We are always looking for highly motivated, talented individuals to join DTiQ’s dynamic team
CAREERS
JOIN OUR TEAM
If you’re interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. Though we’re nearly 20 years old, DTiQ maintains a dynamic start-up culture that rewards hard work and creativity. Work alongside other committed and welcoming professionals to collaborate on new ideas, achieve individual and team-oriented goals, and develop your skill set.
DTiQ is committed to creating a welcoming and diverse environment for all of our employees. We believe that diversity in the workplace fosters a culture of inclusivity and respect that encourages employees to share their amazing ideas. We actively recruit employees from different countries, backgrounds, genders, ages, ethnicities, sexual orientations and beliefs. We take pride in empowering our female employees and providing them with incredible opportunities to advance their careers.
DTiQ OFFERS GREAT BENEFITS
In addition to competitive compensation plans and rewards programs, we offer a variety of great benefits
Other Benefits
Employee Referral Programs
Travel Assistance
Bereavement Counseling
Identity Theft Recovery Services
Health Care
Medical, Dental, & Vision Coverage
Employee Assistance Program
Ergonomics Process
Life Insurance
Employee Basic Life, Accidental Death & Dismemberment Insurance
Financial Benefits
401(K) Plan
Long-Term Disability Insurance
Workers’ Compensation
Time Off
Paid Time Off
Paid Holidays
Paid Floaters
Compensation
Competitive Compensation Plans & Reward Program!
Employee Highlight
``Bite The Click`` - Hackathon Success!
The DTiQ Boot Camp team won the award distinction for the “Bite The Click” application that was created in 24 hours.
Job Openings
Framingham, MA
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
The Solutions Engineer will lead the pre-sales efforts in designing and building DTiQ Systems that exceed our customer’s expectations and provide high value in helping our customers better and customers are invaluable to our company and long-term goals and must be delighted, not just satisfied.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your industry expertise with customers in best practices discussions, whether those are specific to the use of our products or general engineering & design conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
This job is perfect if you can…
- Evaluates new & existing video systems, products, components, and applications by designing and conducting research programs; applying knowledge of video systems, installation methods, and materials.
- Confirms system’s and components’ capabilities by designing calculations and quotes within DTiQ systems
- Develops DTiQ solutions by studying customer requirements; researching and testing Video & POS (point of sale) methods and materials.
- Develops installation processes by designing and modifying equipment for building and assembling video components; soliciting observations from sales executives.
- Assures product quality by designing video calculations; working with support teams on finished products and system capabilities.
- Performs Demonstrations of DTiQ Hardware and Software to customers, both existing and potential
- Validates sales executive created quotes and designs using DTiQ Software
- Develops site drawings/renderings based on blueprints, photographs, and internet research
- Documents existing opportunities (large scale) for collective engineering with the team on large projects
- Works with Leadership to evaluate economics and profitability of opportunities using DTiQ Hardware and Software
- Provides engineering information by answering questions and requests.
- Maintains product and company reputation by complying with federal and state regulations.
- Keeps equipment operational by following DTiQ instructions and established procedures
- Maintains product database by participation with DTiQ programs; entering data.
- Completes projects by training and guiding technicians & customers
- Maintains professional and technical knowledge by reviewing professional publications; establishing professional networks; participating in professional exercises with leadership.
- Contributes to team effort by accomplishing related tasks as needed, including support for other departments within DTiQ
Qualifications
- Prior experience in Video System Design & Engineering or equivalent history of working with Technology Systems used in Retail, Food & Beverage and Quick Serve Restaurants
- Leadership skills
- A true passion for customers and customer success
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
Requirements
- Bachelor’s degree or a minimum 5 years of relevant experience; or a combination of equivalent experience and education
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Crocs, DQ, Domino’s, Hard Rock Café, KFC, McDonald’s, Rue21, US Polo, and Vineyard Vines to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
As part of the DTiQ Finance team you will participate in the daily accounting and finance functions of the department. This role will provide you with the hands-on experience and exposure to all aspects of the accounting, finance and auditing functions and is intended to provide career track within the department. Successful candidate will be self-motivated, with strong analytical skills and attention to detail, good communication skills.
