We are always looking for highly motivated, talented individuals to join DTiQ’s dynamic team
CAREERS
JOIN OUR TEAM
If you’re interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. Though we’re nearly 20 years old, DTiQ maintains a dynamic start-up culture that rewards hard work and creativity. Work alongside other committed and welcoming professionals to collaborate on new ideas, achieve individual and team-oriented goals, and develop your skill set.
DTiQ is committed to creating a welcoming and diverse environment for all of our employees. We believe that diversity in the workplace fosters a culture of inclusivity and respect that encourages employees to share their amazing ideas. We actively recruit employees from different countries, backgrounds, genders, ages, ethnicities, sexual orientations and beliefs. We take pride in empowering our female employees and providing them with incredible opportunities to advance their careers.
DTiQ OFFERS GREAT BENEFITS
In addition to competitive compensation plans and rewards programs, we offer a variety of great benefits
Other Benefits
Employee Referral Programs
Travel Assistance
Bereavement Counseling
Identity Theft Recovery Services
Health Care
Medical, Dental, & Vision Coverage
Employee Assistance Program
Ergonomics Process
Life Insurance
Employee Basic Life, Accidental Death & Dismemberment Insurance
Financial Benefits
401(K) Plan
Long-Term Disability Insurance
Workers’ Compensation
Time Off
Paid Time Off
Paid Holidays
Paid Floaters
Compensation
Competitive Compensation Plans & Reward Program!
Employee Highlight
``Bite The Click`` - Hackathon Success!
The DTiQ Boot Camp team won the award distinction for the “Bite The Click” application that was created in 24 hours.
Job Openings
Framingham, MA
Description
The DTiQ, Technologies, Inc. Customer Onboarding Specialist is responsible for sales order processing, initial calls to confirm location information, and receipt of initial payment information in Sedona system. Must have good communication skills as this position interacts with customers and various departments within DTiQ. This role also includes managing order tasks and order requests. The Customer Onboarding Specialist will provide support for various Installation regions as needed. S/he will be responsible for assisting Installation management and associates with various administrative duties.
Primary Duties and Responsibilities
- Order processing: Enter sales orders accurately and efficiently
- Respond to and process all email order requests from other departments
- Ensure all orders are up to date with the latest customer update in our systems
- Respond to inquiries received throughout the day via email and phone from customers and associates timely and efficiently
- Organize and identify flow in our OBS process and communicate any issues to the direct supervisor
- Finalize Job closing with high accuracy
- Communicate to Sales and Project Managers if any issues arise on order details
- Create/Develop/Submit metric reporting with team and manager weekly/monthly
- Available for any Ad Hoc Order to Cash projects that may arise
Qualifications
- Bachelor’s Degree in related field
- Some accounting coursework or experience
- Proficient in Excel, Word, Outlook, MAS 200 (Sage 100) is preferable, and strong skills in FSM system
- Excellent customer service skills (written and verbal), must be confident when speaking with customers
- Ability to work under pressure and meet deadlines.
- Ability to handle multiple tasks.
- Detail-oriented
- Team-player a must, as well as an independent worker
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
The Customer Success Manager (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to your customers. Early customers are invaluable to our company and long-term goals and must be delighted, not just satisfied.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general Customer Success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
This job is perfect if you can…
- Ensure smooth handoffs from the sales to the installation phase, from Installation to onboarding, and from onboarding to customer success
- Contribute to the overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
- Cross-departmental communication and advocacy on behalf of the customer (between Services & Support)
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Work to identify and/or develop upsell opportunities
- Field Product Management – bringing intelligent product feedback and recommendations from customers back to the DTiQ Product team
- Program manage account escalations
- Leadership – developing and delivering world-class processes for Customer Success
Qualifications
- Prior experience in Customer Success, restaurant/retail operations or equivalent history of increasing customer satisfaction, adoption, and retention
- The ability to train customers on the use of the DTiQ platform and how to leverage our performance improvement solution. A true passion for customers and customer success
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
Requirements
- Bachelor’s degree or a minimum 5 years of relevant experience; or a combination of equivalent experience and education
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Location: Open; Boston metro area desired
DTiQ is the leading provider of advanced analytics and intelligent video for restaurants, retailers, and convenience stores. We have been shaping the way owners, operators and managers achieve success at their stores for 20+ years across 45,000+ locations. Through POS and video integration, video analytics, smart machine learning, and managed services we power more efficient operations that help reduce loss and increase profits for some of the top brands and franchises in their industries like Burger King, Devs Foods, Premier Kings, Vineyard Vines, and 7-Eleven.
