We are always looking for highly motivated, talented individuals to join DTiQ’s dynamic team
CAREERS
JOIN OUR TEAM
If you’re interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. Though we’re nearly 20 years old, DTiQ maintains a dynamic start-up culture that rewards hard work and creativity. Work alongside other committed and welcoming professionals to collaborate on new ideas, achieve individual and team-oriented goals, and develop your skill set.
DTiQ is committed to creating a welcoming and diverse environment for all of our employees. We believe that diversity in the workplace fosters a culture of inclusivity and respect that encourages employees to share their amazing ideas. We actively recruit employees from different countries, backgrounds, genders, ages, ethnicities, sexual orientations and beliefs. We take pride in empowering our female employees and providing them with incredible opportunities to advance their careers.
DTiQ OFFERS GREAT BENEFITS
In addition to competitive compensation plans and rewards programs, we offer a variety of great benefits
Other Benefits
Employee Referral Programs
Travel Assistance
Bereavement Counseling
Identity Theft Recovery Services
Health Care
Medical, Dental, & Vision Coverage
Employee Assistance Program
Ergonomics Process
Life Insurance
Employee Basic Life, Accidental Death & Dismemberment Insurance
Financial Benefits
401(K) Plan
Long-Term Disability Insurance
Workers’ Compensation
Time Off
Paid Time Off
Paid Holidays
Paid Floaters
Compensation
Competitive Compensation Plans & Reward Program!
Employee Highlight
``Bite The Click`` - Hackathon Success!
The DTiQ Boot Camp team won the award distinction for the “Bite The Click” application that was created in 24 hours.
Job Openings
Framingham, Massachusetts
Description
DTiQ is seeking a Full-time Accounts Receivable Collection Specialist that has 5+ years of AR/Collections/Credit experience. This role will report to the Accounts Receivable Manager.
- The ideal candidate will be responsible for handling the collection of customer accounts while ensuring accounts are maintained within acceptable company guidelines.
- Monitor and collect past due accounts which will include phone calls and emails research.
- Provide recommendations to Accounts Receivable Manager regarding credit risk and execute credit holds on customer accounts.
- Escalate and resolve account and billing discrepancies that may arise and collaborate with the sales team, customer service, and our customers to resolve payment issues.
- Maintain supporting documentation for all disputed invoices
- Manage customer payment methods such as checks, credit cards, and ACH
- Address and resolve account credit balances and overpayments
- Maintain collections notes in Excel AR reports and in ERP system.
- Process and apply cash receipts and process credit card transactions for customer invoices.
- Help achieve regional DSO (day sales outstanding) goals.
- Other duties as assigned.
Qualifications
- Ability to work well both independently and in a team environment
- Strong problem-solving skills.
- Ability to adapt to a fast-paced environment.
- Strong attention to detail, goal-oriented, commitment to excellent customer service.
- Excellent written and verbal communication abilities.
- Ability to prioritize and manage multiple responsibilities.
- Ability to collaborated with internal and external support teams such as account managers and sales to ensure timely resolution of disputes.
- Excel experience a must.
Description
The Customer Onboarding Specialist is responsible for sales order processing, initial calls to confirm location information, and receipt of initial payment information in Sedona system. Must have good communication skills as this position interacts with customers and various departments within DTiQ. This role also includes managing order tasks and order requests. The Customer Onboarding Specialist will provide support for various Installation regions as needed. S/he will be responsible for assisting Installation management and associates with various administrative duties.
Duties
- Order processing: Enter sales orders accurately and efficiently
- Respond to and process all email order requests from other departments
- Ensure all orders are up to date with the latest customer update in our systems
- Respond to inquiries received throughout the day via email and phone from customers and associates timely and efficiently
- Organize and identify a flow in our OBS process and communicate any issues to the direct supervisor
- Finalize Job closing with high accuracy
- Communicate to Sales and Project Managers if any issues arise on order details
- Create/Develop/Submit metric reporting with team and manager weekly/monthly
- Available for any Ad Hoc Order to Cash projects that may arise.
Qualifications
- High School Diploma or equivalent
- Some accounting coursework or experience
- Proficient in Excel, Word, Outlook, Salesforce, and strong skills in FSM system
- Excellent customer service skills (written and verbal), must be confident when speaking with customers
- Ability to work under pressure and meet deadlines.
- Ability to handle multiple tasks.
- Detail-oriented
- Team-player a must, as well as an independent worker.