- As a Staff Accountant your typical day might include:
- Account analysis, reconciliations and preparing journal entries
- Participating in key areas of the monthly financial close and financial reporting process
- Assisting with year-end audit
- Participating in projects, and ad-hoc assignments
Qualifications
- Bachelor’s degree in Accounting or Finance
- 1+ year of professional experience, strong preference for Public Accounting or Tech/SaaS background
- MS Office, Excel, Word, Outlook.
- Bonus points:
- CPA or MSA
Gliwice, Poland
Brief Job Description
The Frontend Developer for the DTiQ will be responsible for designing and developing web applications that fulfill business/support requirements for our main web product and maintenance management system. You will be working alongside a team of other developers, Scrum Master, Product Owner and Architecture Lead to ensure consistent solutions.
Job Profile
- 40% – New features
- 40% – Maintenance / Bug fixing
- 15% – Document writing
- 5% – Meetings
Job Details
- Recruitment language: Polish
- Start ASAP
- Permanent contract
- Paid holiday for: B2B (+1)
- No part-time work
- Fully remote
- Fixed working hours
- No travel involved
Equipment Supplied
- Windows
- Computer Workstation
- 1 Monitor
Methodology
- Agile management: Agile
- Issue tracking tool: Jira
- Knowledge repository: Confluence
- Pair programming: Yes
- Version control system: GIT
- Build server: Jenkins
Perks in the office
- Free coffee
- Playroom
- Free snacks
- Modern office
- No dress code
Benefits
- Sport subscription
- Private healthcare
- Training budget
- Life & group insurance
- English lessons
- Flat structure
Must Have
- .NET
- SQL
- English
- Team Player
Nice to Have
- SingalR
- AWS
- WebRTC
- GStreamer
- video/ audio protocols and codecs
Your daily tasks on the job
- Build, develop and deploy services and applications
- Maintaining and enhancing existing solutions
Job Profile
- 40% – New features
- 40% – Maintenance / Bug fixing
- 5% – Document writing
- 15% – Meetings
Job Details
- Recruitment language: Polish
- Start ASAP
- Permanent contract
- Paid holiday for: B2B (+1)
- No part-time work
- Fully remote
- Fixed working hours
- No travel involved
Equipment Supplied
- Windows
- Computer Workstation
- 1 Monitor
Methodology
- Agile management: Agile
- Issue tracking tool: Jira
- Knowledge repository: Confluence, GitHub
- Version control system: GIT
Perks in the office
- Free coffee
- Canteen
- Bike parking
- Playroom
- Free beverages
- In-house trainings
- No dress code
Benefits
- Sport subscription
- Private healthcare
- Training budget
- Life insurance
- Flat structure
Must Have
- Python
- NoSQL
- Team Player
- English
Nice to Have
- .NET
- AWS
Brief job description
The Backend Developer for the DTiQ will be responsible for designing and developing software that fulfills business/support requirements for our product. Experience with NumPy, Pandas, Requests, Logging, Json/yaml, PyTest is essential. You will be working alongside a team of other developers, Scrum Master, Product Owner and Architecture Lead to ensure consistent solutions.
Job Profile
- 40% – New features
- 40% – Maintenance / Bug fixing
- 5% – Document writing
- 15% – Meetings
Job Details
- Recruitment language: Polish
- Start ASAP
- Permanent contract
- Paid holiday for: B2B (+1)
- No part-time work
- Fully remote
- Fixed working hours
- No travel involved
Equipment Supplied
- Windows
- Computer Workstation
- 1 Monitor
Methodology
- Agile management: Scrum, Agile
- Issue tracking tool: Jira
- Knowledge repository: Confluence, GitHub
- Code Reviews: GitHub
- Version control system: GIT
- Build Server: Jenkins
Perks in the office
- Free coffee
- Canteen
- Bike parking
- Playroom
- Free beverages
- In-house trainings
- No dress code
Benefits
- Sport subscription
- Private healthcare
- Training budget
- Life insurance
- Flat structure
Must Have
- Python
- Machine Learning
- OpenCV
- TensorFlow
- English
- Team Player
- Communication skills
- Proactivity
Nice to Have
- AWS
- sqi
- PhD in Science
Brief job description
We are looking for people with research flair strong experience within the artificial intelligence field to join our Data Science team in a variety of R&D projects. As a machine learning specialist, you will develop world-class innovative products based on artificial intelligence techniques in image analysis. Your responsibilities will include research, ideation, and implementation of algorithms as well as mentoring and guidance for team-mates.