The Manager, Tradeshows & Marketing Administration at DTiQ reports to the Director of Marketing. This is a new role within the marketing team, created to enhance marketing’s data and analytics capabilities while driving growth within the marketing department by leveraging and expanding our tech stack. This role is the driving force of flawless tradeshow planning & execution, clean and accurate customer data & reporting along with innovation of our use of the HubSpot platform. Working closely with the US Sales team, this role has the opportunity to support efforts that will generate leads, foster customer relationships, expand DTiQ Brand awareness, and improve efficiency and analysis of all marketing data and automation.
Ideally, you’re
Incredibly detail-oriented – you excel at managing details, executing flawlessly, meeting deadlines in the most efficient way possible, and anticipating and proactively resolving issues before they arise.
Business-oriented – curious about the needs of the business and discovering ways you can best meet them through tradeshow experiences, competitive positioning, segmenting data, and building reports that will derive insights.
Resourceful – comfortable and adept at independently utilizing resources and self-teaching as well as learning the rules and knowing when to push outside of the box.
You thrive when
- Compiling & Analyzing Data
- Managing Multi-Faceted Projects
- Building, Testing, and Monitoring Marketing Automations
- Planning, Communicating, and Executing Tradeshows & Events
- Coordinating Advertising & Media Relations
- Managing Databases of Contacts, Lists & Reports
Responsibilities
Reporting & Data Analysis – Refine and manage a library of HubSpot reports and dashboards. Suggest and build reports & dashboards that enable deep data analysis and marketing optimization based on business needs and marketing initiatives including ROI, conversion, and attribution by customer segment, key accounts, and campaigns.
Tradeshow & Event Management – Manage 20-60 tradeshows and events per year from selection to logistics & experience to post-mortem. Maintain a tradeshow calendar and communications to all involved, including reporting for leadership. Partner with Marketing Director, Sales Ops, and Sales to determine key conversion points along the tradeshow journey that will define effectiveness prior to closed opportunities and strategize how to measure and report.
HubSpot Administration – Understand and direct all aspects of HubSpot usage to its optimal capability. Create and execute a roadmap of progressive HubSpot feature usage for marketing and product team members advising on best courses of action. Stay up to date on new HubSpot features and custom objects, and how our team can best implement them. Build, execute and report on all marketing automation and workflows.
Data Management – Deeply understand our CRM & MAP integration, all CRM properties and customer architecture with the responsibility of best managing our customer segments and recommending how to leverage additional segmenting capabilities. Work cross-functionally with Sales Ops and Sales Admin to achieve clean and up to date data, ensuring data syncing is accurate for all records and fields.
Required Skills
- Strong time management & communication skills
- Ability to shift priorities as needed while delivering projects on time
- Ability to work cross-functionally, soliciting support from other departments
- Customer focus, for marketing’s internal customers and DTiQ’s customer
- Market research & data analysis
Qualifications
- College degree required
- 5+ years of HubSpot & Tradeshow Experience
- Advanced Level Excel & PowerPoint Skills
- Experience at a B2B/SaaS/Tech company
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
The Solutions Engineer will lead the pre-sales efforts in designing and building DTiQ Systems that exceed our customer’s expectations and provide high value in helping our customers better and customers are invaluable to our company and long-term goals and must be delighted, not just satisfied.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your industry expertise with customers in best practices discussions, whether those are specific to the use of our products or general engineering & design conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
This job is perfect if you can…
- Evaluates new & existing video systems, products, components, and applications by designing and conducting research programs; applying knowledge of video systems, installation methods, and materials.
- Confirms system’s and components’ capabilities by designing calculations and quotes within DTiQ systems
- Develops DTiQ solutions by studying customer requirements; researching and testing Video & POS (point of sale) methods and materials.
