Modernized system offers vision or loop-based detection to improve speed‑of‑service, throughput, and guest experience

Marlborough, MA — March 24, 2026 — DTiQ today announced the launch of its enhanced drive-thru intelligence platform, built on the proven technology foundation of Summit Innovations, a long-standing leader in drive-thru timing systems used by restaurant operators around the world.

The new platform modernizes the Summit system with advanced detection options, real-time staff guidance, and powerful analytics that provide operators with full visibility into the drive-thru journey—from vehicle arrival to order completion.

While Quick Service Restaurants (QSRs) remain the primary market, the platform is also designed for pharmacies, convenience stores, and other retail environments where drive-thru service is an essential part of the customer experience.

“Summit Innovations built a strong reputation helping operators measure and improve drive-thru performance,” said JL Valente, Chief Executive Officer of DTiQ. “With this enhanced platform, we’ve preserved what operators trust about Summit while upgrading it with modern software, flexible detection technologies, and deeper operational insights that help teams move faster and serve customers better.”

A key innovation is the addition of vision-based vehicle detection as an alternative to traditional induction loops embedded in concrete. While loops remain a reliable option, camera-based detection allows operators to monitor the entire drive-thru lane—including areas traditional loops cannot capture—without cutting concrete or disrupting operations.

The platform delivers capabilities designed specifically for real-world drive-thru operations:

• • Full Customer Journey Visibility: Track vehicles across all drive-thru service points. Vision detection expands coverage to pre-lane areas and wait bays, providing a complete view of the customer journey.
  • Drive-Off and Lost Sales Detection: Identify abandoned orders and quantify missed revenue opportunities, helping operators improve staffing and service flow.
  • Real-Time Staff Guidance: Smart prompts help employees determine when to direct vehicles to wait bays, reducing congestion and improving throughput.
  • Gamified Performance Motivation: Real-time visual feedback celebrates strong service times and reinforces a culture of speed and efficiency.
  • Actionable Operational Analytics: Automated dashboards and alerts provide managers with insights to improve staffing, identify bottlenecks, and optimize drive-thru performance.
  • Integrated Operational Context: Drive-thru events can be correlated with transaction and video data, enabling operators to quickly investigate issues and improve service outcomes.

The platform is built on a modern software architecture designed to support flexible lane configurations, faster innovation cycles, and integration with existing drive-thru infrastructure, including induction loops, order points, speakers, and lane displays.

“Drive-Thru is a critical growth engine for our business, and guest satisfaction remains non-negotiable,” said Greg Sleep, Director of Operations, Hungry Jack’s. “This platform goes far beyond traditional timers by using gamification and real-time data to show teams the full drive-thru journey. That visibility empowers better decisions on the spot, keeping cars moving, lifting performance, and delivering a better experience for our guests.”

Availability

DRIVETHRUiQ is available beginning March 25, 2026, for both new and existing customers.

Learn more at DTiQ.com/DRIVETHRUiQ.

About DTiQ

DTiQ offers state-of-the art SaaS video surveillance, analytics, and Drive-Thru solutions to improve loss prevention and operational excellence at multi-location Quick-Service and Table Service Restaurants, retail, and convenience store locations. With 27 years of experience, DTiQ successfully enhances over 8 million consumer experiences daily, while delivering high ROI outcomes and protecting trillions of dollars in assets. DTiQ works with over 33,000 locations in the Americas, Europe, and Australia / NZ, including brands such as Adidas, Burger King, Crocs, Dairy Queen, Dunkin, GNC, McDonald’s, Subway, Swarovski, Taco Bell, Vineyard Vines, and Yankee Candle.

Media Contact

Ella Markham
Product Marketing Manager, DTiQ
emarkham@dtiq.com
LinkedIn: Ella Markham

Professionally verified after-hours alerts that reduce false alarms and accelerate emergency response

Marlboro, MA — February 26, 2026 — DTiQ today announced the launch of Video Verification, powered by Noonlight, for its video analytics and intelligence platform, a new paid capability that provides professionally verified emergency response for critical after-hours security events in restaurants, specialty retail, and convenience stores. The service helps operators improve safety, reduce false alarms, and respond faster—without adding internal monitoring burden.

Video Verification connects real-time video alerts triggered by motion detection to trained monitoring agents who review incidents and coordinate emergency responses only when a genuine threat is confirmed. By filtering out false alarms and escalating verified events, operators can reduce unnecessary disruptions, avoid false-alarm fines, and ensure faster, more informed response when it matters most.