Your daily tasks on the job
- Camera view analysis and technical requirements definition for business cases
- Preparation of dataset requirements and verification of the quality of datasets
- Training models for image classification, segmentation, and object detection
- Algorithm design and implementation for particular business cases
- Evaluation of the implemented algorithms and improvements
- Knowledge sharing with other team members and organization
Job Details
- Recruitment language: English & Polish
- Start ASAP
- Permanent contract
- Paid holiday for: B2B (+1)
- No part-time work
- Fully remote
- Fixed working hours
- No travel involved
- Mainly new features
Equipment Supplied
- Windows
- Computer Workstation
- 1 Monitor
Methodology
- Agile management: Scrum
- Issue tracking tool: Jira
- Knowledge repository: Confluence, GitHub, SharePoint
- Cloud infrastructure: AWS
- Application stack: Python
- Version control system: GIT
Perks in the office
- Free coffee
- Playroom
- Free beverages
- In-house training
- Modern office
- No dress code
Benefits
- Sport subscription
- Training budget
- Private healthcare
- Flat structure
- English Lessons
- Life insurance & group insurance
Las Vegas, Nevada
The Role
As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.
Job Duties:
- Assist customers over the phone with issues such as:
- Asset Protection
- Account Creation / Deletion.
- Password Resetting.
- Video Footage Retrieval.
- Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
- Mac / Apple Setup and Installation of Remote Software.
- Mobile Device Setup (iPhone and Android).
- Maintain low wait times while focusing on first call resolution.
- Answer questions customer may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
- Follow DTiQ’s policies and procedures outlined in our knowledge base.
- All other duties as assigned by management.
The Role
As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.
Job Duties:
- Assist customers over the phone with issues such as:
- Asset Protection
- Account Creation / Deletion.
- Password Resetting.
- Video Footage Retrieval.
- Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
- Mac / Apple Setup and Installation of Remote Software.
- Mobile Device Setup (iPhone and Android).
- Maintain low wait times while focusing on first call resolution.
- Answer questions customer may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
- Follow DTiQ’s policies and procedures outlined in our knowledge base.
- All other duties as assigned by management.
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
DTiQ is expanding its web development opportunities and is seeking a Junior Front-End Developer.
The Role
The Junior Front-End Developer is responsible for designing dynamic web applications for DTiQ’s internal and customer-facing applications. The ideal candidate is:
- Able to easily translate business requirements into functional and appealing interactive applications.
- Work on internal and customer-facing web applications written primarily in JavaScript, HTML & CSS.
- Modify and enhance existing applications as well as construction, testing, and deployment of new applications.
Typical Duties and Responsibilities Include
- Review project scope and ask questions before starting development.
- Work through business logic problems and be prepared to offer solutions.
- Meaningful collaboration in a team environment
- Modify existing code to correct errors and improve performance.
- Analyze information to determine, recommend, and plan the installation of a new system or modification of an existing system.
- Consult with DevOps and Engineering staff to evaluate the interface between hardware and software, and develop specifications and performance requirements.
Qualifications
- 1-3 Years in a front-end development role
- Knowledge of UI/UX Design
- Knowledge of HTML5, CSS, JavaScript, jQuery, Ajax
- Knowledge of Restful API
- Knowledge of JSON, XML formats
- Knowledge of Git and Version Control
Requirements
- Knowledge of Vue, React, Angular
- Knowledge of Bootstrap, Tailwind, Vuetify
- Knowledge of Node, Python, Go
- Knowledge of Postman, Insomnia
- Knowledge of Jira, Confluence
- Knowledge of SaaS providers, Salesforce, and Zendesk.
- AWS experience is a plus
The Role
As a Loss Prevention Specialist, you will be the subject matter expert utilizing your previous experience to analyze our client’s operations and provide actionable feedback. You will be trained to efficiently analyze POS data to identify internal theft, review surveillance video and audio, and identify operational deficiencies. While working out of a centralized location, you will connect to our client’s locations remotely. No travel is needed.
