We are always looking for highly motivated, talented individuals to join DTiQ’s dynamic team
CAREERS
JOIN OUR TEAM
If you’re interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. Though we’re nearly 20 years old, DTiQ maintains a dynamic start-up culture that rewards hard work and creativity. Work alongside other committed and welcoming professionals to collaborate on new ideas, achieve individual and team-oriented goals, and develop your skill set.
DTiQ is committed to creating a welcoming and diverse environment for all of our employees. We believe that diversity in the workplace fosters a culture of inclusivity and respect that encourages employees to share their amazing ideas. We actively recruit employees from different countries, backgrounds, genders, ages, ethnicities, sexual orientations and beliefs. We take pride in empowering our female employees and providing them with incredible opportunities to advance their careers.
DTiQ OFFERS GREAT BENEFITS
In addition to competitive compensation plans
and rewards programs, we offer a variety of great benefits
Other Benefits
Employee Referral Programs
Travel Assistance
Bereavement Counseling
Identity Theft Recovery Services
Health Care
Medical, Dental, & Vision Coverage
Employee Assistance Program
Ergonomics Process
Life Insurance
Employee Basic Life, Accidental Death & Dismemberment Insurance
Financial Benefits
401(K) Plan
Long-Term Disability Insurance
Workers’ Compensation
Time Off
Paid Time Off
Paid Holidays
Paid Floaters
Paid Holidays
Paid Floaters
Compensation
Competitive Compensation Plans & Reward Program!
Employee Highlight
``Bite The Click`` - Hackathon Success!
The DTiQ Boot Camp team won the award distinction for the “Bite The Click” application that was created in 24 hours.
Job Openings
Framingham, MA
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Senior Product Manager will work together with internal and external stakeholders to develop our best-in-class video and data solution. Our goal is to create a seamless integration of three companies that make up DTiQ, and develop a product offering that reflects the various strengths of these organizations.
THIS JOB IS PERFECT, IF YOU…
- Define and drive a variety of features and enhancements within the various product offerings at DTiQ
- Interact with stakeholders of all levels (C-level to operators) to understand pain points and propose system-oriented solutions
- Guide cross-functional teams to deliver at all levels of our offerings
- Engage in data driven approach to feature development and prioritization
- Have respect for the rules but the savvy to break them
- Know how to face a challenge (a “no” only makes you more determined)
- Thrive as the ultimate team player and treat everyone with respect
WHAT WE’RE LOOKING FOR
- 3+ years of Product Management experience
- Experience building enterprise software platforms incorporating an array of technologies
- Outstanding communication (written and verbal) and presentation skills
- Appreciation for great user experience as well as the context of a minimum viable product
- Strong aptitude for technical writing or user story documentation
- Ability to keep multiple projects moving concurrently
- MBA or degree in computer science is a plus
- An organized, team-first player
- A positive attitude and collaborative mindset
APPLY. YES, THIS IS THE JOB FOR YOU.
Las Vegas, Nevada
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As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.
Job Duties:
- Assist customers over the phone with issues such as:
- Asset Protection
- Account Creation / Deletion.
- Password Resetting.
- Video Footage Retrieval.
- Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
- Mac / Apple Setup and Installation of Remote Software.
- Mobile Device Setup (iPhone and Android).
- Maintain low wait times while focusing on first call resolution.
- Answer questions customer may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
- Follow DTiQ’s policies and procedures outlined in our knowledge base.
- All other duties as assigned by management.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
As a DevOps Engineer, your primary responsibility will be for helping to scale our infrastructure by creating automation, enhancing performance, efficiency and security of our backend systems. We have an Agile based team environment and release frequently.
You will be working directly with development, management and quality assurance teams to deliver software quickly and reliably to customers, both internal and external. You should be able to easily translate our business requirements into functional and appealing interactive applications.
As part of the interview process, applicants are expected to submit a link to a functional demo of an app they built as well as provide samples of code from that application. Applications demonstrating use of vendor APIs, finely tuned data schemas & cloud environment deployments are a plus.
THIS JOB IS PERFECT, IF YOU CAN…
- Review project scope and ask questions before starting development.
