How SmartAnalysis works
Dive deep into findings from your SmartAudit™ solution with DTiQ’s SmartAnalysis. SmartAnalysis gives you a deep dive into singular incidents that are causing large-scale problems, letting you spend that time you would have to spend investigating an incident on other areas of your business — while keeping more money in your bottom line.
- 360iQ data video review and analysis: Comprehensive video review and analysis of 360iQ data to support clients in achieving their business objectives.
- Transactional fraud research: Conducting research to identify transactional fraud through the SmartAudit™ service.
- Remote video incident investigation: Remote video incident investigations are completed upon client request.
- Transaction analysis and video verification service: Performing analysis and video verification for alerted transactions.
- SmartAudit™ operational violations review and trend analysis: A thorough review and trend analysis of SmartAudit™ operational violations across the customers' locations.
- High-risk transaction patterns review and trend analysis: Conducting a review and trend analysis of high-risk transaction patterns.
- Account support analyst for profitability goals: The Account Support Analyst serves as your resource, assisting in achieving profitability goals.
- Operational statistics analysis: Analyze relevant operational statistics to highlight the highest and lowest performers based on specified client KPIs, including Speed of Service, Fraud YTD, FCR, ICR, Audit scores average, and Highest question missed.
Benefits of SmartAnalysis
We've caught several theft-related incidents and other loss prevention-related issues thanks to the SmartAnalysis solution and the automatic weekly reports sent to us.