Speed of service (SOS) overview

Maintain Speed and Quality For Your Guests

The concept of Speed of Service (SOS) is not foreign to most business owners. It’s a critical aspect of their operation. Today’s business owners are savvy professionals looking for new and improved methods of driving revenue, and SOS is a basic necessity in all environments. SOS is based on time and how fast a particular action can be performed.

There are many ways to improve SOS — but it all depends on your establishment and its data analytics. Depending on the areas where your business can improve, some things to consider include:

  • Strategic scheduling: Ensure enough staff is on hand during busier seasons/days of the week.
  • Checkout area: Provide thorough, hands-on POS training for new employees.
  • Maintenance: Making sure your equipment is well maintained and up to date is crucial to customer service.
  • Processes: When common issues arise, make sure your employees can handle them efficiently.
  • Inventory: Ordering enough food and beverages for your restaurant and keeping the retail floor of your store stocked makes it easier for customers to get what they need when they need it.
  • Self-service: Are there areas where customers can help themselves? Self-service points, such as POS kiosks, can free up your staff and reduce the checkout line.

Download the complete Speed of service (SOS) overview and learn how to maintain speed and quality for your guests.

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Speed of service (SOS) overview

Maintain Speed and Quality For Your Guests

The concept of Speed of Service (SOS) is not foreign to most business owners. It’s a critical aspect of their operation. Today’s business owners are savvy professionals looking for new and improved methods of driving revenue, and SOS is a basic necessity in all environments. SOS is based on time and how fast a particular action can be performed.

There are many ways to improve SOS — but it all depends on your establishment and its data analytics. Depending on the areas where your business can improve, some things to consider include:

  • Strategic scheduling: Ensure enough staff is on hand during busier seasons/days of the week.
  • Checkout area: Provide thorough, hands-on POS training for new employees.
  • Maintenance: Making sure your equipment is well maintained and up to date is crucial to customer service.
  • Processes: When common issues arise, make sure your employees can handle them efficiently.
  • Inventory: Ordering enough food and beverages for your restaurant and keeping the retail floor of your store stocked makes it easier for customers to get what they need when they need it.
  • Self-service: Are there areas where customers can help themselves? Self-service points, such as POS kiosks, can free up your staff and reduce the checkout line.

Download the complete Speed of service (SOS) overview and learn how to maintain speed and quality for your guests.

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Speed of service (SOS) overview

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Katie McCann
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The concept of Speed of Service (SOS) is not foreign to most business owners. It’s a critical aspect of their operation. Today’s business owners are savvy professionals looking for new and improved methods of driving revenue, and SOS is a basic necessity in all environments. SOS is based on time and how fast a particular action can be performed.

There are many ways to improve SOS — but it all depends on your establishment and its data analytics. Depending on the areas where your business can improve, some things to consider include:

  • Strategic scheduling: Ensure enough staff is on hand during busier seasons/days of the week.
  • Checkout area: Provide thorough, hands-on POS training for new employees.
  • Maintenance: Making sure your equipment is well maintained and up to date is crucial to customer service.
  • Processes: When common issues arise, make sure your employees can handle them efficiently.
  • Inventory: Ordering enough food and beverages for your restaurant and keeping the retail floor of your store stocked makes it easier for customers to get what they need when they need it.
  • Self-service: Are there areas where customers can help themselves? Self-service points, such as POS kiosks, can free up your staff and reduce the checkout line.

Download the complete Speed of service (SOS) overview and learn how to maintain speed and quality for your guests.

THE AUTHOR
Katie McCann
Manager, Content & Communications
Meet Katie, the creative force behind content and communications for DTiQ. When she's not at work, you'll find her soaking up the great outdoors with her four-legged sidekick or breaking it down in a spin class. But it's not all hustle – she knows how to kick back and enjoy some quality time with her friends, especially when there's charcuterie involved.

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