- Work through business logic problems and be prepared to offer solutions.
- Modify existing code to correct errors and improve system performance.
- Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
WHAT WE’RE LOOKING FOR
- Bachelor’s degree (BA/BS) from four-year college or university; or equivalent training, education, and experience Additional Job Requirements
- Minimum of 5 years of experience with Amazon Web Services
- Minimum of 5 years of experience within Systems Engineering
- Minimum of 5 years of experience working with Cloud infrastructure technologies
- Experience with performing support and administrative tasks within Amazon Web Services (AWS), or other cloud infrastructure technologies
- Proficient in scripting and one or more programming languages (Python, Ruby, Perl, JavaScript, Bash)
- Experience with Infrastructure provisioning and container tools such as Vagrant, Chef, Puppet, Docker, Kubernetes, Ansible, Jenkins, Cloud Formation, Terraform.
- Proficient in monitoring and logging tools such as Splunk, Elasticsearch, Logstash, Kibana.
- Experience deploying and coding micro services, as well as executing performance management (Auto Scaling)
- Experience working with databases like SQL Server, MySQL, Postgresql
- Experience working with big data distribution systems such as AWS S3 and Hadoop
- Experience designing and developing concurrent distributed applications operating on large clusters of machines.
- Familiarity setting up caching layers and task queue such as Redis, memcached, RabbitMQ, AWS SQS.
- Expert at designing and building production APIs.
PREFERRED SKILLS AND QUALIFICATIONS (not required)
- Effective English language communications skills to both technical and non-technical audiences
- Comfortable with managing change, deadline driven, proactive.
- Experience working with Unix and Linux operating systems
- Extensive knowledge of computer science fundamentals, including algorithms, and data structures.
- Knowledge of HTML5, CSS3, JavaScript, PHP, Java, Angular, jQuery, C, C++, JSON, XML
- Knowledge of Git
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Installation Project Manager plays a key role in driving the overall project management for our Implementation Teams. The right candidate is a natural leader and a project focused machine that knows how to ensure completion on time and on budget, and measure project performance.The perfect candidate we are looking for has installation experience in industries such as security, access control, audio visual, low voltage, or telecom.
Deadlines can loom, but that’s when you really thrive – keeping your cool and maintaining a positive attitude is second nature. You are a person who NEEDS to make things happen – to make the project come to life. You are driven and a natural collaborator who is ready to brief fellow team members of the team with the “who, when, and why” to arrive at the best “what.” You cannot be stopped.
THIS JOB IS PERFECT, IF YOU…
- Live to see projects complete, on time, and on budget
- Understand that communication with stakeholders is key
- Have respect for the rules but the savvy to break them
- Know how to take a punch (a “no” only makes you more determined)
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving environment
REQUIREMENTS
- Experience as an installation project manager in industries such as security, access control, audio visual, low voltage, and telecom is a MUST
- Bachelor’s Degree in Computer Science, Business Administration, Project Management or a combination of equivalent experience and education
- 3+ years of experience as a project or program manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services.
- Experience with enterprise hospitality or retail customers
- A strong Project Management background, PM certification is highly desirable
- Track record of developing work plans, schedules, project estimates, resource plans, and status reports
- Conduct risk analysis and monitoring the progress of plans against project milestones and budgets
- Extensive knowledge of providing technical and analytical guidance to the project team and ensuring quality standards and review of project deliverables
- An organized, team-first player
- A positive attitude and collaborative mindset
- Outstanding communication (written and verbal) and presentation skills
- A healthy interest in driving efficiency
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Loss Prevention Specialist (LPS) is a key high-level hourly position within DTiQ. The Loss Prevention Specialist leads the effort to efficiently and effectively provide exceptional video surveillance audits to our clients by informing them on their daily business operations in connection with theft and operational deficiencies.