“Security should work quietly in the background, not pull operators away from running their business,” said Kris Osiński, Chief Product Officer of DTiQ. “Video Verification strengthens our video platform by ensuring critical alerts are validated and acted on appropriately, giving customers confidence without added complexity.”

Designed for After-Hours Protection

Video Verification is purpose-built for periods when locations are unoccupied and staff are unavailable, such as overnight hours or early-morning prep.

Key benefits include:

• Faster emergency response through verified video review
• Fewer false alarms and reduced operational disruption
• After-hours professional monitoring without internal staffing requirements
• Improved safety and liability protection through verified video evidence
• Seamless integration with no new hardware required

Practical Security for Modern Operations
As after‑hours incidents increase and staffing remains constrained, operators need security that responds intelligently – not reactively. Video Verification adds a layer of assurance to DTiQ’s customers by ensuring that only confirmed incidents trigger escalation.

“Verified video eliminates unwanted disruptions so customers can focus their attention only when it’s truly needed,” said Noonlight President John Tassone. “This collaboration ensures alerts are reviewed by trained professionals, and that emergency services are engaged only when a real threat is confirmed.”

Availability
Video Verification is available beginning February 26, 2026, as a paid subscription capability for DTiQ’s customers, first in the United States, with international expansion following.

Learn more at dtiq.com/video-verification

About DTiQ

DTiQ offers state-of-the art SaaS video surveillance, analytics, and Drive-Thru solutions to improve loss prevention and operational excellence at multi-location Quick-Service and Table Service Restaurants, retail, and convenience store locations. With 27 years of experience, DTiQ successfully enhances over 8 million consumer experiences daily, while delivering high ROI outcomes and protecting trillions of dollars in assets. DTiQ works with over 33,000 locations in the Americas, Europe, and Australia / NZ, including brands such as Adidas, Burger King, Crocs, Dairy Queen, Dunkin, GNC, McDonald’s, Subway, Swarovski, Taco Bell, Vineyard Vines, and Yankee Candle.

For more information, visit dtiq.com.

About Noonlight

Noonlight combines advanced technology with real humans to protect and comfort people so they can live freely. Founded in 2013, Noonlight has grown into a connected safety platform—partnering with leading products and services to deliver modern, affordable 24/7 professional monitoring and intelligent, data-rich emergency response through seamless API integrations. Today, Noonlight protects over 3.5 million people, has handled 3.2 million real alarms and 27 million video verification events, and partners with UL Listed, Five Diamond Certified Monitoring Centers to ensure top-tier safety and reliability. Noonlight works nationwide, enabling people to get help in any situation. For more information, visit noonlight.com.

Framingham, MA, USA – October 9, 2024—DTiQ, the leading provider of SaaS-based video, analytics, and optimization solutions for operators within the Restaurant, Convenience Store and Specialty Retail industries, today announced that it has received a $145 million growth investment from Bain Capital’s Private Credit Group (“Bain Capital”). The funding will drive increased innovation in AI and Computer Vision for more actionable business insights and automation, expand its SaaS product offerings, and capture new opportunities in existing and new territories.

DTiQ provides SaaS, video-based, business optimization solutions to the top names in QSR, Retail and C-Store, such as Subway, Dunkin, Burger King, Church’s and others.  In 2022, the company expanded its addressable market with the acquisition of Australia-based Summit Innovations providing advanced Drive Thru solutions to customers and delivering ROI-enhancing solutions both inside and now outside their stores. Proving that they recognize the everyday pains of operators in the industries they serve, DTiQ has committed publicly to providing new solutions to address their challenges further including loss prevention, speed of service, peak times, operational and compliance issues, and employee/patron safety. Most recently, DTiQ has broadened its AI-powered portfolio when it rolled out In-Store and Peak Hours Speed of Service capabilities.

“DTiQ has a customer-first, outside-in innovation approach and a cloud-first, mobile forward solution set to help restaurant and retail operators solve everyday problems and grow their businesses, said JL Valente, CEO of DTIQ. “We are thrilled to be able to accelerate our already aggressive product roadmap.”

Today’s announcement with Bain Capital, one of the world’s leading private investment firms, underscores the significance, scale and quality of the DTiQ business, its market momentum, contributions to the hospitality industries and superiority of its portfolio in addressing key business issues for restaurant and convenient stores owners and operators, as well as specialty retailers.

“Our investment in DTiQ is an emblematic of our conviction in this well-established, globally-renowned business and its ability to innovate new AI-enhanced video and data solutions for the benefit of the restaurant and retail industries, “said David Healey, a Director at Bain Capital Credit. “We’re proud to support DTiQ’s exciting growth trajectory with strategic capital and our long track-record of helping SaaS businesses reach their full potential.”

