About the project:

Our call center based in Gliwice and Las Vegas provides our customers with 24/7/365 Support to ensure they receive the best possible results using our products. Your role as a Call Centre Supervisor will be to work directly with Management in continuously developing and improving our efficiency and building great relations between our US and PL based teams.

Your duties and responsibilities:

• Supervising and developing team members to provide the best customer experience.
• Working with management
• implementing changes regarding procedures
• Scheduling for the teams
• Providing weekly and monthly reports and metrics
• Handling escalations from customers

Our expectations:

• Excellent English Skills
• Experience in supervising a call centre team
• Excellent MS Excel skills
• Excellent communication skills
• the ability to work effectively in a team environment

Nice to know:

• Teamviewer, LogMeIn, VNC, CCTV, CompTIA A+, Network +, Security +, CCNA, MCTS / MCSA

We offer:

• A service contract, employment contract, B2B contract
• to be part of an expanding team
• The possibility of professional development
• Stable working environment – we focus on long-term cooperation
• English and Spanish lessons
• Private medical care LUXMED, live Insurance, Multisport
• Tuesday and Thursday FIT toppings and probably the best coffee in town.

Job Description:

The Full Stack Web Developer for the DTiQ will be responsible for designing and developing web applications that fulfill business/support requirements for our main web product and maintenance management system. You will be working alongside a team of other developers/PMs and Architecture Lead to ensure consistent solutions. Additional duties will include but are not limited to:

• Researching, developing and testing new emerging web technologies for future web applications.
• Communicating effectively with team members.
• Effectively participate in solution architecture creation process.

Main Responsibilities:

• Develop front/back end website architecture.
• Ensure responsiveness of applications.
• Responsible for functionality documentation.
• Ability to work on multiple projects as needed.
• Ability to write modular and maintainable code.
• Monitor overall code quality/build failures.
• Ability to identify potential performance bottlenecks.
• Participate in daily stand-ups.
• Work closely with Project Managers and other staff members to collect requirements, estimate work, and ensure that projects are delivered according to schedule.

Required Skills:

• Degree in computer science or related field.
• Over 3 years of commercial experience as full stack developer.
• Good knowledge of .NET and .NET Core.
• Familiar with MS SQL databases.
• Knowledge of Frontend technologies HTML, CSS, JavaScript, TypeScript.
• Familiar with frameworks such as Angular JS/Angular 2+, especially Angular 7/8.
• Familiar with Agile Methodology and tools such as Jira/Confluence/Git.
• Strong organizational, verbal communication and problem solving skills.
• Good command of spoken and written English.

Nice to have:

• Familiar with AWS Cloud Services.
• Experience in Node.JS and Vue.JS.

We offer:

• Employment Contract , B2B
• Full time position, work in Gliwice office/ remote work
• The possibility of professional development
• Stable working environment – we focus on long-term cooperation
• English lessons
• Spanish lessons
• Private medical care Luxmed
• Live Insurance AVIVA
• Mutlisport
• Most importantly to be part of an expanding team

We are looking for people with research flair and above average analytical skills to work on a research and development project. As a machine learning specialist, you will create innovative products based on artificial intelligence technologies in image and transaction data analysis on a global scale.

Requirements:

• Higher IT / mathematics education
• Documented scientific achievements in the field of artificial intelligence are welcome
• Experience in commercial projects using machine learning techniques and relational databases
• Practical knowledge of Python / C #, C ++ at an advanced level
• Solid mathematical foundations in algebra, analysis and statistics
• Work experience with project management tools (Jira, Confluence, GIT)
• English language skills at a level that allows reading and understanding technical documentation and scientific documents

Responsibilities:

• Preparation of data sets, data conversion and extraction of features
• Detection of transaction irregularities based on supervised and unattended learning techniques
• analyzing scenes, preparing of a set of views, training segmentation models of key areas, creating an algorithm for automatic zone marking, evaluation
• Research on convolutional networks and their modification in terms of performance (speed and accuracy)
• Research on reidentification algorithms, training and evaluation of developed reidentification models

We offer:

• Employment contract
• Full-time, work in an office in Gliwice
• Opportunity for professional development
• Stable work environment – we focus on long-term cooperation
• English and Spanish language course
• Luxmed private medical care
• AVIVA life insurance
• Mutlisport

Join Our Team

If you’re interested in technology, loss prevention, or hospitality, advance your career at DTiQ. We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. Though we’re nearly 20 years old, DTiQ maintains a dynamic start-up culture that rewards hard work and creativity. Work alongside other committed and welcoming professionals to collaborate on new ideas, achieve individual and team-oriented goals, and develop your skillset.

DTiQ is committed to creating a welcoming and diverse environment for all of our employees. We believe that diversity in the workplace fosters a culture of inclusivity and respect that encourages employees to share their amazing ideas. We actively recruit employees from different countries, backgrounds, genders, ages, ethnicities, sexual orientations, and beliefs. We take pride in empowering our female employees and providing them with incredible opportunities to advance their careers.