THIS JOB IS PERFECT, IF YOU…
- Like to crush daily goals while meeting high quality standards for your customers
- Possess excellent time management skills
- Ensure high standard of internal audits for our clients
- Effectively report description of video surveillance
- Work well handling multiple tasks and completing daily assignments on time and efficiently
- Are not afraid to jump in and learn new technologies and systems
REQUIREMENTS
- Prefer experience in loss prevention/asset protection, food services, retail sales, auditing, risk management, inventory control, data analysis or other related fields
- Experience as a supervisor or team lead in retail or food services is a PLUS
- Ability to effectively communicate (written and verbal)
- Proficient with MS Office
- Ability to work in a fast-paced environment
- A healthy interest in driving efficiency
- High school diploma or equivalent
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Service Dispatcher will provide support for various installation regions as needed. The Service Dispatcher will be responsible for assisting installation management and associates with various administrative duties. This person will schedule and notify technician of assignments and enter necessary data into our database. Service Dispatcher will also have direct communication with the customer, and ensure they are provided with any updates regarding their location until service call/installation is completed.
THIS JOB IS PERFECT, IF YOU CAN…
- Initiate calls to confirm location information with customers
- Schedule installation appointments based on technician’s availability
- Coordinate shipping of the equipment to arrive on time for installation
- Create work orders on subcontractor’s website platform when applicable
- Ensure all orders are up to date in our system with the latest customer update
- Respond to inquiries received throughout the day via email and phone from customers and associates in a timely manner
- Support service technicians
- Handle overflow of telephone calls from supervisors and managers
- Manage other duties as assigned
WHAT WE’RE LOOKING FOR
- Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
- A true passion for customers and customer success
- Proven ability to drive continuous value of our product(s) and services
- Outstanding communication (written and verbal) and presentation skills.
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- High school degree or equivalent
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Must be confident when speaking with customers
- Must have experience scheduling and/or dispatching
- Experience with dispatching different regions preferred, but not required
- Ability to work under pressure and meet deadlines
- Ability to handle multiple tasks
- Team-player a must as well as independent worker
- Strong skills in MS Office (Word, Excel, Outlook, etc.)
- Sedona Software experience preferred, but not necessary
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
Description
DTiQ, largest nationwide provider of surveillance and video-based loss prevention services for the restaurant space! We are looking for individuals looking to start their Information Technology careers, specifically those who have work experience in the restaurant or hospitality industry.
As an entry level Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings and standard procedures. This is a full-time (40 hours per week) job that offers a full compensation package including medical and dental plans, vacation accrual and 401k participation.
Typical Duties and Responsibilities Include:
- Assist customers over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
- Maintain low wait times while focusing on first call resolution.
- Answer questions customers may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
Qualifications
- Experience providing customer service utilizing effective technical troubleshooting skills
- Experience with Windows Operating System, Mac OS X, remote access tools and/or support of mobile devices
- Knowledge of CCTV and IP Camera technology
- Bilingual oral and written communication desired
Click to Apply
As a Technical Support Representative (TSR), your primary responsibility will be to answer incoming calls and actively resolve end user requests. This requires multitasking, excellent customer service skills, and documentation. TSRs are expected to troubleshoot issues, research problems, and walk customers through step-by-step solutions. Solutions include, but are not limited to the following: network configuration and troubleshooting, resolving authentication issues, troubleshooting software and hardware, all while clearly communicating in a user friendly and professional manner.
Skills/Qualifications:
- Comptia Network+, Comptia A+ or comparable certifications and/or equivalent knowledge and experience.
- Ability to demonstrate practical knowledge and familiarity with fundamental network protocols and functions.
- Experience configuring and troubleshooting industry standard network equipment.
- Experience working with remote access tools such as Logmein and VNC.
- 2+ years working with Windows XP and Windows 7.
- Working knowledge of Mac OS X.
- 2+ years’ experience with hardware maintenance and support (preferably Dell and HP).
- Experience with mobile devices including iPhone, iPad, and Android based devices.
- Strong analytical, organizational, and multi-tasking skills.
- Strong written and verbal communication skills with an emphasis on attention to detail.
- All other duties as assigned
Requirements:
- Provide the highest levels of effective customer support to business owners and their staffs in the use of DTT’s proprietary surveillance solutions.
- Ensure electronic records are created and updated for all customer communications.
- Maintain and update documentation for all assigned projects and systems.
- Requires the dedication of highly motivated individuals eager to work in a dynamic, fast-paced environment.