Unlike Retail Loss Prevention, we work Monday through Friday with weekends and holidays off. The Loss Prevention Services Department operates two shifts, 6am to 3pm, and 10am to 7pm.
Starting pay is competitive with the opportunity to increase your pay after the 90-day probationary period. Additionally, monthly individual incentives of up to $400 are available. Must meet production goals and maintain department standards for quality.
Whether you are a seasoned Loss Prevention Professional or someone who is looking to start a career in Loss Prevention, DTT Loss Prevention Services offers a great opportunity to learn a skill that many Loss Prevention Professionals do not get the opportunity to experience.
Duties:
- Meet a daily goal while maintaining quality standards
- Must possess time management skills
- Prompt completion of work as assigned by supervisor
- Must maintain prompt and consistent attendance as scheduled
- Audit/review video, audio and POS data
- Report with video still pictures and descriptions of audited video
- Other duties as assigned
Skills/Qualifications:
- Experience in investigating internal theft is desired, but not required
- Accuracy, Integrity, and Attention to detail
- High school graduate
- Ability to communicate effectively, both orally and in writing. Must read, write, and speak
- English fluently
- Knowledge of Microsoft Office and Windows
- Ability to multitask
DTiQ’s integrated, pro-active systems provide restaurant owners/operators with actionable business intelligence data. To learn more about our company and the industry, please visit our website at http://www.dttusa.com .Want to fight one of the most prolific types of theft? Join DTiQ’s growing team of Loss Prevention Specialists and make a difference.
DTiQ offers medical, dental and vision benefits as well as paid time off and paid Holidays. DTiQ will ask to obtain a consumer report (background check report) on applicants for employment purposes. DTiQ conducts drug tests as a part of our pre-employment screening process.
The Project Manager plays a key role in driving the overall project management for our Implementation Teams. The ideal candidate has installation experience in industries such as security, access control, audiovisual, low voltage, or telecom.
KEY RESPONSIBILITIES…
- Inform customer and Account Executive of job next steps, roadblocks, and progress
- Coordinate project management activities, resources, equipment, and information
- Use and maintain comprehensive project documentation, plans, and reports
- Partner with clients to identify and define requirements, scope, and objectives
- Ensure project deadlines are met or exceeded.
- Effectively communicate with all project stakeholders, including but not limited to clients, sales, field technicians, etc.
- Ensure actual project costs are at or below the estimated cost.
- Use tools such as Sedona, OPT, Excel, and Smartsheet to drive results.
- Assess and mitigate project risks.
- Responsible for project procurement management, including approving purchase orders and paying contractors.
- Work with all stakeholders to eliminate any project blockers
- Create a project management calendar for fulling each goal and objective
- Review the technology and solution of each job before shipping.
- Make sure client’s needs are met as projects evolve
- Ensure standards and requirements are met by conducting quality assurance with the sales team
- Organizing, attending, and participating in stakeholder meetings
- Documenting and following up on important actions and decisions from meetings
- Provide administrative support as needed
- Answer all incoming calls and jobs providing concise, accurate, and complete resolutions and/or next steps
- Gather site requirements, review and recommend operational design as it pertains to the installation
- Listen to and understand the customer needs, using tools and resources to provide appropriate assistance, information, resolution and services
- Prioritize Jobs based on Service Levels & Job Priority
- Work jobs that have tasks associated with Implementations
- Identify and escalate priority issues to the appropriate resources for resolution
- Process all job requests accurately and within defined service level guidelines
- Configuration Review for remote access
- Process Labor Purchase Orders
- Perform Job Cost Analysis
- Work with on-field third party technicians to ensure Installation Quality
- Procure third party techs based on job needs
Qualifications
- Experience as an installation project manager in industries such as security, access control, audiovisual, low voltage, and telecom is a MUST
- Bachelor’s Degree in Computer Science, Business Administration, Project Management or a combination of equivalent experience and education
- 3+ years of experience as a project or program manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services.
