Successful Account Executives usually come from a variety of backgrounds including surveillance, restaurant, telecom, payroll systems (ADP, Ceridian) and/or document imaging (Xerox, OCE, etc.), but common traits include a drive to succeed, a desire to control their own income and a creative approach to selling. All of our Account Executives go through a comprehensive paid training program that is focused on improving sales skills and understanding our company and our industry. Our competitive compensation package includes a base salary plus commission.

Duties:

• Grow and maintain existing customer base within a defined geographic territory
• Generate and follow leads to acquire new business for the company
• Identify and properly qualify business opportunities
• Lead negotiations, coordinating the decision-making process and overcoming objections to closure
• Work towards meeting and exceeding quotas set by management
• All other duties as assigned

Skills/Qualifications:

• 3 – 4 years of outside selling experience (B2B)
• Ambitious, self-motivated
• Ability to sell on value with a drive to succeed
• Exceptional organizational skills
• Proficient in Microsoft Office
• Strong verbal and written communication skills
• Tech space experience
• Hospitality experience
• Higher Education degree is preferred, but not required

Successful Account Executives usually come from a variety of backgrounds including surveillance, restaurant, telecom, payroll systems (ADP, Ceridian) and/or document imaging (Xerox, OCE, etc.), but common traits include a drive to succeed, a desire to control their own income and a creative approach to selling. All of our Account Executives go through a comprehensive paid training program that is focused on improving sales skills and understanding our company and our industry. Our competitive compensation package includes a base salary plus commission.

Duties:

• Grow and maintain existing customer base within a defined geographic territory
• Generate and follow leads to acquire new business for the company
• Identify and properly qualify business opportunities
• Lead negotiations, coordinating the decision-making process and overcoming objections to closure
• Work towards meeting and exceeding quotas set by management
• All other duties as assigned

Skills/Qualifications:

• 3 – 4 years of outside selling experience (B2B)
• Ambitious, self-motivated
• Ability to sell on value with a drive to succeed
• Exceptional organizational skills
• Proficient in Microsoft Office
• Strong verbal and written communication skills
• Tech space experience
• Hospitality experience
• Higher Education degree is preferred, but not required

DTiQ combines intelligent video, advanced analytics, and expert services to deliver an unparalleled performance improvement solution to over 45,000 customers in the retail, restaurant, and convenience store industries. We offer a great employee experience with a company that embodies a true entrepreneurial spirit including competitive compensation; base salary, uncapped commissions and monthly/annual bonus incentive plans. If you have a drive to succeed, desire to control your income along with a creative selling approach DTiQ will help you achieve it.

Duties:

• Generate new business by identifying and properly qualifying new business opportunities via presale preparation, prospecting, cold calling and company generated leads
• Negotiate and close open opportunities
• Further develop current client base through a consultative sales approach
• Provide accurate forecasts and pipeline throughout the monthly sales cycle
• Continual tracking and updating of prospect targets, sales opportunities and sales proposal stages via SFDC
• Coordinate your sales effort with team members and other departments
• Fully responsible for meeting and exceeding monthly and annual sales quotas

Skills/Qualifications:

• Previous proven sales success in meeting and exceeding assigned monthly and annual sales goals
• 4 – 5 years of outside B2B selling experience preferably with a background in Quick Serve Restaurants, Causal Dining, C-Stores, Retail, POS, SaaS, Cloud and IT related fields
• 2 years ops/ management experience in the food/ hospitality industry a plus
• Consultative/solutions sales experience with 90+ day B2B sales cycles
• Display strong commercial business acumen and proven success in a remote account management/sales role
• Effective time management skill set
• Ability to sell ROI/value solutions via a relationship built approach with clients, this is not a transactional sale position
• Provide live demos of our 360IQ Technology Platform online and/or in person
• Higher Education degree is preferred, but not required

DTiQ combines intelligent video, advanced analytics, and expert services to deliver an unparalleled performance improvement solution to over 45,000 customers in the retail, restaurant, and convenience store industries. We offer a great employee experience with a company that embodies a true entrepreneurial spirit including competitive compensation; base salary, uncapped commissions and monthly/annual bonus incentive plans. If you have a drive to succeed, desire to control your income along with a creative selling approach DTiQ will help you achieve it.

