In This article
About High Noon Restaurant Group
High Noon is a proud Popeyes operator with 104 locations across Louisiana and Mississippi. Known for promoting from within and cultivating strong teams, they consistently deliver standout guest experiences—and rely on smart tech to protect what they’ve built.
The Challenge
Shrink is a persistent threat in QSRs, especially with thin margins. High Noon had DTiQ in place to prevent and respond to loss, theft, and fraud fast.
When SmartAudit™ flagged suspicious refund activity, both DTiQ and High Noon responded immediately.
The Story
In May 2024, DTiQ’s SmartAudit™ detected a major spike in cash refunds—over a 600% increase just 13 days into the month—at a single Popeyes location operated by High Noon Restaurant Group.
The investigation uncovered an employee stealing over $1,000 in cash at a single Popeyes location and fraudulently issuing cash refunds using a manager’s ID (the manager was not involved) and pocketing the money. Had this gone undetected, losses could have topped $24,000 in just six months, totaling to $48,000 annually.
Thanks to the audit, local law enforcement got involved and discovered the employee was a wanted fugitive, facing $75,000 in outstanding bail for fraud-related charges.
The Outcome
SmartAudit™ provided clear video and transactional evidence, resulting in:
- Immediate termination of the employee
- Refund levels quickly normalizing
- Law enforcement identifying the suspect as a wanted criminal with prior fraud charges
Together, DTiQ and High Noon restored operations and prevented further loss—demonstrating the power of proactive monitoring.
From the Client
As the IT Director overseeing all hardware and software for High Noon Restaurant Group, which operates 104 Popeyes locations across Louisiana and Mississippi and is one of the top five Popeyes franchisees in America, I can confidently say DTiQ has been a game-changer for us.
One of the standout features is SmartAudit™, which provides real-time alerts and clear video paired with transactional data. This combination has been invaluable in catching fraud quickly, but it also helps us improve training, guest experience, and compliance. Instead of spending hours pulling reports or footage, I get actionable insights right away, saving me critical time.
With DTiQ in place across all our restaurants, we know we have consistent protection and visibility at scale. For us, it’s not just about preventing theft, it’s about building smarter, more secure operations that support our growth and deliver a strong return on investment.
– Jordy Hill, Information Technology Director @ High Noon Restaurant Group
