DTiQ Services, Inc. is the only nationwide provider
of loss prevention solutions for the retail and restaurant industry.
THINGS NOT ADDING UP?
Target Store Program
A comprehensive review of shrink results will be conducted by the Program Director in conjunction with the customer to determine the top shrink contributing locations (Target Locations). The Target Locations will receive additional services, detailed shrink action plans, and timeline review and analysis to effectively reduce the losses that are occurring.
Exception Based Reporting
LPI provides analysis of data from datasets developed specifically for your company using your exception-based reporting software. LPI data analysts perform a weekly review of your POS data. Data analysts identify and report possible issues pertaining to dishonesty, training issues, and operational compliance.
Program Director
The Program Director facilitates the implementation of your Loss Prevention Programs and proactively coordinates your loss prevention needs throughout the relationship.
Loss Prevention Audits
LPI examines the specific areas of risk at the store level and evaluates the effectiveness of current controls and/or standards. The Best Practice Audits are performed by LPI employees and used as a training tool to increase the loss prevention awareness of your staff.
Investigative Consulting Services
An LPI Regional Loss Prevention Manager works with your company to resolve employee theft incidents. This process may include gathering and documenting evidence and compiling a written summary of the incident and its resolution.
Remote Loss Interviews
Remote interviews allow an investigator to address a theft or human resource issue without the added time and expense of travel. Telephone interviews may be effectively utilized to resolve incidents and correct misconduct that occurs in the retail store environment.
Target Store Program
A comprehensive review of shrink results will be conducted by the Program Director in conjunction with the customer to determine the top shrink contributing locations (Target Locations). The Target Locations will receive additional services, detailed shrink action plans, and timeline review and analysis to effectively reduce the losses that are occurring.
LP Training Meetings
LPI conducts training meetings on a store, district, region, division, and/or company level. All media and presentation materials are provided by LPI. Included with the meeting is a summary report of topics covered and participant responses and evaluations.
LP Awareness Program
LPI provides a variety of written awareness and educational materials designed to provide relevant, easy-to-remember loss prevention topics for your store teams. We can design and develop the associated graphics internally or in coordination with your company’s marketing team.
Mystery Shops
Mystery shoppers observe the quality of customer service at each location while also focusing on specific issues your company requests to be observed. Your company has full access to the results of the Mystery Shop Program online.
Exception Based Reporting
LPI provides analysis of data from datasets developed specifically for your company using your exception-based reporting software. LPI data analysts perform a weekly review of your POS data. Data analysts identify and report possible issues pertaining to dishonesty, training issues, and operational compliance.
Client Web Portal
LPI provides access to an online portal, allowing visibility into summary and detailed information pertaining to your LPI services. Visibly displayed in the report and graphical formats, information is easy to view across a hierarchy of levels.
LPI Solutions has you covered 360°
DTiQ has provided exceptional loss prevention service to the Retail Industry and Restaurant industry since 1998. We were the first to provide a national loss prevention service model and continue to be only national loss prevention services provider across the U.S. and Canada.
Through our dedication to loss reduction and the delivery of outstanding results, we have earned our place as a nationwide leader in loss prevention solutions.
“The investigators and auditors at DTiQ are professionally trained, certified and easy to work with. We are able to review our reports in order to make improvements in our overall operations and policies. Their partnership allows us to ensure compliance and consistency within locations by utilizing a neutral 3rd party vendor.”
Jackie Rogers
Manager, Puma
WE GROW WITH YOU
DTiQ provides our retail and restaurant partners the ability to quickly develop, implement and execute a new loss prevention function or supplement an existing loss prevention department with additional resources that are less costly to a partner’s payroll, travel and budgetary costs.
- The Strength of our Team
- Result Driven Approach
- Our Collective Expertise
- Continued Program Evolution
- Nationwide Coverage
FEATURED SERVICES
PROGRAM
DIRECTOR
A Program Director is assigned to serve as the central point of contact and provides analysis of your loss prevention needs, advice, and industry expertise. The Program Director facilitates the implementation of your program and proactively coordinates your loss prevention needs.
LOSS
PREVENTION AUDITS
The best practice operational audit measures compliance and provides information regarding store compliance to company policy. LPI believes the most effective audits are those that focus on measurements that are meaningful to the clients’ unique goals.
INVESTIGATIVE
CONSULTING SERVICES
Internal investigations are one of the most sensitive areas of company activity. Our goal is to collect relevant information on behalf of the client in a manner that adheres to ethical and legal standards and does not damage morale.
EXCEPTION BASED
REPORTING ANALYSIS
LPI employs a team of analysts who specialize in forensic analysis of POS data. Our analysts work with the industry’s leading software tools and use their broad industry experience to deliver the best results from our client’s exception-based reporting platform.
CLIENT
WEB PORTAL
LPI can provide insight into key areas of your loss prevention program. LPI has developed and provides all clients with access to our LPI client portal, an online tool that provides analysis, statistics, graphs, and reports on your program’s success. Additional features include self-auditing capability and an incident management platform.
WE ARE WHERE YOU ARE
Our highly experienced proprietary team of professional loss prevention personnel is strategically located across the country to provide an immediate response to your loss prevention needs. We visit our clients’ locations in over 500+ malls and outlet centers every month.
“The partnership with LPI has allowed us to extend our reach to all stores in North America utilizing their Nationwide field team of auditors and investigators. From the onset of our partnership, LPI was able to seamlessly transition into their roles as an extension of PANDORA Loss Prevention. We have realized a year-over-year reduction in shrink and an increase in operational compliance.”
Garry Rhodes
Manager, Pandora Loss Prevention
WHY WE'RE SPECIAL
For more than 20 years, LPI has been providing our retail and restaurant partners with solutions that provide value to their business initiatives. Our expertise, knowledge, and experience in various retail and restaurant verticals, segments, and marketplaces provide us with an understanding of best practices to assess your current programs and assist in future program development in all areas of your business.
Cost-effective solutions delivered through a predictable and consistent pricing model
Loss prevention programs that educate and involve all levels of your organization
Training materials and seminars to provide your store team with the best loss prevention education in retail and restaurant
THE VALUE OF MYSTERY SHOPPING WITH A BOUTIQUE CUSTOMER EXPERIENCE SERVICE
For more than 20 years, LPI has been providing our retail and restaurant partners with solutions that provide value to their business initiatives. Our expertise, knowledge, and experience in various retail and restaurant verticals, segments, and marketplaces provide us with an understanding of best practices to assess your current programs and assist in future program development in all areas of your business.
Assess the customer experience from the customer’s perspective
Validate your guest service program
Identify store team training opportunities
Analyze results by region, state, and district
Identify training and improvement opportunities
Evaluate the impact of operation practices on customer service
CASE STUDIES
Specialty Retailer
This Specialty Retailer knew they needed to future-proof their retail operations with efficient, flexible solutions. With retail strategies for optimizing brick and mortar locations ever-changing, they began exploring solutions and partners that could help them realize their goals. They had an inkling that shifting from an internal loss prevention team to a fully outsourced model could be the key to helping them increase agility and reduce costs.
DTiQ Announces NEW Drive-Thru Solution Offering with Summit Innovations 