Duties:

• Generate new business by identifying and properly qualifying new business opportunities via presale preparation, prospecting, cold calling and company generated leads
• Negotiate and close open opportunities
• Further develop current client base through a consultative sales approach
• Provide accurate forecasts and pipeline throughout the monthly sales cycle
• Continual tracking and updating of prospect targets, sales opportunities and sales proposal stages via SFDC
• Coordinate your sales effort with team members and other departments
• Fully responsible for meeting and exceeding monthly and annual sales quotas

Skills/Qualifications:

• Previous proven sales success in meeting and exceeding assigned monthly and annual sales goals
• 4 – 5 years of outside B2B selling experience preferably with a background in Quick Serve Restaurants, Causal Dining, C-Stores, Retail, POS, SaaS, Cloud and IT related fields
• 2 years ops/ management experience in the food/ hospitality industry a plus
• Consultative/solutions sales experience with 90+ day B2B sales cycles
• Display strong commercial business acumen and proven success in a remote account management/sales role
• Effective time management skill set
• Ability to sell ROI/value solutions via a relationship built approach with clients, this is not a transactional sale position
• Provide live demos of our 360IQ Technology Platform online and/or in person
• Higher Education degree is preferred, but not required

As a Technical Support Representative (TSR), your primary responsibility will be to answer incoming calls and actively resolve end user requests. This requires multitasking, excellent customer service skills, and documentation. TSRs are expected to troubleshoot issues, research problems, and walk customers through step-by-step solutions. Solutions include, but are not limited to the following: network configuration and troubleshooting, resolving authentication issues, troubleshooting software and hardware, all while clearly communicating in a user friendly and professional manner.

Skills/Qualifications:

• Comptia Network+, Comptia A+ or comparable certifications and/or equivalent knowledge and experience.
• Ability to demonstrate practical knowledge and familiarity with fundamental network protocols and functions.
• Experience configuring and troubleshooting industry standard network equipment.
• Experience working with remote access tools such as Logmein and VNC.
• 2+ years working with Windows XP and Windows 7.
• Working knowledge of Mac OS X.
• 2+ years’ experience with hardware maintenance and support (preferably Dell and HP).
• Experience with mobile devices including iPhone, iPad, and Android based devices.
• Strong analytical, organizational, and multi-tasking skills.
• Strong written and verbal communication skills with an emphasis on attention to detail.
• All other duties as assigned

Requirements:

• Provide the highest levels of effective customer support to business owners and their staffs in the use of DTT’s proprietary surveillance solutions.
• Ensure electronic records are created and updated for all customer communications.
• Maintain and update documentation for all assigned projects and systems.
• Requires the dedication of highly motivated individuals eager to work in a dynamic, fast-paced environment.
• Punctuality and reliability are critical to success.
• Work hours may include nights and weekends and schedule flexibility is required.

The Office Administrator’s primary responsibility is to delegate incoming technical requests. This position requires multi-tasking, excellent customer service, and organizational skills. Support Administrator is also responsible for the generation and delegating of all ticket requests to members of the Technical Support team. These requests are time sensitive, and must receive a receipt of acknowledgment.

 Duties:

• Create large amount of requests throughout the day; both internal and from customer requests.
• Might require assistance with billing on different platforms.
• Update ticketing system with steps taken for each request
• Daily reporting

Knowledge:

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

Requirements:

• High School Diploma or equivalent (AA degree preferred)
• 1+ years of customer service experience
• Must have basic knowledge of Microsoft Word, Excel and Outlook

The IT Coordinator is responsible for maintaining and enhancing the network infrastructure and provides day-to-day hands on support to the organization’s end users and applications. Troubleshoots network performance issues and creates and maintains security and disaster recovery plan.