- Experience with enterprise hospitality or retail customers
- With a strong Project Management background, PM certification is highly desirable
- Track record of developing work plans, schedules, project estimates, resource plans, and status reports
- Conduct risk analysis and monitoring the progress of plans against project milestones and budgets
- Extensive knowledge of providing technical and analytical guidance to the project team and ensuring quality standards and review of project deliverables
- An organized, team-first player
- A positive attitude and collaborative mindset
- Outstanding communication (written and verbal) and presentation skills
- A healthy interest in driving efficiency
Level
Entry
Job Location
Las Vegas, NV – Las Vegas, NV
Position Type
Full Time
Education Level
High School
Job Category
Customer Service
Job Description
DTiQ, largest nationwide provider of surveillance and video-based loss prevention services for the restaurant space! We are looking for individuals looking to start their Information Technology careers, specifically those who have work experience in the restaurant or hospitality industry.
As an entry-level Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings, and standard procedures. This is a full-time (40 hours per week) job that offers a full compensation package including medical and dental plans, vacation accrual, and 401k participation.
Typical Duties and Responsibilities Include:
- Assist customers over the phone with issues such as account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
- Maintain low wait times while focusing on first call resolution.
- Answer questions customers may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
Other Locations
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, and McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
As the Vice President, of Product Management for SaaS products, you will drive the continued economic success of our market-leading offering by developing new innovations, expanding within our existing market segments, entering new market segments, increasing sales, and improving profitability. You will collaborate with our customers and our internal teams to understand market needs and deliver extraordinary value to our customers. You will bring a record of amazing achievement in managing a SaaS offering at a fast-growing SaaS company with a hands-on approach that integrates customer needs, technical capabilities, competitive positioning, and product strategy.
Key Responsibilities
- Own the Profit/Loss for our SaaS offerings
- Define and deliver a comprehensive product roadmap
- Conduct ongoing competitive analysis
- Evaluate buy, build, or partner options for strategic product advancements
- Conduct regular customer interviews to understand customer needs
- Collaborate with our executives, sales, marketing, engineering, and customer success teams to shape our product vision and roadmaps
- Conduct usability research and optimize our customers’ whole product experience
- Identify and execute on revenue expansion opportunities within our market segments
- Spearhead expansion into new market segments
- Partner with our sales team to drive recurring revenue growth
- Partner with our engineering team to deliver internal profit margin improvements
Qualifications
- 3+ years of experience as head of product management for a SaaS company
- 7+ years as a product manager of a SaaS product
- 10+ years of restaurant technology or retail technology experience in B2B SaaS solutions
- Demonstrated ability to take a $10m+ product to the next level
- Passion for operating as a player/coach
- Ability to package solutions for multiple personas, use cases, and vertical markets that enable business outcomes such as revenue enhancements, cost savings, and operational improvements
- Artificial intelligence/machine learning passion is a strong plus
- Profit and Loss responsibility for a product
- Demonstrable cross-selling and up-selling success into an established customer base
- Entrepreneurial mindset
- Expertise in creating compelling product visions and whole product solutions
- Ability to cast an inspiring vision and achieve it one step at a time
- A love for shipping products frequently, delivering customer value and pushing the limits of technology
- Experience with Agile software product development methods
- Exceptional knowledge of user-centered design principles
- Excellent oral and written communication skills
- Bachelor of Arts or Science degree
- MBA is preferable
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
As the Vice President, Product Management for our Business Advisor as a Service offering, you will drive the continued economic success of our market leading offering by developing new innovations, expanding within our existing market segments, entering new market segments, increasing sales, and improving profitability. You will collaborate with our customers and our internal teams to understand market needs and deliver extraordinary value to our customers. You will bring a record of amazing achievement in managing a packaged service offering at a fast-growing company with a hands-on approach that integrates customer needs, technical capabilities, competitive positioning, and product strategy.
