it is accessible when needed. Protecting yourself from fraudulent complaints, theft, and fraud can be challenging without evidence. With off-site cloud storage, the footage can be easily accessed, resulting in significant time and cost savings.
Internet of Things (IoT): Connected devices monitor store conditions, such as temperature or air quality, and locations of specific people or assets, such as company vehicles. Access to IoT data can help make your environment safer and more resilient in response to threats or unexpected events.
Predictive Analytics: Comprehensive analysis of safety and security data can help you identify patterns and trends and address potential safety issues before they become actual incidents or threats.

Solutions powered by these technologies can help you enhance your incident prevention and response strategies and take a more proactive approach to retail safety.

Best Practices for Implementation

Retail store safety is never “one and done.” Here are three things you must do to sustain the success of your safety and security efforts.

Conduct Regular Audits: Periodically assess safety policies, protocols, solutions, and systems to identify and rectify vulnerabilities.
Engage Employees: Encourage staff to adopt a “safety first” attitude and reward those who contribute valuable ideas or provide noteworthy assistance to a customer. Foster a culture where staff are encouraged to report hazards and suggest improvements.
Stay Updated: Continuously monitor and incorporate advancements in safety technology and practices to keep your efforts current.

Conclusion

A comprehensive approach to retail safety involves integrating well-defined policies, advanced security systems, essential safety equipment, clear signage, and supporting processes to ensure a secure environment. Building your retail safety strategy on this foundation, embracing modern technologies, and fostering a “safety first” culture can protect your business, enhance customer comfort and trust, and ensure a safe and secure environment for all. Learn more about DTiQ’s safety and risk management solutions on our website.

Time Theft: Understanding Its Types, Causes, and Effective Prevention Strategies

Izzy Esber on December 24, 2024

In This article

alsoTime theft occurs whenever an employee spends work time on tasks other than their assigned duties. Whether intentional or not, it saps employee productivity and threatens company operational efficiency and profitability. Any organization that aims or claims to be accountable, transparent, and trustworthy must understand the impact and take effective preventive measures.

What Is Time Theft?

Time theft occurs when employees receive compensation for working when they are not performing work-related tasks. This is nothing less than a breach of an employer’s trust in their employees. However, it comes in different forms; here are some examples.

Intentional time theft occurs when employees consciously engage in non-work activities while being paid to do work.

Unintentional time theft occurs when employees are knowingly or unknowingly diverted from their work responsibilities by other activities.

Unchecked, both forms lead a company to pay for unproductive time and enduring financial and operational inefficiencies.

Common Types of Time Theft

“Buddy punching.” This happens when employees clock in or out on behalf of absent colleagues. Those colleagues are paid for time they don’t work, which can significantly drive up overall labor costs.

Excessive breaks. Employees taking longer-than-authorized or unauthorized breaks can disrupt an entire team’s workflow and hobble productivity.

Personal activities. Browsing social media, shopping online, or catching up on personal calls or emails are not malicious acts. But they can all divert employees from their paid responsibilities.

Late arrivals and early departures. Employees who consistently arrive late or leave work early can erode both productivity and workplace discipline.

Idle time and productivity gaps. Periods where employees are on the clock but not on the job can create inefficiencies and delay projects or deliverables.

Causes of Time Theft

Just as there are several types of time theft, there are several reasons. Several factors contribute to the prevalence of it:

Lack of clear company policies. Employees can inadvertently or deliberately misuse work hours without explicit guidelines on attendance and productivity expectations.

Poor supervision or Ineffective time-tracking systems. Inadequate oversight and outdated tracking methods create prime opportunities to go undetected.

Disengaged, dissatisfied employees. Employees who feel disconnected from their colleagues, managers, or are dissatisfied with their jobs or the workplace are more likely to consider or pursue non-work activities during work hours.

Easy access to distractions. Online dating, shopping, and social media are often just a mouse click or smartphone screen tap away. These and other tempting distractions can all lead to time theft.

How Time Theft Affects Businesses

The effects extend beyond the employees involved. Those repercussions can affect one or more teams or even an entire company.

Reduced productivity. When employees are not fully engaged in their work, overall productivity falls, as does timeline compliance and work quality. A company’s reputation can also suffer as a result.

Financial losses. When companies compensate employees for time not spent working, labor costs increase, and revenues and profits can decline, sometimes significantly, before the issue is identified and addressed.

Decreased employee morale. A company’s workforce is often its most valuable and expensive asset. Positive employee attitudes can improve productivity, workforce retention, and recruitment. Witnessing colleagues engage in and get away with time theft can anger and confuse diligent employees, foster resentment, and reduce overall morale.

Fairness concerns. It can lead directly to perceived inequities in workload and accountability among non-thieving employees. If not resolved, those concerns can create divisions and disengagement that are severe enough to turn a workplace toxic.

It can negatively affect customer service, business operations, and company reputation. It can degrade customer experience and disrupt business operations, damaging a company’s reputation and trustworthiness among customers, partners, and employees.

Legal Implications of Time Theft

Beyond the negative effects described above, it can have significant legal ramifications. These requirements can vary depending on the jurisdiction and company policies, so it is essential to consult with counsel to determine what is possible and necessary.

Consequences for employees. Those caught committing time theft may face disciplinary actions, up to and including termination. They could also be required to repay unearned wages.

Employer rights and compliance. Employers have the right to enforce time-tracking measures and must comply with labor laws regarding work hours and compensation. Depending on relevant local laws, employers who fail to address it effectively can face legal liabilities and financial penalties.

Prevention Strategies

Fortunately, there are multiple steps companies can take to mitigate and defeat time theft. Each can deliver benefits, but a comprehensive strategy should include all of the elements below. Organizations can implement several strategies:

Implement time-tracking systems. Tools such as biometric attendance systems, GPS tracking, and digital time clocks can ensure accurate work hour recording and minimize fraudulent practices.

Set clear policies and expectations. Comprehensive, well-documented, consistently enforced guidelines regarding breaks, clock-ins, and personal device usage help to ensure that employees understand what is expected of them and what constitutes time theft.
Enhance employee engagement and motivation. Engaged and motivated employees are more productive and more likely to want to stay with their company. Given the costs and challenges of employee recruitment and retention, incentives and recognition programs can help alleviate some staffing challenges, boost morale, and reduce the temptation to engage in time theft.

Monitor and audit regularly. Routine audits and monitoring can facilitate the early detection and timely resolution of time theft events and patterns.

Conclusion

Time theft threatens company productivity, fairness to employees, and profitability. Business leaders must understand the causes of time theft and implement effective preventive measures that strike a balance between company security and employee morale, fostering a work environment built on trust and accountability. Learn more about loss prevention strategies from DTiQ.

Frequently Asked Questions

How can employers detect time theft effectively?

Modern time and attendance tracking systems, consistent monitoring, regular audits, and open employee communications can help employers identify and address time theft.

What are the best tools for tracking employee work hours?

Several tools offer multiple features to aid in monitoring work hours, addressing time theft, and enhancing productivity. These include HubSpot, Time Doctor, Toggl, and many others. Each tool has its unique features, so it’s essential to research and select the one that best suits your company’s needs.

Can an employee be fired for time theft?

Yes, especially if it violates clearly documented, consistently enforced company policies, involves fraudulent activities, or both.

How can businesses prevent time theft without micromanaging employees?

Transparent, comprehensive time and attendance tracking, a commitment to employee motivation and recognition, and a focus on fostering a culture of accountability, fairness, and trust can all help deter it with minimal micromanagement required.