Gliwice, Poland
Job Description:
The Full Stack Web Developer for the DTiQ will be responsible for designing and developing web applications that fulfill business/support requirements for our main web product and maintenance management system. You will be working alongside a team of other developers/PMs and Architecture Lead to ensure consistent solutions. Additional duties will include but are not limited to:
- Researching, developing and testing new emerging web technologies for future web applications.
- Communicating effectively with team members.
- Effectively participate in solution architecture creation process.
Main Responsibilities:
- Develop front/back end website architecture.
- Ensure responsiveness of applications.
- Responsible for functionality documentation.
- Ability to work on multiple projects as needed.
- Ability to write modular and maintainable code.
- Monitor overall code quality/build failures.
- Ability to identify potential performance bottlenecks.
- Participate in daily stand-ups.
- Work closely with Project Managers and other staff members to collect requirements, estimate work, and ensure that projects are delivered according to schedule.
Required Skills:
- Degree in computer science or related field.
- Over 3 years of commercial experience as full stack developer.
- Good knowledge of .NET and .NET Core.
- Familiar with MS SQL databases.
- Knowledge of Frontend technologies HTML, CSS, JavaScript, TypeScript.
- Familiar with frameworks such as Angular JS/Angular 2+, especially Angular 7/8.
- Familiar with Agile Methodology and tools such as Jira/Confluence/Git.
- Strong organizational, verbal communication and problem solving skills.
- Good command of spoken and written English.
Nice to have:
- Familiar with AWS Cloud Services.
- Experience in Node.JS and Vue.JS.
We offer:
- Employment Contract , B2B
- Full time position, work in Gliwice office/ remote work
- The possibility of professional development
- Stable working environment – we focus on long-term cooperation
- English lessons
- Spanish lessons
- Private medical care Luxmed
- Live Insurance AVIVA
- Mutlisport
- Most importantly to be part of an expanding team
Join Our Team
If you’re interested in technology, loss prevention, or hospitality, advance your career at DTiQ. We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. Though we’re nearly 20 years old, DTiQ maintains a dynamic start-up culture that rewards hard work and creativity. Work alongside other committed and welcoming professionals to collaborate on new ideas, achieve individual and team-oriented goals, and develop your skillset.
DTiQ is committed to creating a welcoming and diverse environment for all of our employees. We believe that diversity in the workplace fosters a culture of inclusivity and respect that encourages employees to share their amazing ideas. We actively recruit employees from different countries, backgrounds, genders, ages, ethnicities, sexual orientations, and beliefs. We take pride in empowering our female employees and providing them with incredible opportunities to advance their careers.
Responsibilities:
- Build, develop and deploy image processing, video services and applications
- Contribute to product innovation and development process
- Maintaining and enhancing existing video solutions
Required Skillset
- Experience in Windows, especially regarding the networking and media (audio/video) stacks
- Experience with video/audio codecs, video/audio file containers, or streaming protocols
- Experience/familiarity with most, if not all, of the following:
- WebRTC
- GStreamer
- FFMpeg
- DirectX/DirectShow/DirectDraw
- Amazon Web Services Infrastructure
- Kinesis Video Streams
Software development proficiency in
- C, C++
- .NET – C#, C++/CLR
- MS-SQL
- Experience in working with GIT, Jira, Jenkins
- Good command of English
- Master of Science degree in Computer Science, Computer Engineering or equivalent combination of education and experience
We offer:
- Employment Contract, B2B
- The possibility of professional development
- Stable working environment – we focus on long-term cooperation
- English lessons
- Private medical care, live Insurance, Multisport
- Most importantly to be part of an expanding team
The Scrum Master will oversee multiple, small and mid-size enterprise projects developed by the team of software developers and QA testers and will be responsible for collaborating with other IT leaders to understand work orders and priorities and assign developers as needed. Scrum Master will work closely with the Product Owner.
Responsibilities:
- Implementation of solutions increasing work efficiency and the quality of created products.
- Help define project scope, goals, and deliverables.
- Define tasks and required resources.
- Caring for the continuous improvement of Scrum standards in the team
- Report on project performance to the POs and stakeholders.
- Support team through all stages of software development from architecture through final delivery.
- Collaborate with POs and stakeholders to ensure their involvement
- Product Owner support in Product Backlog management practices
- Helping teams in Inspection and Adaptation of manufacturing processes
Experience & Skills:
- Minimum Bachelor Degree in Computer Science, Economy, IT Management, or equivalent experience.