Key Responsibilities
- Own the Profit/Loss for our Business Advisor as a Service offerings
- Define and deliver a comprehensive product roadmap that delivers compelling business insights to our customers regarding loss prevention, cost management, revenue optimization, and operational excellence
- Optimize our internal workflows for delivering virtual business management services
- Conduct ongoing competitive analysis
- Evaluate buy, build, or partner options for strategic product advancements
- Conduct regular customer interviews to understand customer needs
- Collaborate with our executives, audit services, sales, marketing, engineering, and customer success teams to shape our product vision and roadmaps
- Conduct usability research and optimize our customers’ product experience
- Identify and execute on revenue expansion opportunities within our market segments
- Spearhead expansion into new market segments
- Partner with our sales team to drive recurring revenue growth
- Partner with our audit services and engineering teams to deliver profit margin improvements
Qualifications
- 5+ years of experience as head of product for business management services in areas such as loss prevention, fraud detection, revenue optimization, and operational excellence
- 10+ years of restaurant technology or retail technology experience in B2B SaaS solutions
- Demonstrated ability to take a $10m+ product to the next level
- Passion for operating as a player/coach
- Ability to package solutions for multiple personas, use cases, and vertical markets that enable business outcomes such as revenue enhancements, cost savings, and operational improvements
- Artificial intelligence/machine learning passion is a strong plus
- Profit and Loss responsibility for a product
- Demonstrable cross-selling and up-selling success into an established customer base
- Entrepreneurial mindset
- Expertise in creating compelling product visions and whole product solutions
- Ability to cast an inspiring vision and achieve it incrementally one step at a time
- A love for shipping products frequently, delivering customer value and pushing the limits of technology
- Experience with Agile software product development methods
- Exceptional knowledge of user-centered design principles
- Excellent oral and written communication skills
- Bachelor of Arts or Science degree
- MBA is preferable
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
We are searching for a high-energy Account Executive (AE) who can recognize opportunities and turn leads into long-last partnerships. With their extensive product knowledge and understanding of industry trends, the Account Executive, will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. Account Executives may also assist in developing sales strategies and establishing quotas. You should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills.
Successful Account Executives will be skilled communicators and presenters who can find the best fit between client and product. The ideal candidate will be organized, passionate about client relations, and focused on enhancing the buyer experience.
Qualifications
- Generate new business by identifying and properly qualifying new business opportunities via presale preparation, prospecting, cold calling and company generated leads
- Negotiate and close open opportunities
- Further, develop current client base through a consultative sales approach
- Provide accurate forecasts and pipelines throughout the monthly sales cycle
- Continual tracking and updating of prospect targets, sales opportunities, and sales proposal stages via SFDC
- Coordinate your sales effort with team members and other departments
- Fully responsible for meeting and exceeding monthly and annual sales quotas
- Provide support for clients by learning about and satisfying their needs
- Follow up with prospects several times throughout the sales cycle to ensure needs are being met
- Stay current on company offerings and industry trends
- Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
- Present and demonstrate the value of products and services to prospective buyers
- Handle complaints and negotiations
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
What we are looking for
- Previous proven sales success in meeting and exceeding assigned monthly and annual sales goals
- 2 years of operations and management experience in the food and hospitality industry a plus
- Consultative solutions sales experience with 90+ day B2B sales cycles
- A strong display of commercial business acumen and proven success in a remote account management/sales role
- Ability to sell ROI/value solutions via a relationship-building approach with clients, this is not a transactional sales position
- Provide live demos of our 360IQ technology platform online and/or in-person
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
Requirements
- 4 to 5 years of outside B2B selling experience preferably with a background in Quick Serve Restaurants, Casual Dining, C-Stores, Retail, POS, SaaS, Cloud and IT related fields
- A higher education degree is preferred, but not required
- Effective time management skills
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Location: Open; Boston metro preferred but will also consider other major North East cities as viable alternate home bases.
Description
The Business Development Manager will develop and acquire new enterprise clients and increase revenue through thorough understanding of prospective client business needs. Manges distinct existing client base and ensures clients are migrating to the latest technology as well as selling across the full portfolio of DTiQ service offerings.
Duties & Responsibilities:
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logistics
• Manages existing sales pipeline and developing new business opportunities
• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
• Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
• Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics
• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
• Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals
• Maintain and share professional knowledge through education, networking, events, and presentations
• Identify, develop and maintain relations with existing clients to drive billed revenue for attaining set revenue targets.