- Develops installation processes by designing and modifying equipment for building and assembling video components; soliciting observations from sales executives.
- Assures product quality by designing video calculations; working with support teams on finished products and system capabilities.
- Performs Demonstrations of DTiQ Hardware and Software to customers, both existing and potential
- Validates sales executive created quotes and designs using DTiQ Software
- Develops site drawings/renderings based on blueprints, photographs, and internet research
- Documents existing opportunities (large scale) for collective engineering with the team on large projects
- Works with Leadership to evaluate economics and profitability of opportunities using DTiQ Hardware and Software
- Provides engineering information by answering questions and requests.
- Maintains product and company reputation by complying with federal and state regulations.
- Keeps equipment operational by following DTiQ instructions and established procedures
- Maintains product database by participation with DTiQ programs; entering data.
- Completes projects by training and guiding technicians & customers
- Maintains professional and technical knowledge by reviewing professional publications; establishing professional networks; participating in professional exercises with leadership.
- Contributes to team effort by accomplishing related tasks as needed, including support for other departments within DTiQ
Qualifications
- Prior experience in Video System Design & Engineering or equivalent history of working with Technology Systems used in Retail, Food & Beverage and Quick Serve Restaurants
- Leadership skills
- A true passion for customers and customer success
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
Requirements
- Bachelor’s degree or a minimum 5 years of relevant experience; or a combination of equivalent experience and education
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
Gliwice, Poland
Brief Job Description
The Frontend Developer for the DTiQ will be responsible for designing and developing web applications that fulfill business/support requirements for our main web product and maintenance management system. You will be working alongside a team of other developers, Scrum Master, Product Owner and Architecture Lead to ensure consistent solutions.
Job Profile
- 40% – New features
- 40% – Maintenance / Bug fixing
- 15% – Document writing
- 5% – Meetings
Job Details
- Recruitment language: Polish
- Start ASAP
- Permanent contract
- Paid holiday for: B2B (+1)
- No part-time work
- Fully remote
- Fixed working hours
- No travel involved
Equipment Supplied
- Windows
- Computer Workstation
- 1 Monitor
Methodology
- Agile management: Agile
- Issue tracking tool: Jira
- Knowledge repository: Confluence
- Pair programming: Yes
- Version control system: GIT
- Build server: Jenkins
Perks in the office
- Free coffee
- Playroom
- Free snacks
- Modern office
- No dress code
Benefits
- Sport subscription
- Private healthcare
- Training budget
- Life & group insurance
- English lessons
- Flat structure
Must Have
- .NET
- SQL
- English
- Team Player
Nice to Have
- SingalR
- AWS
- WebRTC
- GStreamer
- video/ audio protocols and codecs
Your daily tasks on the job
- Build, develop and deploy services and applications
- Maintaining and enhancing existing solutions
Job Profile
- 40% – New features
- 40% – Maintenance / Bug fixing
- 5% – Document writing
- 15% – Meetings
Job Details
- Recruitment language: Polish
- Start ASAP
- Permanent contract
- Paid holiday for: B2B (+1)
- No part-time work
- Fully remote
- Fixed working hours
- No travel involved
Equipment Supplied
- Windows
- Computer Workstation
- 1 Monitor
Methodology
- Agile management: Agile
- Issue tracking tool: Jira
- Knowledge repository: Confluence, GitHub
- Version control system: GIT
Perks in the office
- Free coffee
- Canteen
- Bike parking
- Playroom
- Free beverages
- In-house trainings
- No dress code
Benefits
- Sport subscription
- Private healthcare
- Training budget
- Life insurance
- Flat structure
Must Have
- Python
- NoSQL
- Team Player
- English
Nice to Have
- .NET
- AWS
Brief job description
The Backend Developer for the DTiQ will be responsible for designing and developing software that fulfills business/support requirements for our product. Experience with NumPy, Pandas, Requests, Logging, Json/yaml, PyTest is essential. You will be working alongside a team of other developers, Scrum Master, Product Owner and Architecture Lead to ensure consistent solutions.