- At least 3 years of experience and proven track record of managing commercial projects with local or remote software development teams, successfully.
- Professional and proven by certification knowledge of the SCRUM framework (Agile).
- Ability to drive scoping and estimation engagements.
- Demonstrate leadership within the team build good relationships with them.
- Strong written and oral communication skills (Polish and English).
- Robust analytical skills, ability to understand the technical scope of managed projects.
- Most desired traits: cautiously optimistic, detail orientated, ordered, tenacious, decisive, communicative, responsible
List of benefits
- B2B or Employment contract
- Elastic\adjustable work hours
- Interesting, responsible, and challenging job in an international, rapidly growing organization
- Opportunity for personal development and gain knowledge of modern technologies – personal budget for certificates and trainings
- Stabilization – we count on long-term cooperation
- Luxmed health program \Aviva  Insurance \ Multisport program participation
Product Manager working to advance DTiQ’s core product offering – 360iQ – a remote operations management tool and intelligent video surveillance system backed by AI – by managing day-to-day product needs like features requests, problem (bugs) solutions, UI/UX modifications, integrations, and contact with stakeholders and clients. The Product Manager will report to the Director of Product Management.
Responsibilities/Duties/ Essential Functions:
- Take ownership of the digital product development process, from concept to implementation
- Use your analytical skills to study user data to make data-driven new feature proposals
- Assess the impact of all work items, such as new features, improvements, and bugs
- Prioritize user stories and tasks in an effective product backlog
- Deliver diagrams, wireframes or other materials required for feature descriptions
- Research industry trends to understand competitor stance and to uncover new opportunities
- Represent the customer (be a proxy) within the development process
- Support the development team with any questions they may have
- Collaborate with other Product Managers to resolve dependencies between requirement areas and products
Experience & Skills:
- Experience as a Product Manager & proven track record of delivering software products
- Ability to decompose a high-level concept into business requirements, product backlog & user stories
- Experience and feel for product prototyping, ability to work efficiently with UX & graphic designers
- Experience in working directly with development teams in an agile environment
- Great analytical skills; data-driven mindset
- Good knowledge of Jira or similar tools will be a plus
- Quick learning skills to master the business environment
- Great command of English (written and spoken C1).
- Strong E.Q. with the ability to clearly communicate and influence cross-functional teams
Nice to Have
- Experience and/or interest in AI, ML & Deep Learning solutions
- Experience in B2B & working with data products
- Product Manager certificate
We Offer
- Full remote position
- Opportunity to work with industry-leading solutions
- Growth opportunities (training budget)
- Employment Contract, B2B
- The possibility of professional development
- Stable working environment – we focus on long-term cooperation
- English lessons
- Private medical care Luxmed
- Life Insurance AVIVA
- Multisport
- Most importantly to be part of an expanding team
Las Vegas, Nevada
The Role
As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.
Job Duties:
- Assist customers over the phone with issues such as:
- Asset Protection
- Account Creation / Deletion.
- Password Resetting.
- Video Footage Retrieval.
- Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
- Mac / Apple Setup and Installation of Remote Software.
- Mobile Device Setup (iPhone and Android).
- Maintain low wait times while focusing on first call resolution.
- Answer questions customer may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
- Follow DTiQ’s policies and procedures outlined in our knowledge base.
- All other duties as assigned by management.
The Role
As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.
Job Duties:
- Assist customers over the phone with issues such as:
- Asset Protection
- Account Creation / Deletion.
- Password Resetting.
- Video Footage Retrieval.
- Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
- Mac / Apple Setup and Installation of Remote Software.
- Mobile Device Setup (iPhone and Android).
- Maintain low wait times while focusing on first call resolution.
- Answer questions customer may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
- Follow DTiQ’s policies and procedures outlined in our knowledge base.
- All other duties as assigned by management.
The Role
As a Loss Prevention Specialist, you will be the subject matter expert utilizing your previous experience to analyze our client’s operations and provide actionable feedback. You will be trained to efficiently analyze POS data to identify internal theft, review surveillance video and audio, and identify operational deficiencies. While working out of a centralized location, you will connect to our client’s locations remotely. No travel is needed.
Unlike Retail Loss Prevention, we work Monday through Friday with weekends and holidays off. The Loss Prevention Services Department operates two shifts, 6am to 3pm, and 10am to 7pm.
Starting pay is competitive with the opportunity to increase your pay after the 90-day probationary period. Additionally, monthly individual incentives of up to $400 are available. Must meet production goals and maintain department standards for quality.