“Given DTIQ’s growth plans, existing solutions, roster of customers and leadership, this investment by Bain Capital is catalytic capital for its future,” said Rick Shrotri, founder and Managing Partner of Digital Alpha Advisors, DTiQ’s Private Equity partner. “We believe DTiQ is posed for profitable growth in 2025 and beyond, and we are pleased to be partnering with Bain Capital on this investment.”

In addition to investors Digital Alpha and Bain Capital, Stifel Investment Banking served as financial advisor on the agreement.

About DTiQ

DTiQ offers state-of-the art SaaS video surveillance, analytics and next gen Drive Thru solutions to improve loss prevention and operational excellence at multi-location Quick Service and Table Service Restaurants, retail, and convenience store locations. With 27 years of experience, DTiQ successfully enhances over 8 million consumer experiences daily, while delivering high ROI outcomes and protecting trillions of dollars in assets. DTiQ works with over 37,000 locations in the Americas, Europe and Australia / NZ, including brands such as Adidas, Burger King, Crocs, Dairy Queen, Dunkin, GNC, McDonald’s, Subway, Swarovski, Taco Bell, Vineyard Vines, and Yankee Candle. For more on information, please visit dtiq.com.

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About Bain Capital Credit

Bain Capital Credit (www.baincapitalcredit.com) is a leading global credit specialist with approximately $48 billion in assets under management. Bain Capital Credit invests across the credit spectrum and in credit-related strategies, including leveraged loans, high-yield bonds, structured products, private middle market loans and bespoke capital solutions. Our team of more than 100 investment professionals creates value through rigorous, independent analysis of thousands of corporate issuers around the world. In addition to credit, Bain Capital invests across asset classes including private equity, public equity, venture capital, real estate, life sciences, and insurance, and leverages the firm’s shared platform to capture opportunities in strategic areas of focus.

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About Digital Alpha

Digital Alpha Advisors, LLC is an investment firm focused on digital infrastructure and services required by the digital economy with total assets under management of over $1.5B. The firm has a strategic collaboration agreement with Cisco Systems, Inc. As part of this agreement, Digital Alpha has preferred access to Cisco’s pipeline of commercial opportunities requiring equity financing. In addition, Digital Alpha has cultivated strategic partnerships with other Silicon Valley technology leaders, with whom it has already executed deals.  Digital Alpha believes that it is the first firm focused on making private equity investments in the significant growth opportunities required to underpin the Digital Economy, including smart cities, next-generation broadband networks, and enterprise data management and communication solutions. Digital Alpha was founded in 2017 by Rick Shrotri, former Head of the Global Infrastructure Funds (GIF) team at Cisco, and closed its latest Fund – Digital Alpha Fund II, LP – in early 2021.

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About GNC

GNC is a leading global health and wellness brand that provides customers with a wide variety of science-based products and solution services to Live Well. The brand touches consumers worldwide by providing its products and services through company-owned retail locations, domestic and international franchise locations, digital commerce and strong wholesale and retail partnerships across the globe. GNC’s diversified, multi-channel business model has worldwide reach and a well-recognized, trusted brand. By combining exceptional innovation, product development capabilities and an extensive global distribution network, GNC manages a best-in-class product portfolio. www.gnc.com.

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Framingham, MA – [April 9, 2024] – DTiQ, a Digital Alpha Advisors, LLC portfolio company and the leading provider of next-generation video intelligence, analytics, and managed solutions for restaurants, convenience stores, and retail locations, is pleased to announce the appointment of Saša Zorović as its new Chief Financial Officer.

With an impressive 30 year career, Saša brings a tactical lens to DTiQ’s financial planning and strategy that will continue to elevate DTiQ’s efforts in the quick service restaurant, convenience store, and retail space. In this role, he will focus on enabling the company to scale further.

His prior experiences include COO and CFO for Advisor360°, COO and CFO at Impel, successful founder and entrepreneur, board member for Claria and Datalette, Wall Street investor and analyst for Goldman Sachs and Oppenheimer, and strategy consultant at McKinsey. He also serves on the Board of Directors for FRAXA Research Foundation, actively supporting their finance, investment, and audit committees and fundraising efforts.

”We are excited to have Saša join us at such an exciting time in the evolution of DTiQ,” said Marc Litz, CEO of DTiQ. “Saša is an accomplished operating executive who brings a wealth of financial management and operational expertise to our leadership team and is a proven team-builder in the technology space.”