- Punctuality and reliability are critical to success.
- Work hours may include nights and weekends and schedule flexibility is required.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Video Services Supervisor is responsible for the training, oversight and performance of Video Services Analysts assigned to his or her team. The Supervisor must demonstrate a proficiency in all software platforms and exception-based reporting tools available to the analysts and must have the ability to successfully train new and existing Video Services Analysts to a high level of proficiency for utilizing these tools. The supervisor will be required to continually monitor the performance of the analyst and take remedial action when performance is not meeting standards while also recognizing and promoting analysts who are excelling in their role.
The supervisor must demonstrate proficiency in detecting theft in various types of concepts and have extended knowledge of the operations across different brands within the industry. The supervisor must be able to communicate in an articulate and professional manner with clients and internal departments at DTiQ through email and phone. The supervisor is the first line of communication within the leadership structure and must always set the example.
THIS JOB IS DESCRIBED AS….
- Direct supervision of and communication with analyst
- New hire training and onboarding
- Continued coaching and development of team members
- Support and assist team with meeting monthly metrics
- Communicate directly with clients via phone and email to answer questions, assist, or resolve issues
- Communicate & collaborate with other departments to ensure customer success
- Ensure department standards and quality levels are met within the audits
- Manage employee timecards and time off requests
- Monitor lpadmin@dtiq.com inbox and voicemail box to ensure all client and internal emails/calls are handled
- Conduct forensic investigations at client request
WHAT WE’RE LOOKING FOR – OUR VALUES
- Customer First
- Entrepreneurial: Creative and Resourceful
- Accountable: Respond with urgency to our internal and external customers
- Respectful: Treat each other with respect at all times
- Nimble: Embrace change (progress is good!)
REQUIREMENTS
- Bachelor’s degree or a minimum 3 years of relevant experience; or a combination of equivalent experience and education
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- Customer service oriented
- Excellent verbal and written communication skills
- Professionalism as it relates to managing a team of employees and communicating cross-departmentally as well as with clients
- Ability to think critically and resolve problems
- General technical knowledge as it relates to the computer systems, Microsoft Office and programs used for the auditing process
APPLY. YES, THIS IS THE JOB FOR YOU.
Remote Positions
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
We are searching for a high-energy Account Executive (AE) who can recognize opportunities and turn leads into long-last partnerships. With their extensive product knowledge and understanding of industry trends, the Account Executive, will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. Account Executives may also assist in developing sales strategies and establishing quotas. You should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills.
Successful Account Executives will be skilled communicators and presenters who can find the best fit between client and product. The ideal candidate will be organized, passionate about client relations, and focused on enhancing the buyer experience.
THIS JOB IS PERFECT, IF YOU CAN…
- Generate new business by identifying and properly qualifying new business opportunities via presale preparation, prospecting, cold calling and company generated leads
- Negotiate and close open opportunities
- Further develop current client base through a consultative sales approach
- Provide accurate forecasts and pipeline throughout the monthly sales cycle
- Continual tracking and updating of prospect targets, sales opportunities and sales proposal stages via SFDC
- Coordinate your sales effort with team members and other departments
- Fully responsible for meeting and exceeding monthly and annual sales quotas
- Provide support for clients by learning about and satisfying their needs
- Follow up with prospects several times throughout the sales cycle to ensure needs are being met
- Stay current on company offerings and industry trends
- Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
- Present and demonstrate the value of products and services to prospective buyers
- Handle complaints and negotiations
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
WHAT WE’RE LOOKING FOR
- Previous proven sales success in meeting and exceeding assigned monthly and annual sales goals
- 2 years operations and management experience in the food and hospitality industry a plus
- Consultative solutions sales experience with 90+ day B2B sales cycles
- Strong display of commercial business acumen and proven success in a remote account management/sales role
- Ability to sell ROI/value solutions via a relationship building approach with clients, this is not a transactional sales position
- Provide live demos of our 360IQ technology platform online and/or in person
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
REQUIREMENTS
- 4 to 5 years of outside B2B selling experience preferably with a background in Quick Serve Restaurants, Casual Dining, C-Stores, Retail, POS, SaaS, Cloud and IT related fields
- Higher education degree is preferred, but not required
- Effective time management skills
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Location: Open; Dallas metro preferred but will also consider Houston, San Antonio, and Austin as viable alternate home bases.