• Conducts client or brand business reviews
Skills and Qualifications
• Bachelor’s degree in business or management
• Successful track record in B2B sales and negotiation
• Excellent verbal and written communication skills
• Working experience with sales techniques
• Proficiency with data analysis, forecasting, and budgeting
• Proven ability to plan and manage resources
• Preferred Qualifications
• Experience with CRM software (i.e., Salesforce)
• Ability to deliver presentations
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, and McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
Reporting to the Sr. Director, Demand Generation, this role will be the strategic, development, and activation lead of DTiQ’s digital and physical event function driving awareness, authority and lead generation.
This job is perfect if you can…
- Manage multiple projects at the same time
- Prioritize engagement and experience in everything you do
- Be a positive voice and presence for the company at events
- Love technology and solving business operation challenges for our customers
What we are looking for
- Experience in tradeshows, customers events, field marketing, and digital experiences (Webinars)
- Proven ability to drive engagement for attendance using strong communication and prospect targeting
- Ability to work independently with minimal supervision
- Superior written and oral communication skills; excellent interpersonal skills
- Knowledge of HubSpot
- Excellent organization and time management skills
Qualifications
- 5+ years of previous leadership experience working in B2B “Events” (Tradeshows / Webinars / Lead Gen)
- Able to work with and guide sales teams for flawless event activation
- Proven commitment to post-event lead processing and event recaps
- Proficiency with various computer software including Microsoft Outlook, Word, Excel, PowerPoint and ….
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- Travel – up to 30%
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
The Senior IT Project Manager plans organizes and implements a company’s technical projects. The main duties include coordinating production releases and rollouts, delegating tasks to the necessary employees and presenting on projects’ progress and results.
The Senior IT Project Manager is responsible for overseeing all aspects of any project in DTiQ’s IT department (which may overlap with other department projects especially within R&D). This role includes managing a team of employees to ensure projects are completed on time and within their specified budgets.
Responsibilities
- Setting project goals and coming up with plans to meet those goals
- Maintaining project timeframes, budgeting estimates and status reports
- Managing resources for projects based on available capacity and bandwidth
- Coordinating project team members and developing schedules and individual responsibilities
- Implementing IT strategies that deliver projects on schedule and within budget
- Using project management tools to track project performance and schedule adherence
- Conducting risk assessments for projects
- Organizing meetings to discuss project goals and progress
- Gather requirements and fully document project specifications for final sign-off by all stakeholders
Qualifications
- Agile Project Management Preferred
- Scrum Master experience, certification (CSM) or (PMI-ACP) is a plus
- Familiarity with JIRA, Confluence, SharePoint, & Microsoft Teams (or similarly Slack)
- In-depth knowledge of software development and adoption
- Self-motivated and well-organized; able to prioritize tasks and work well under pressure
- Able to work with a wide group of stakeholders in a positive and collaborative manner
- Ability to travel on occasion
- Open style of communication to foster the efficient flow of ideas and build consensus across the project
- Cross-disciplinary understanding of product management, software development, and quality assurance
- Flexible and adaptable to tools and ways of working
- Demonstrated skills in leadership, negotiation, conflict management, collaboration, organizational and critical thinking
- Capable of communicating with a wide audience of individuals
- Growth mindset, adaptable and open to change, interested in improving over time
- Positive attitude
- Capable of influence in a matrix structure where authority may lie elsewhere in the organization
Requirements
- Bachelor’s degree or a minimum 5 years of relevant experience; or a combination of equivalent experience and education
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
THE COMPANY
LP Innovations by DTiQ
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
LP Innovations is the preeminent provider of loss prevention solutions that help our customers dramatically reduce expenses, improve shrink and increase profitability.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ works with some of the most prominent brands in the United States, such as Adidas, Burger King, Hard Rock Café, Vineyard Vines, Puma, and Yankee Candle to name a few.
If you are interested in loss prevention and hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
Qualifications
- Identify operational deficiencies while conducting audits and providing suggestions to client staff regarding resolution/improvement
- Conduct Store Security Visits and Visibility Visits at client locations.