Job Profile
- 40% – New features
- 40% – Maintenance / Bug fixing
- 5% – Document writing
- 15% – Meetings
Job Details
- Recruitment language: Polish
- Start ASAP
- Permanent contract
- Paid holiday for: B2B (+1)
- No part-time work
- Fully remote
- Fixed working hours
- No travel involved
Equipment Supplied
- Windows
- Computer Workstation
- 1 Monitor
Methodology
- Agile management: Scrum, Agile
- Issue tracking tool: Jira
- Knowledge repository: Confluence, GitHub
- Code Reviews: GitHub
- Version control system: GIT
- Build Server: Jenkins
Perks in the office
- Free coffee
- Canteen
- Bike parking
- Playroom
- Free beverages
- In-house trainings
- No dress code
Benefits
- Sport subscription
- Private healthcare
- Training budget
- Life insurance
- Flat structure
Must Have
- Python
- Machine Learning
- OpenCV
- TensorFlow
- English
- Team Player
- Communication skills
- Proactivity
Nice to Have
- AWS
- sqi
- PhD in Science
Brief job description
We are looking for people with research flair strong experience within the artificial intelligence field to join our Data Science team in a variety of R&D projects. As a machine learning specialist, you will develop world-class innovative products based on artificial intelligence techniques in image analysis. Your responsibilities will include research, ideation, and implementation of algorithms as well as mentoring and guidance for team-mates.
Your daily tasks on the job
- Camera view analysis and technical requirements definition for business cases
- Preparation of dataset requirements and verification of the quality of datasets
- Training models for image classification, segmentation, and object detection
- Algorithm design and implementation for particular business cases
- Evaluation of the implemented algorithms and improvements
- Knowledge sharing with other team members and organization
Job Details
- Recruitment language: English & Polish
- Start ASAP
- Permanent contract
- Paid holiday for: B2B (+1)
- No part-time work
- Fully remote
- Fixed working hours
- No travel involved
- Mainly new features
Equipment Supplied
- Windows
- Computer Workstation
- 1 Monitor
Methodology
- Agile management: Scrum
- Issue tracking tool: Jira
- Knowledge repository: Confluence, GitHub, SharePoint
- Cloud infrastructure: AWS
- Application stack: Python
- Version control system: GIT
Perks in the office
- Free coffee
- Playroom
- Free beverages
- In-house training
- Modern office
- No dress code
Benefits
- Sport subscription
- Training budget
- Private healthcare
- Flat structure
- English Lessons
- Life insurance & group insurance
Las Vegas, Nevada
The Role
As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.
Job Duties:
- Assist customers over the phone with issues such as:
- Asset Protection
- Account Creation / Deletion.
- Password Resetting.
- Video Footage Retrieval.
- Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
- Mac / Apple Setup and Installation of Remote Software.
- Mobile Device Setup (iPhone and Android).
- Maintain low wait times while focusing on first call resolution.
- Answer questions customer may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
- Follow DTiQ’s policies and procedures outlined in our knowledge base.
- All other duties as assigned by management.
The Role
As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.
Job Duties:
- Assist customers over the phone with issues such as:
- Asset Protection
- Account Creation / Deletion.
- Password Resetting.
- Video Footage Retrieval.
- Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
- Mac / Apple Setup and Installation of Remote Software.
- Mobile Device Setup (iPhone and Android).
- Maintain low wait times while focusing on first call resolution.
- Answer questions customer may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
- Follow DTiQ’s policies and procedures outlined in our knowledge base.
- All other duties as assigned by management.
The Role
As a Loss Prevention Specialist, you will be the subject matter expert utilizing your previous experience to analyze our client’s operations and provide actionable feedback. You will be trained to efficiently analyze POS data to identify internal theft, review surveillance video and audio, and identify operational deficiencies. While working out of a centralized location, you will connect to our client’s locations remotely. No travel is needed.
Unlike Retail Loss Prevention, we work Monday through Friday with weekends and holidays off. The Loss Prevention Services Department operates two shifts, 6am to 3pm, and 10am to 7pm.
