1. DTiQ Privacy Policy Scope
This Privacy Policy applies to anyone who interacts with DTiQ through its Website, mobile applications, products, and services (collectively, our “Services”) and to the personal information of users of our Services except as described below.
This Privacy Policy does not apply to information collected by or provided in connection with an application for employment, ongoing employment, or former employment with DTiQ. If you are a DTiQ employee or applicant for employment in the United States, please see the DTiQ Employee and Applicant Privacy Policy for information about how DTiQ collects, uses, processes, discloses, and retains employment information not covered by this policy.
This Privacy Policy applies to information collected from consumers or processed in DTiQ’s capacity as a Controller under applicable data protection laws. Data collected, used, or shared in DTiQ’s capacity as a service provider is governed by relevant contracts or Service Agreements and the data Controller’s privacy policy, and is outside of the scope of this Privacy Policy.
This Privacy Policy does not apply to the practices of third parties that we do not own or control (such as third-party websites that you may access from our Website), or to individuals that DTiQ does not employ or manage. We have no control over or responsibility regarding the information collected from you by others, such as third-party websites that you access through links on our Website. Instead, such information practices are governed by those entities’ privacy policies. Please review the privacy policies of any third-party websites for information on how those entities collect and use your information.
2. Controller and contact details
DTiQ Technologies, Inc, 111 Speen Street #550, Framingham, MA 01701 is responsible for this platform and the controller of the personal data collected during your use of the Website.
You can reach our data protection officer by sending an email to dpo@dtiq.com.
For residents of the EU and UK, the representative of DTiQ pursuant to Art. 27 of the GDPR is: DAPR sp. z o.o., ul. Zurawia 47, 00-680, Warsaw, Poland. Mikolaj Otmianowski; kontakt@dapr.pl.
If you have any questions regarding this Privacy Policy or the processing of your personal data, you are welcome to contact our data protection officer by e-mail under the subject matter “Data protection”.
3. Definitions
- “personal data” means any information reasonably relating to an identified or identifiable natural person or household; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors, including but not limited to “personal data” as defined by the GDPR and “personal information” as defined by the CCPA;
- “processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
4. Processing of personal data when using Services for informational purposes
When you use Services for informational purposes without registering or submitting a form, your internet connection data provided from your browser to our server are processed. When using our Services for informational purposes including accessing our Website, we process the following categories of data:
- IP address
- Date and time of visit
- URLs of pages visited
- Number of pages visited
- Last activity date and time
- Referral website and information
- Type, language, and version of browser
- Device ID
This information is processed to allow the use of our Website (e.g. by adapting our Website to the requirements of your device). The legal basis for data processing is Art. 6 (1) 1 (b) GDPR as we require the automatically-collected data for an effective provision of our Website and Art. 6 (1) 1 (f) GDPR as the recording of the data serves our legitimate interest in ensuring the stability and security of the Website.
Data Retention: We retain usage data for as long as necessary to provide you with the Services and comply with other legal obligations.
5. Processing of personal data when contacting us
If you contact us, we process the data provided by you which may include the following categories of data, depending on your interaction with us:
- your name,
- e-mail address,
- address,
- telephone number,
- company name.
When we collect information from our vendors, subcontractors, and from our clients in DTiQ’s role as a controller, we may collect the following information, in addition to the categories listed above:
- tax id number,
- social security number,
- banking information,
- credit card information,
- Licensing Certifications (business and/or state or local certifications),
- Liability Insurance Policy Information
We process this information in order to respond to your inquiry, for example when you require support services or if you have specific questions concerning our services, in accordance with Art. 6 (1) 1 (b) GDPR. The provision of data is voluntary, however, the failure to do so may prevent us from accurately responding to your questions, depending on the respective inquiry.
Data Retention: Personal data provided by you on our Website or via other means will be stored in our service database and retained for the period necessary to fulfill our business or contractual obligations to you in accordance with Art. 6 (1) (b) of the GDPR, unless a longer retention period is required by law.
DTiQ processes personal data when you Book a Demo, Book a Consultation, subscribe to our Newsletter or contact us for additional information. By submitting a form through DTiQ’s Website to Book a Demo, Book a Consultation, sign-up for additional information subscribe to our Newsletter or any other purpose, you are consenting to the terms and conditions of DTiQ’s Privacy Policy and the storing and processing of your personal data for the purposes of satisfying your request in accordance with the terms of this Privacy Policy.
If you are our client and have subscribed to our Newsletter, this information may be combined with other data processed under section 7 below for the purposes of improving our services.
6. Processing of personal data when providing Services to our business subscribers
DTiQ also provides video surveillance, Point of Sale (“POS”), analytics tools, and loss prevention services to our business subscribers. In doing so, DTiQ processes video recordings from restaurants, retail stores, and other locations (“video data”) based on our business subscribers’ placement and use of video cameras. We process video data by providing our business subscribers with platforms where they can review and replay those video recordings and by providing certain data analytics to improve business subscriber performance, including verifying transactions, enforcing cash handling processes, ensuring prompt speed-of-service, enforcing food handling policies, and ensuring that emergency exits remain unobstructed. While video data capture images, DTiQ does not use video data to identify individuals and does not analyze or store biometric information. DTiQ’s subscribers are responsible for making any disclosures or obtaining any necessary consent in connection with using DTiQ services to collect video data.
DTiQ also collects transaction data from POS devices in business subscriber locations which may include employee names and email addresses.
DTiQ also collects information when it provides loss prevention services to our business subscribers. The information we collect may include employee names and contact information, as well as notes from conversations with employees which may identify other employees or consumers based on their role in the incident under review.
Data Retention: Personal data collected when providing services to our business subscribers will be stored in our service platform and retained for the period necessary to fulfill the business or contractual obligations to our subscribers in accordance with Art. 6 (1) (b) of the GDPR, unless a longer retention period is required by law.
7. Sensitive Personal Information
DTiQ may process the following categories of Sensitive Personal Information when you use our Services or are a vendor providing services to DTiQ:
- Social security number;
- Driver’s license and non-driver identification number;
- State identification card number;
- Passport number; and/or
- Financial account (routing and account number), debit card or credit card number in combination with expiration date.
As noted in the Scope Section of this Privacy Policy (Section 1), data DTiQ collects in its role as service provider is governed by agreements with the controller and the controller’s privacy policy.
8. Cookies
We use cookies on the Website. Cookies are text files that are saved on your browser. These text files can be read by websites and help to identify your preferences or your device and are mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Some cookies serve to store preferences and are deleted again after the end of the browser session, i.e. after closing the browser, so-called session cookies. Other cookies serve to better adapt the website to user needs and remain on the end device, so-called permanent or persistent cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
When you are on our Website, a cookie consent banner will appear that will allow you to consent to or opt out of one or more categories of cookies. In addition, you can set your browser settings to allow cookies only in individual cases, limit the acceptance of cookies to certain cases or generally exclude them and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of the Website may be restricted.
If you want to delete any cookies already on your computer, please refer to your browser vendor’s instructions by clicking “Help” in your browser menu. You can also find out more about cookies and how to delete and control them on www.aboutcookies.org or click “Help” in your browser menu.
Below is an explanation of various categories of cookies we use as of the date of this privacy policy:
Strictly Necessary Cookies
Strictly necessary cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
Performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Functional Cookies
Functional cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Social Media Cookies
Social Media cookies are set by a range of social media services that we have added to the Website to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.