Customization for Your Business
Within the hospitality and retail industries, brands differ from one another significantly, from their operational requirements to their inventory needs and much more. The solutions that are often offered to these brands may not be designed to fit their specific business needs; however, the “one size fits all” concept doesn’t always work in today’s competitive market. Instead, every solution needs to be scalable, adaptable and customizable to fit the needs of a growing and dynamic business.
Within the realm of surveillance, “custom images” can be deployed in large scale without requiring a great deal of time and effort from technology vendors or operators. DTiQ recognized this unique opportunity many years ago and built a solution around the premise of customizability and adaptability.
Understanding the Image Process
Defining a “Custom Image”
A custom image is a set of preconfigured settings designed for a specific brand or customer. The image itself resides on the physical hard drive and consists of various layers, including the operating system, surveillance software, and configuration settings.
The operating system is Windows based. It is also hardened and secured for PCI-Compliance. All security patches and updates are installed and any unnecessary services or programs are removed from the system. The next layer consists of the Surveillance Software, which has been tested and benchmarked in a quality control phase. The image, with its many different layers, is dynamic in nature and subject to change over time as it
is always recording and updating itself. While the image may not remain completely static, the nature of the configurations settings can be controlled prior to its deployment into the field.
During a pilot, DTiQ can gather a solid understanding of how a particular store operates. This includes details regarding the point-of-sale register, placement of cameras, exceptions, and other loss prevention information. Another area to consider when designing a custom image is how to mitigate potential support issues in the future. If a customer has a complex day/night schedule for all of their locations, or perhaps they have custom POS exception reports, these can be preset into the image to ensure they are setup and ready to go on day one – a “Plug-N-Play” solution essentially.