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
We are searching for a high-energy Account Executive (AE) who can recognize opportunities and turn leads into long-last partnerships. With their extensive product knowledge and understanding of industry trends, the Account Executive, will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. Account Executives may also assist in developing sales strategies and establishing quotas. You should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills.
Successful Account Executives will be skilled communicators and presenters who can find the best fit between client and product. The ideal candidate will be organized, passionate about client relations, and focused on enhancing the buyer experience.
THIS JOB IS PERFECT, IF YOU CAN…
- Generate new business by identifying and properly qualifying new business opportunities via presale preparation, prospecting, cold calling and company generated leads
- Negotiate and close open opportunities
- Further develop current client base through a consultative sales approach
- Provide accurate forecasts and pipeline throughout the monthly sales cycle
- Continual tracking and updating of prospect targets, sales opportunities and sales proposal stages via SFDC
- Coordinate your sales effort with team members and other departments
- Fully responsible for meeting and exceeding monthly and annual sales quotas
- Provide support for clients by learning about and satisfying their needs
- Follow up with prospects several times throughout the sales cycle to ensure needs are being met
- Stay current on company offerings and industry trends
- Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
- Present and demonstrate the value of products and services to prospective buyers
- Handle complaints and negotiations
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
WHAT WE’RE LOOKING FOR
- Previous proven sales success in meeting and exceeding assigned monthly and annual sales goals
- 2 years operations and management experience in the food and hospitality industry a plus
- Consultative solutions sales experience with 90+ day B2B sales cycles
- Strong display of commercial business acumen and proven success in a remote account management/sales role
- Ability to sell ROI/value solutions via a relationship building approach with clients, this is not a transactional sales position
- Provide live demos of our 360IQ technology platform online and/or in person
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
REQUIREMENTS
- 4 to 5 years of outside B2B selling experience preferably with a background in Quick Serve Restaurants, Casual Dining, C-Stores, Retail, POS, SaaS, Cloud and IT related fields
- Higher education degree is preferred, but not required
- Effective time management skills
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Location: Greater Detroit, MI area preferred
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Regional Loss Prevention Manager will conduct investigations in response to exception reports, stores with high shrink percentages, cash shortages, and other loss associated with employee dishonesty. The Regional Loss Prevention Manager will be responsible for quickly identifying losses and developing and implementing a corrective action plan to minimize the associated liability.
Investigations will include the interview of suspect individuals based on information from exception reports, covert camera installations, surveillance’s, paperwork trails and other evidence of known or suspected losses.
Upon the successful conclusion of an investigation the Regional Loss Prevention Manager will provide a report detailing all findings of the investigation. When prosecution is desired the Investigator will act as a witness for the client/company during the legal proceedings of the police departments and the courts.
The Regional Loss Prevention Manager will be responsible for conducting operational audits within their assigned region. The Investigator will be responsible for understanding the scope of the audit for each customer and the number of audits that must be completed.
THIS JOB IS PERFECT, IF YOU CAN…
- Provide LP training and awareness.
- Assist with development and/or refinement of LP programs.
- Support customer stores to minimize loss of assets.
- Be responsible to act according to all policies and procedures designated by the Company.
REQUIREMENTS
- A degree from an accredited college in Criminal Justice or related field
- Certification in Wicklander-Zulawski & Associates basic and advanced interview/interrogation training.
- Extensive experience in conducting interviews resulting in written confessions that have been successfully utilized for prosecution or civil restitution.
- Bi-lingual in English and Spanish, is a plus
- A positive attitude and collaborative mindset
- Ability to travel 70% of the time, including extensive driving, flight and overnight travel
APPLY. YES, THIS IS THE JOB FOR YOU.
- DTiQ will ask to obtain a background check report on applicants.
DTiQ provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, ancestry, age, mental disability, physical disability (including HIV status), medical condition (e.g., cancer), marital or familial status, military status or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Applicants have rights under Federal Employment Laws.