Responsibilities:

• Build, develop and deploy image processing, video services and applications
• Contribute to product innovation and development process
• Maintaining and enhancing existing video solutions

Required Skillset

• Experience in Windows, especially regarding the networking and media (audio/video) stacks
• Experience with video/audio codecs, video/audio file containers, or streaming protocols
• Experience/familiarity with most, if not all, of the following:
  • WebRTC
  • GStreamer
  • FFMpeg
  • DirectX/DirectShow/DirectDraw
  • Amazon Web Services Infrastructure
  • Kinesis Video Streams

Software development proficiency in

• C, C++
• .NET – C#, C++/CLR
• MS-SQL
• Experience in working with GIT, Jira, Jenkins
• Good command of English
• Master of Science degree in Computer Science, Computer Engineering or equivalent combination of education and experience

We offer:

• Employment Contract, B2B
• The possibility of professional development
• Stable working environment – we focus on long-term cooperation
• English lessons
• Private medical care, live Insurance, Multisport
• Most importantly to be part of an expanding team

The Scrum Master will oversee multiple, small and mid-size enterprise projects developed by the team of software developers and QA testers and will be responsible for collaborating with other IT leaders to understand work orders and priorities and assign developers as needed. Scrum Master will work closely with the Product Owner.

Responsibilities:

• Implementation of solutions increasing work efficiency and the quality of created products.
• Help define project scope, goals, and deliverables.
• Define tasks and required resources.
• Caring for the continuous improvement of Scrum standards in the team
• Report on project performance to the POs and stakeholders.
• Support team through all stages of software development from architecture through final delivery.
• Collaborate with POs and stakeholders to ensure their involvement
• Product Owner support in Product Backlog management practices
• Helping teams in Inspection and Adaptation of manufacturing processes

Experience & Skills:

• Minimum Bachelor Degree in Computer Science, Economy, IT Management, or equivalent experience.
• At least 3 years of experience and proven track record of managing commercial projects with local or remote software development teams, successfully.
• Professional and proven by certification knowledge of the SCRUM framework (Agile).
• Ability to drive scoping and estimation engagements.
• Demonstrate leadership within the team build good relationships with them.
• Strong written and oral communication skills (Polish and English).
• Robust analytical skills, ability to understand the technical scope of managed projects.
• Most desired traits: cautiously optimistic, detail orientated, ordered, tenacious, decisive, communicative, responsible

List of benefits

• B2B or Employment contract
• Elastic\adjustable work hours
• Interesting, responsible, and challenging job in an international, rapidly growing organization
• Opportunity for personal development and gain knowledge of modern technologies – personal budget for certificates and trainings
• Stabilization – we count on long-term cooperation
• Luxmed health program \Aviva  Insurance \ Multisport program participation

The Role

As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.

Job Duties:

• Assist customers over the phone with issues such as:
• Asset Protection
• Account Creation / Deletion.
• Password Resetting.
• Video Footage Retrieval.
• Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
• Mac / Apple Setup and Installation of Remote Software.
• Mobile Device Setup (iPhone and Android).
• Maintain low wait times while focusing on first call resolution.
• Answer questions customer may have about our system and services.
• Ensure electronic records are created and updated for all customer communications.
• Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
• Assist in the building of a World-Class Support Team through contribution and collaboration.
• Follow DTiQ’s policies and procedures outlined in our knowledge base.
• All other duties as assigned by management.

The Role

As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.

Job Duties:

• Assist customers over the phone with issues such as:
• Asset Protection
• Account Creation / Deletion.
• Password Resetting.
• Video Footage Retrieval.
• Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
• Mac / Apple Setup and Installation of Remote Software.
• Mobile Device Setup (iPhone and Android).
• Maintain low wait times while focusing on first call resolution.
• Answer questions customer may have about our system and services.
• Ensure electronic records are created and updated for all customer communications.
• Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
• Assist in the building of a World-Class Support Team through contribution and collaboration.
• Follow DTiQ’s policies and procedures outlined in our knowledge base.
• All other duties as assigned by management.

The Role

As a Loss Prevention Specialist, you will be the subject matter expert utilizing your previous experience to analyze our client’s operations and provide actionable feedback. You will be trained to efficiently analyze POS data to identify internal theft, review surveillance video and audio, and identify operational deficiencies. While working out of a centralized location, you will connect to our client’s locations remotely. No travel is needed.

Unlike Retail Loss Prevention, we work Monday through Friday with weekends and holidays off. The Loss Prevention Services Department operates two shifts, 6am to 3pm, and 10am to 7pm.

Starting pay is competitive with the opportunity to increase your pay after the 90-day probationary period. Additionally, monthly individual incentives of up to $400 are available. Must meet production goals and maintain department standards for quality.

Whether you are a seasoned Loss Prevention Professional or someone who is looking to start a career in Loss Prevention, DTT Loss Prevention Services offers a great opportunity to learn a skill that many Loss Prevention Professionals do not get the opportunity to experience.

Duties:

• Meet a daily goal while maintaining quality standards
• Must possess time management skills
• Prompt completion of work as assigned by supervisor
• Must maintain prompt and consistent attendance as scheduled
• Audit/review video, audio and POS data
• Report with video still pictures and descriptions of audited video
• Other duties as assigned

Skills/Qualifications:

• Experience in investigating internal theft is desired, but not required
• Accuracy, Integrity, and Attention to detail
• High school graduate
• Ability to communicate effectively, both orally and in writing. Must read, write, and speak
• English fluently
• Knowledge of Microsoft Office and Windows
• Ability to multitask

DTiQ’s integrated, pro-active systems provide restaurant owners/operators with actionable business intelligence data. To learn more about our company and the industry, please visit our website at http://www.dttusa.com .Want to fight one of the most prolific types of theft? Join DTiQ’s growing team of Loss Prevention Specialists and make a difference.

DTiQ offers medical, dental and vision benefits as well as paid time off and paid Holidays. DTiQ will ask to obtain a consumer report (background check report) on applicants for employment purposes. DTiQ conducts drug tests as a part of our pre-employment screening process.