DTiQ's In-Store Speed of Service

DTiQ’s In-Store Speed of Service Dashboard uses AI-powered video analytics to deliver real-time guest experience insights and historical performance trends. Track key metrics, identify bottlenecks, and improve operational efficiency with actionable data—already trusted by over 1,000 stores to boost speed, enhance customer experience, and drive sales.

Improving customer experience with advanced video analytics

Unlock guest experience insights with DTiQ’s In-Store Speed of Service. Our Video Analytics uses AI that makes it easy for you to boost speed of service effortlessly. Access actionable insights and historical trend reports to track key performance indicators, ensuring informed decisions that enhance operational efficiency.

24/7/365 speed of service analytics

Real-time customer flow metrics

Track in-store movements, wait times, and service efficiency with data that can't be altered by employees.

Key performance indicators

Number of customers entering, waiting to order, waiting to receive orders, and peak times by daypart.

Operational excellence

Adjust staffing, review promotions, and optimize operations based on live data to improve customer experience and boost sales.

Customizable reporting

Access data and video reports on demand in hourly, daily, and weekly time slices, exportable to Excel for in-depth analysis.

Big Data integration

Dive deeper into trends using your BI tools

Actionable Insights

Providing real data and metrics for fast action

In-store customer flow

Real-time data and metrics, generated by computer vision, that cannot be altered or manipulated by employees, ensuring accuracy in monitoring in-store customer flow.

Number of people entering a store
Amount of time customers wait to place and receive their order
Average queue length
Sales per customer entry

Peak Times Dashboard

A redefined version of Inside Speed of Service with a customizable selection of time-of-day for quickly finding bottlenecks and opportunities during peak hours. A plug-and-play solution for business operators.

Monitor up to 3 business hours – Focus on 3 key hours per day like your peak hours when you need to maximize your revenue
Location rankings – Instantly identify best or worst performing stores
Pre-filtered data – Data is pre-filtered and sorted by a traffic light system so you can action upon the data, instantly
Comparative analysis – Compare by day or week and identify opportunities for improvement

Monitor the customer experience across various real-time dimensions, including entry/exit count, customer count, average wait time, and customers in line.

Empowering operators and owners with AI-driven insights to make informed decisions that enhance store performance and improve speed of service, customer experience, operational efficiency, and loss prevention.

Make informed decisions to improve your speed of service with actionable insights.

Once you measure it, you can improve it.

Compare number of customers in store at any given time with staff on hand, helping to manage labor costs.

Optimized speed of service: leaving your guests wanting to come back for more.

Maintain speed and quality for your guests | Complete SOS guide

Effectively measure speed of service (SOS) for your store — download our complete SOS overview and learn how to measure speed and maintain quality for your guests.