- Assist the Investigator with facilitating loss awareness meetings
- Work closely with the Investigator to assist in the investigation of losses within client locations. Reviewing exception-based reports and following paperwork trails is a critical part of the Regional Loss Prevention Auditor’s position
- Prepare paperwork to accurately document audit results
- Complete all paperwork in a timely and efficient manner
- Play a very important role in fostering and maintaining a positive business relationship with all clients by communicating operational concerns discovered during the audit and taking proactive measures to resolve store level operational issues
WHAT WE’RE LOOKING FOR
- Ability to travel 60-70%
- Position includes a Company vehicle
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- An ultimate team player and treat everyone with respect
REQUIREMENTS
- 1 to 3 years of Retail experience or Loss Prevention related experience.
- BA or BS Degree preferred.
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Regional Loss Prevention Auditor (RLPA) is responsible for conducting operational audits and facilitating training meetings. The RLPA position is considered entry level into Loss Prevention for DTiQ Technologies, Inc.
Operational audits are conducted for the majority of DTiQ’s clients. The audit examines basic operational controls and customer service related issues. The time to complete each audit varies by client, but usually averages between two and four hours. The RLPA can expect to conduct approximately 40 audits per month.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general Customer Success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
Qualifications
- Identify operational deficiencies while conducting audits and providing suggestions to client staff regarding resolution/improvement
- Conduct Store Security Visits and Visibility Visits at client locations.
- Assist the Investigator; either a Regional Loss Prevention Manager (RLPM) or Market Loss Prevention Manager (MLPM) with facilitating loss awareness meetings
- Work closely with the Investigator to assist in the investigation of losses within client locations. Reviewing exception based reports and following paperwork trails will be a critical part of the RLPA’s position
- Prepare paperwork to accurately document audit results
- Complete all paperwork in a timely and efficient manner
- Play a very important role in fostering and maintaining a positive business relationship with all clients by communicating operational concerns discovered during the audit and taking proactive measures to resolve store level operational issues
WHAT WE’RE LOOKING FOR
- Ability to travel 60-70%
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- 1 to 3 years of Retail experience or Loss Prevention related experience.
- BA or BS Degree preferred.
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Regional Loss Prevention Auditor (RLPA) is responsible for conducting operational audits and facilitating training meetings. The RLPA position is considered entry-level into Loss Prevention for DTiQ Technologies, Inc.
Operational audits are conducted for the majority of DTiQ’s clients. The audit examines basic operational controls and customer service-related issues. The time to complete each audit varies by client, but usually averages between two and four hours. The RLPA can expect to conduct approximately 40 audits per month.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general Customer Success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
Qualifications
- Identify operational deficiencies while conducting audits and providing suggestions to client staff regarding resolution/improvement
- Conduct Store Security Visits and Visibility Visits at client locations.
- Assist the Investigator; either a Regional Loss Prevention Manager (RLPM) or Market Loss Prevention Manager (MLPM) with facilitating loss awareness meetings
- Work closely with the Investigator to assist in the investigation of losses within client locations. Reviewing exception-based reports and following paperwork trails will be a critical part of the RLPA’s position
- Prepare paperwork to accurately document audit results
- Complete all paperwork in a timely and efficient manner
- Play a very important role in fostering and maintaining a positive business relationship with all clients by communicating operational concerns discovered during the audit and taking proactive measures to resolve store-level operational issues
WHAT WE’RE LOOKING FOR
- Ability to travel 60-70%
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- 1 to 3 years of Retail experience or Loss Prevention related experience.
- BA or BS Degree preferred.
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
Description
DTiQ Technologies, Inc. is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, rue21, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
Security Supervisor: Primary responsibilities are supervision of contract guard service in Weirton WV, warehouse
- Complete physical security inspections & safety audits.
- Support investigations into company losses and policy violations.
- Respond to and support emergency issues at the warehouse.
- Oversight of contract guards used in stores (scheduling & coordination)
- Serve as backup to assist with store emergency response including supervising guard coverage
- Support the Warehouse Operations Team on shrink control within that facility.
- All other loss prevention related activities as mutually agreed to from time to time
WHAT WE’RE LOOKING FOR
- Previous guard and supervisory experience
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving environment
DTiQ offers medical, dental, and vision benefits as well as paid time off and paid Holidays. DTiQ will ask to obtain a consumer report (background check report) on applicants for employment purposes. DTiQ conducts drug tests as a part of our pre-employment screening process.
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