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About Digital Alpha Advisors, LLC

Digital Alpha Advisors, LLC is an investment firm focused on digital infrastructure required by the rapidly expanding digital economy, with total assets under management of over $1.5B. The firm has a strategic collaboration agreement with Cisco Systems, Inc. and has partnered with other leading Silicon Valley firms. Digital Alpha believes it is the first firm focused on making private equity investments in the significant growth opportunities required to underpin the Digital Economy, including next-generation communications networks, IoT platforms for urban infrastructure, and cloud-based data management platforms. Digital Alpha was founded in 2017 by Rick Shrotri, former Head of the Global Infrastructure Funds (GIF) team at Cisco, and closed its latest Fund – Digital Alpha Fund II, LP – in early 2021. For more information, please visit www.digitalalpha.net.

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FRAMINGHAM, Nov. 16, 2023 (GLOBE NEWSWIRE) — DTiQ, the leading provider of intelligent video surveillance, analytics, and loss prevention services for restaurants, retail and convenience store locations, today announced its selection as an approved supplier of intelligent video and loss prevention solutions by American Dairy Queen Corporation (ADQ), a subsidiary of International Dairy Queen, Inc. DTiQ’s software now can be implemented at DQ® restaurants in the U.S. and Canada.

DTiQ’s 360iQ platform provides QSR operators with remote access to video footage so they can better identify suspicious transactions, report on-site incidents and increase the speed of service. Using proprietary AI technology, DTiQ’s certified auditors assess video footage and point-of-sale data to provide organizations with SmartAudit™ reports. This information includes valuable insights into operational compliance, allowing restaurant teams to deliver operational excellence at each location.

The intelligent video solution provider’s customer success team completely supports managed service installation, which features field support, site surveys, and turnkey installations, thus freeing up time and resources for restaurant teams to deliver operational excellence across locations. Additionally, DTiQ provides its partners with ongoing technical support, diagnostic reports and warranty replacement, proactively monitoring its systems for any necessary remote troubleshooting.

“Our team is proud to be named as an approved loss prevention provider by American Dairy Queen Corporation,” said John Donnelly III, DTiQ’s chief revenue officer. “We’re looking forward to showcasing how our video and managed services can help franchised DQ restaurants identify fraudulent activities, drive customer growth and exceed the operational needs over time.”

For over 25 years, DTiQ has provided next-generation business intelligence solutions and services to over 45,000 customers worldwide. To learn more about DTiQ’s intelligent video and loss prevention services, please visit dtiq.com.

About Summit Innovations

Summit Innovations is a leading provider of drive-thru tracking and monitoring solutions. The company’s solutions help businesses improve efficiency, reduce costs, and protect their assets. Summit Innovations is headquartered in Melbourne, Australia, and has offices in the United States, Europe, and Asia. For more information, visit www.summitinnovations.com.

About Church’s Texas Chicken

Founded in San Antonio, TX, in 1952 by George W. Church, Church’s Texas Chicken®, along with its sister brand Texas Chicken™ primarily outside of the U.S., is one of the largest quick-service chicken restaurant chains in the world. The brands specialize in Original and Spicy Chicken freshly prepared throughout the day in small batches that are hand-battered and double-breaded, tenders, sandwiches, Honey-Butter Biscuits™ made from scratch and freshly baked, and classic, home-style sides all for great value. Texas Chicken™ and Church’s Texas Chicken® have more than 1,500 locations in 24 countries and global markets and system-wide sales of more than $1 billion. For more information about Church’s Texas​ Chicken®, visit churchstexaschicken.com.​ For information on Texas Chicken™, visit ​texaschicken.com. For information on how to become a Church’s Texas Chicken® Franchisee, visit https://www.churchs.com/franchising/.

About Digital Alpha Advisors, LLC

Digital Alpha Advisors, LLC is an investment firm focused on digital infrastructure required by the rapidly expanding digital economy, with total assets under management of over $1.5B. The firm has a strategic collaboration agreement with Cisco Systems, Inc. and has partnered with other leading Silicon Valley firms. Digital Alpha believes it is the first firm focused on making private equity investments in the significant growth opportunities required to underpin the Digital Economy, including next-generation communications networks, IoT platforms for urban infrastructure, and cloud-based data management platforms. Digital Alpha was founded in 2017 by Rick Shrotri, former Head of the Global Infrastructure Funds (GIF) team at Cisco, and closed its latest Fund – Digital Alpha Fund II, LP – in early 2021. For more information, please visit www.digitalalpha.net.