We know how impactful this is on our industry –as human beings, as business operators, or with colleagues and loved ones affected in many ways –our thoughts are with you. We all wait eagerly for the light at the end of this tunnel, which we know with confidence is coming.
As I mentioned in my last update, we are all in this together and we are here for you. I hope by now you’ve had the chance to listen to our COVID-19 preparedness webcast.
We have additional free resources now available here for our technology subscribers –with several ways our technology can help you bring in more guests, protect your locations, and your bottom line. What has been shocking to see, and is mentioned in these resources, is that the rate of fraudulent activity has already increased 50% within the last two weeks.
To our services and retail customers –we are focused on Exception Based Reporting work, updating awareness campaigns, folding COVID-19 topics into our audit protocols, and preparing for the soonest possible moment when your locations return to normal. In this area, we have made the difficult decision to temporarily push to April any non-critical or non-phone-based work until we see more volume activity.
Lastly, I would like to say thanks to all the operators and employees who are working through this crisis. When I got my morning coffee today, (by mobile order and proper social distance), I was struck by how much has changed in the last few weeks. The labor/employee dynamic has already shifted in a dramatic way.
On the one hand, employees have fear right now in your restaurants and stores that we need to help them with, on the other hand more operators are being taken advantage of based on our data, and on the other hand there is incredible talent flooding the labor pool already. This is certainly a challenging time to balance. We remain here for you.
Best,
Mike
Chief Executive Officer, DTiQ