Starting pay is competitive with the opportunity to increase your pay after the 90-day probationary period. Additionally, monthly individual incentives of up to $400 are available. Must meet production goals and maintain department standards for quality.
Whether you are a seasoned Loss Prevention Professional or someone who is looking to start a career in Loss Prevention, DTT Loss Prevention Services offers a great opportunity to learn a skill that many Loss Prevention Professionals do not get the opportunity to experience.
Duties:
- Meet a daily goal while maintaining quality standards
- Must possess time management skills
- Prompt completion of work as assigned by supervisor
- Must maintain prompt and consistent attendance as scheduled
- Audit/review video, audio and POS data
- Report with video still pictures and descriptions of audited video
- Other duties as assigned
Skills/Qualifications:
- Experience in investigating internal theft is desired, but not required
- Accuracy, Integrity, and Attention to detail
- High school graduate
- Ability to communicate effectively, both orally and in writing. Must read, write, and speak
- English fluently
- Knowledge of Microsoft Office and Windows
- Ability to multitask
DTiQ’s integrated, pro-active systems provide restaurant owners/operators with actionable business intelligence data. To learn more about our company and the industry, please visit our website at http://www.dttusa.com .Want to fight one of the most prolific types of theft? Join DTiQ’s growing team of Loss Prevention Specialists and make a difference.
DTiQ offers medical, dental and vision benefits as well as paid time off and paid Holidays. DTiQ will ask to obtain a consumer report (background check report) on applicants for employment purposes. DTiQ conducts drug tests as a part of our pre-employment screening process.
The Project Manager plays a key role in driving the overall project management for our Implementation Teams. The ideal candidate has installation experience in industries such as security, access control, audiovisual, low voltage, or telecom.
KEY RESPONSIBILITIES…
- Inform customer and Account Executive of job next steps, roadblocks, and progress
- Coordinate project management activities, resources, equipment, and information
- Use and maintain comprehensive project documentation, plans, and reports
- Partner with clients to identify and define requirements, scope, and objectives
- Ensure project deadlines are met or exceeded.
- Effectively communicate with all project stakeholders, including but not limited to clients, sales, field technicians, etc.
- Ensure actual project costs are at or below the estimated cost.
- Use tools such as Sedona, OPT, Excel, and Smartsheet to drive results.
- Assess and mitigate project risks.
- Responsible for project procurement management, including approving purchase orders and paying contractors.
- Work with all stakeholders to eliminate any project blockers
- Create a project management calendar for fulling each goal and objective
- Review the technology and solution of each job before shipping.
- Make sure client’s needs are met as projects evolve
- Ensure standards and requirements are met by conducting quality assurance with the sales team
- Organizing, attending, and participating in stakeholder meetings
- Documenting and following up on important actions and decisions from meetings
- Provide administrative support as needed
- Answer all incoming calls and jobs providing concise, accurate, and complete resolutions and/or next steps
- Gather site requirements, review and recommend operational design as it pertains to the installation
- Listen to and understand the customer needs, using tools and resources to provide appropriate assistance, information, resolution and services
- Prioritize Jobs based on Service Levels & Job Priority
- Work jobs that have tasks associated with Implementations
- Identify and escalate priority issues to the appropriate resources for resolution
- Process all job requests accurately and within defined service level guidelines
- Configuration Review for remote access
- Process Labor Purchase Orders
- Perform Job Cost Analysis
- Work with on-field third party technicians to ensure Installation Quality
- Procure third party techs based on job needs
Qualifications
- Experience as an installation project manager in industries such as security, access control, audiovisual, low voltage, and telecom is a MUST
- Bachelor’s Degree in Computer Science, Business Administration, Project Management or a combination of equivalent experience and education
- 3+ years of experience as a project or program manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services.