Whether you are a seasoned Loss Prevention Professional or someone who is looking to start a career in Loss Prevention, DTT Loss Prevention Services offers a great opportunity to learn a skill that many Loss Prevention Professionals do not get the opportunity to experience.
Duties:
- Meet a daily goal while maintaining quality standards
- Must possess time management skills
- Prompt completion of work as assigned by supervisor
- Must maintain prompt and consistent attendance as scheduled
- Audit/review video, audio and POS data
- Report with video still pictures and descriptions of audited video
- Other duties as assigned
Skills/Qualifications:
- Experience in investigating internal theft is desired, but not required
- Accuracy, Integrity, and Attention to detail
- High school graduate
- Ability to communicate effectively, both orally and in writing. Must read, write, and speak
- English fluently
- Knowledge of Microsoft Office and Windows
- Ability to multitask
DTiQ’s integrated, pro-active systems provide restaurant owners/operators with actionable business intelligence data. To learn more about our company and the industry, please visit our website at http://www.dttusa.com .Want to fight one of the most prolific types of theft? Join DTiQ’s growing team of Loss Prevention Specialists and make a difference.
DTiQ offers medical, dental and vision benefits as well as paid time off and paid Holidays. DTiQ will ask to obtain a consumer report (background check report) on applicants for employment purposes. DTiQ conducts drug tests as a part of our pre-employment screening process.
Level
Entry
Job Location
Las Vegas, NV – Las Vegas, NV
Position Type
Full Time
Education Level
High School
Job Category
Customer Service
Job Description
DTiQ, largest nationwide provider of surveillance and video-based loss prevention services for the restaurant space! We are looking for individuals looking to start their Information Technology careers, specifically those who have work experience in the restaurant or hospitality industry.
As an entry-level Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings, and standard procedures. This is a full-time (40 hours per week) job that offers a full compensation package including medical and dental plans, vacation accrual, and 401k participation.
Typical Duties and Responsibilities Include:
- Assist customers over the phone with issues such as account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
- Maintain low wait times while focusing on first call resolution.
- Answer questions customers may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
Other Locations
Description
DTiQ Technologies, Inc. is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, rue21, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
Loss Prevention Coordinator:Â Primary responsibilities include administration of LP Operations which may include but shall not be limited to:
- LP Equipment- generate work orders, coordinate w/ vendors & internal parties, follow-up on service/ implementation, invoice tracking, updating master files
- LP Systems- provide admin rights & access- such as new DM credentials for alarm and other portals’ log-on credentials.
- Support physical security requests for repair or work orders related to EAS system & sensor tags, safe combination, keys & cores & locks. Liaison with facilities department as needed.
- Restitution and Civil Recovery – serve as the main point of contact in the collection of restitution from internal cases, including working directly with ex-employees to ensure required funds are submitted timely. Also, work in conjunction with collection vendors.
- All other loss prevention related activities as mutually agreed to from time to time
- Help with coverage of the Distribution Center when called upon
- Manage the Loss Prevention Hotline – gather hotline information and distribute cases to the responsible department. Manage the awards provided for information received via the hotline.
- Administrative Functions – to include but not limited to assistance with the Target Store Program, shrink initiatives, researching technology, vendor contracts.
WHAT WE’RE LOOKING FOR
- Hybrid remote and office-based flexibility (in the Pittsburgh, PA area)
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving environment
DTiQ offers medical, dental, and vision benefits as well as paid time off and paid Holidays. DTiQ will ask to obtain a consumer report (background check report) on applicants for employment purposes. DTiQ conducts drug tests as a part of our pre-employment screening process.
Description
DTiQ Technologies, Inc. is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, rue21, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
Security Supervisor: Primary responsibilities are supervision of contract guard service in Weirton WV, warehouse
- Complete physical security inspections & safety audits.
- Support investigations into company losses and policy violations.
- Respond to and support emergency issues at the warehouse.
- Oversight of contract guards used in stores (scheduling & coordination)
- Serve as backup to assist with store emergency response including supervising guard coverage
- Support the Warehouse Operations Team on shrink control within that facility.
- All other loss prevention related activities as mutually agreed to from time to time
WHAT WE’RE LOOKING FOR
- Previous guard and supervisory experience
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving environment
DTiQ offers medical, dental, and vision benefits as well as paid time off and paid Holidays. DTiQ will ask to obtain a consumer report (background check report) on applicants for employment purposes. DTiQ conducts drug tests as a part of our pre-employment screening process.