- Experience with enterprise hospitality or retail customers
- With a strong Project Management background, PM certification is highly desirable
- Track record of developing work plans, schedules, project estimates, resource plans, and status reports
- Conduct risk analysis and monitoring the progress of plans against project milestones and budgets
- Extensive knowledge of providing technical and analytical guidance to the project team and ensuring quality standards and review of project deliverables
- An organized, team-first player
- A positive attitude and collaborative mindset
- Outstanding communication (written and verbal) and presentation skills
- A healthy interest in driving efficiency
Level
Entry
Job Location
Las Vegas, NV – Las Vegas, NV
Position Type
Full Time
Education Level
High School
Job Category
Customer Service
Job Description
DTiQ, largest nationwide provider of surveillance and video-based loss prevention services for the restaurant space! We are looking for individuals looking to start their Information Technology careers, specifically those who have work experience in the restaurant or hospitality industry.
As an entry-level Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings, and standard procedures. This is a full-time (40 hours per week) job that offers a full compensation package including medical and dental plans, vacation accrual, and 401k participation.
Typical Duties and Responsibilities Include:
- Assist customers over the phone with issues such as account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
- Maintain low wait times while focusing on first call resolution.
- Answer questions customers may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
Other Locations
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
We are searching for a high-energy Account Executive (AE) who can recognize opportunities and turn leads into long-last partnerships. With their extensive product knowledge and understanding of industry trends, the Account Executive, will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. Account Executives may also assist in developing sales strategies and establishing quotas. You should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills.
Successful Account Executives will be skilled communicators and presenters who can find the best fit between client and product. The ideal candidate will be organized, passionate about client relations, and focused on enhancing the buyer experience.
Qualifications
- Generate new business by identifying and properly qualifying new business opportunities via presale preparation, prospecting, cold calling and company generated leads
- Negotiate and close open opportunities
- Further, develop current client base through a consultative sales approach
- Provide accurate forecasts and pipelines throughout the monthly sales cycle
- Continual tracking and updating of prospect targets, sales opportunities, and sales proposal stages via SFDC
- Coordinate your sales effort with team members and other departments
- Fully responsible for meeting and exceeding monthly and annual sales quotas
- Provide support for clients by learning about and satisfying their needs
- Follow up with prospects several times throughout the sales cycle to ensure needs are being met
- Stay current on company offerings and industry trends
- Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
- Present and demonstrate the value of products and services to prospective buyers
- Handle complaints and negotiations
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
What we are looking for
- Previous proven sales success in meeting and exceeding assigned monthly and annual sales goals
- 2 years of operations and management experience in the food and hospitality industry a plus
- Consultative solutions sales experience with 90+ day B2B sales cycles
- A strong display of commercial business acumen and proven success in a remote account management/sales role
- Ability to sell ROI/value solutions via a relationship-building approach with clients, this is not a transactional sales position
- Provide live demos of our 360IQ technology platform online and/or in-person
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
Requirements
- 4 to 5 years of outside B2B selling experience preferably with a background in Quick Serve Restaurants, Casual Dining, C-Stores, Retail, POS, SaaS, Cloud and IT related fields
- A higher education degree is preferred, but not required
- Effective time management skills
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Location: Open; Boston metro preferred but will also consider other major North East cities as viable alternate home bases.
Description
The Business Development Manager will develop and acquire new enterprise clients and increase revenue through thorough understanding of prospective client business needs. Manges distinct existing client base and ensures clients are migrating to the latest technology as well as selling across the full portfolio of DTiQ service offerings.
Duties & Responsibilities:
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logistics
• Manages existing sales pipeline and developing new business opportunities
• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
• Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
• Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics
• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
• Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals
• Maintain and share professional knowledge through education, networking, events, and presentations
• Identify, develop and maintain relations with existing clients to drive billed revenue for attaining set revenue targets.
• Conducts client or brand business reviews
Skills and Qualifications
• Bachelor’s degree in business or management
• Successful track record in B2B sales and negotiation
• Excellent verbal and written communication skills
• Working experience with sales techniques
• Proficiency with data analysis, forecasting, and budgeting
• Proven ability to plan and manage resources
• Preferred Qualifications
• Experience with CRM software (i.e., Salesforce)
• Ability to deliver presentations
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
DTiQ is expanding its web development opportunities and is seeking a Junior Front-End Developer.
The Role
The Junior Front-End Developer is responsible for designing dynamic web applications for DTiQ’s internal and customer-facing applications. The ideal candidate is:
- Able to easily translate business requirements into functional and appealing interactive applications.
- Work on internal and customer-facing web applications written primarily in JavaScript, HTML & CSS.
- Modify and enhance existing applications as well as construction, testing, and deployment of new applications.
Typical Duties and Responsibilities Include
- Review project scope and ask questions before starting development.
- Work through business logic problems and be prepared to offer solutions.
- Meaningful collaboration in a team environment
- Modify existing code to correct errors and improve performance.
- Analyze information to determine, recommend, and plan the installation of a new system or modification of an existing system.
- Consult with DevOps and Engineering staff to evaluate the interface between hardware and software, and develop specifications and performance requirements.
Qualifications
- 1-3 Years in a front-end development role
- Knowledge of UI/UX Design
- Knowledge of HTML5, CSS, JavaScript, jQuery, Ajax
- Knowledge of Restful API
- Knowledge of JSON, XML formats
- Knowledge of Git and Version Control
Requirements
- Knowledge of Vue, React, Angular
- Knowledge of Bootstrap, Tailwind, Vuetify
- Knowledge of Node, Python, Go
- Knowledge of Postman, Insomnia
- Knowledge of Jira, Confluence
- Knowledge of SaaS providers, Salesforce, and Zendesk.
- AWS experience is a plus
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
The Senior IT Project Manager plans organizes and implements a company’s technical projects. The main duties include coordinating production releases and rollouts, delegating tasks to the necessary employees and presenting on projects’ progress and results.
The Senior IT Project Manager is responsible for overseeing all aspects of any project in DTiQ’s IT department (which may overlap with other department projects especially within R&D). This role includes managing a team of employees to ensure projects are completed on time and within their specified budgets.
Responsibilities
- Setting project goals and coming up with plans to meet those goals
- Maintaining project timeframes, budgeting estimates and status reports
- Managing resources for projects based on available capacity and bandwidth
- Coordinating project team members and developing schedules and individual responsibilities
- Implementing IT strategies that deliver projects on schedule and within budget
- Using project management tools to track project performance and schedule adherence
- Conducting risk assessments for projects
- Organizing meetings to discuss project goals and progress
- Gather requirements and fully document project specifications for final sign-off by all stakeholders
Qualifications
- Agile Project Management Preferred
- Scrum Master experience, certification (CSM) or (PMI-ACP) is a plus
- Familiarity with JIRA, Confluence, SharePoint, & Microsoft Teams (or similarly Slack)
- In-depth knowledge of software development and adoption
- Self-motivated and well-organized; able to prioritize tasks and work well under pressure
- Able to work with a wide group of stakeholders in a positive and collaborative manner
- Ability to travel on occasion
- Open style of communication to foster the efficient flow of ideas and build consensus across the project
- Cross-disciplinary understanding of product management, software development, and quality assurance
- Flexible and adaptable to tools and ways of working
- Demonstrated skills in leadership, negotiation, conflict management, collaboration, organizational and critical thinking
- Capable of communicating with a wide audience of individuals
- Growth mindset, adaptable and open to change, interested in improving over time
- Positive attitude
- Capable of influence in a matrix structure where authority may lie elsewhere in the organization
Requirements
- Bachelor’s degree or a minimum 5 years of relevant experience; or a combination of equivalent experience and education
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
THE COMPANY
LP Innovations by DTiQ
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
LP Innovations is the preeminent provider of loss prevention solutions that help our customers dramatically reduce expenses, improve shrink and increase profitability.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ works with some of the most prominent brands in the United States, such as Adidas, Burger King, Hard Rock Café, Vineyard Vines, Puma, and Yankee Candle to name a few.
If you are interested in loss prevention and hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
Qualifications
- Identify operational deficiencies while conducting audits and providing suggestions to client staff regarding resolution/improvement
- Conduct Store Security Visits and Visibility Visits at client locations.
- Assist the Investigator with facilitating loss awareness meetings
- Work closely with the Investigator to assist in the investigation of losses within client locations. Reviewing exception-based reports and following paperwork trails is a critical part of the Regional Loss Prevention Auditor’s position
- Prepare paperwork to accurately document audit results
- Complete all paperwork in a timely and efficient manner
- Play a very important role in fostering and maintaining a positive business relationship with all clients by communicating operational concerns discovered during the audit and taking proactive measures to resolve store level operational issues
WHAT WE’RE LOOKING FOR
- Ability to travel 60-70%
- Position includes a Company vehicle
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- An ultimate team player and treat everyone with respect
REQUIREMENTS
- 1 to 3 years of Retail experience or Loss Prevention related experience.
- BA or BS Degree preferred.
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Regional Loss Prevention Auditor (RLPA) is responsible for conducting operational audits and facilitating training meetings. The RLPA position is considered entry level into Loss Prevention for DTiQ Technologies, Inc.
Operational audits are conducted for the majority of DTiQ’s clients. The audit examines basic operational controls and customer service related issues. The time to complete each audit varies by client, but usually averages between two and four hours. The RLPA can expect to conduct approximately 40 audits per month.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general Customer Success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
Qualifications
- Identify operational deficiencies while conducting audits and providing suggestions to client staff regarding resolution/improvement
- Conduct Store Security Visits and Visibility Visits at client locations.
- Assist the Investigator; either a Regional Loss Prevention Manager (RLPM) or Market Loss Prevention Manager (MLPM) with facilitating loss awareness meetings
- Work closely with the Investigator to assist in the investigation of losses within client locations. Reviewing exception based reports and following paperwork trails will be a critical part of the RLPA’s position
- Prepare paperwork to accurately document audit results
- Complete all paperwork in a timely and efficient manner
- Play a very important role in fostering and maintaining a positive business relationship with all clients by communicating operational concerns discovered during the audit and taking proactive measures to resolve store level operational issues
WHAT WE’RE LOOKING FOR
- Ability to travel 60-70%
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- 1 to 3 years of Retail experience or Loss Prevention related experience.
- BA or BS Degree preferred.
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Regional Loss Prevention Auditor (RLPA) is responsible for conducting operational audits and facilitating training meetings. The RLPA position is considered entry-level into Loss Prevention for DTiQ Technologies, Inc.
Operational audits are conducted for the majority of DTiQ’s clients. The audit examines basic operational controls and customer service-related issues. The time to complete each audit varies by client, but usually averages between two and four hours. The RLPA can expect to conduct approximately 40 audits per month.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general Customer Success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
Qualifications
- Identify operational deficiencies while conducting audits and providing suggestions to client staff regarding resolution/improvement
- Conduct Store Security Visits and Visibility Visits at client locations.
- Assist the Investigator; either a Regional Loss Prevention Manager (RLPM) or Market Loss Prevention Manager (MLPM) with facilitating loss awareness meetings
- Work closely with the Investigator to assist in the investigation of losses within client locations. Reviewing exception-based reports and following paperwork trails will be a critical part of the RLPA’s position
- Prepare paperwork to accurately document audit results
- Complete all paperwork in a timely and efficient manner
- Play a very important role in fostering and maintaining a positive business relationship with all clients by communicating operational concerns discovered during the audit and taking proactive measures to resolve store-level operational issues
WHAT WE’RE LOOKING FOR
- Ability to travel 60-70%
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- 1 to 3 years of Retail experience or Loss Prevention related experience.
- BA or BS Degree preferred.
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
Description
DTiQ Technologies, Inc. is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, rue21, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
Security Supervisor: Primary responsibilities are supervision of contract guard service in Weirton WV, warehouse
- Complete physical security inspections & safety audits.
- Support investigations into company losses and policy violations.
- Respond to and support emergency issues at the warehouse.
- Oversight of contract guards used in stores (scheduling & coordination)
- Serve as backup to assist with store emergency response including supervising guard coverage
- Support the Warehouse Operations Team on shrink control within that facility.
- All other loss prevention related activities as mutually agreed to from time to time
WHAT WE’RE LOOKING FOR
- Previous guard and supervisory experience
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving environment
DTiQ offers medical, dental, and vision benefits as well as paid time off and paid Holidays. DTiQ will ask to obtain a consumer report (background check report) on applicants for employment purposes. DTiQ conducts drug tests as a part of our pre-employment screening process.
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