Principal Accountability:

• Maintain the company’s networks, network devices (firewalls, switches, routers), domains, and active directory
• Manage firewall rules, NAT, and intrusion prevention policies
• Conduct network security assessments and reports
• Workstation Deployments and Printer / Fax Deployments Break/Fix
• Maintain detailed and up-to-date licenses and hardware/software inventory
• Create and maintain IT Department documentation
• Maintain backups, test backups regularly
• Smartphone (iPhone/Android) wireless devices deployment, management, and support
• Responsible for implementing and maintaining security measures and procedures.
• Maintain network to comply with security measures with emphasis on data loss prevention
• Make recommendations regarding new technology, implement technology changes as needed
• Manage DNS and domain registration
• Manage in office and remote inventory
• Fix in office and remote staff equipment issues as needed. Prepare equipment for new hires (includes laptop, phone, printer).
• Troubleshoot network connectivity issues (VPN technologies)
• Manage patch / updates on machines
• Manage backups, create and maintain a disaster recovery plan
• Antivirus Management and Support
• Review logs and maintain logs in compliance with security standards
• Provide network troubleshooting and helpdesk support
• Office 365 and SharePoint maintenance
• Manage cloud phone system
• Vendor management
• Ship replacement equipment to remote users

Job Requirements:

• LAN / WAN experience necessary (knowledge of network protocols and troubleshooting)
• Networking Certifications preferred (MCSE Microsoft Certified Systems Engineer). A+ and Network+ preferred. Security+ and CCNP preferred, Azure and Sharepoint certifications a plus.
• Experience with networking operating systems including Server 2016 R2, Server 200R2, and MAC OSX; Office 365, VMware and
• VoIP systems; Group Policy, WSUS; Wireless and mobile devices.
• Minimum of five years successful experience servicing computers, networks and working in an Active Directory environment.
• BS Computer Science or technical equivalent.
• Excellent customer service skills, with the ability to work with remote user base in field offices when troubleshooting and resolving issues
• Willingness to resolve any and all IT related issues as needed

Attributes:

• Strong interpersonal skills necessary
• Exceptional verbal and written communication skills
• Self-motivated and energetic.

• Accounts Receivable:
  • Cash Application
  • Invoicing:
    • Maintain customer database to ensure timely, and accurate customer invoicing
    • Number of sites, and service provided for those sites
    • Update Site addresses
    • Compile reports required by customer to ensure timely payment
  • Collections Calls
  • One of Non-Recurring invoicing
• Accounts Payable:
  • Process invoices for payment
    • Ensure invoices have proper approvals, PO receipts
    • Process employee reimbursable expense reports
    • Invoice Data Entry

DTiQ is seeking a Full-time Collection Specialist that has 5+ years of AR/Collections/Credit experience. This role will report to the Accounts Receivable Manager.

• The ideal candidate will be responsible for handling the collection of customer accounts while ensuring accounts are maintained within acceptable company guidelines.
• Monitor and collect past due accounts which will include phone calls and emails research.
• Provide recommendations to Accounts Receivable Manager regarding credit risk and execute credit holds on customer accounts.
• Escalate and resolve account and billing discrepancies that may arise and collaborate with sales team, customer service and our customers to resolve payment issues.
• Maintain supporting documentation for all disputed invoices
• Manage customer payment methods such as checks, credit card, and ACH
• Address and resolve account credit balances and overpayments
• Maintain collections notes in Excel AR reports and in ERP system.
• Process and apply cash receipts and process credit card transactions for customer invoices.
• Help achieve regional DSO (day sales outstanding) goals.
• Other duties as assigned.

Requirements

• • Ability to work well both independently and in a team environment
  • Strong problem-solving skills.
  • Ability to adapt to a fast-paced environment.
  • Strong attention to detail, goal-oriented, commitment to excellent customer service.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities.
  • Ability to collaborated with internal and external support teams such as, account managers and sales to ensure timely resolution of disputes.
  • Excel experience a must; must have knowledge of VLOOKUP and Pivot Tables.

DTiQ combines intelligent video, advanced analytics, and expert services to deliver an unparalleled performance improvement solution to over 45,000 customers in the retail, restaurant, and convenience store industries.   With nearly 400 employees globally and counting, DTiQ is in growth mode and expanding internationally, most recently in Canada and Western Europe.

DTiQ is looking for a self-motivated, professional billing manager who can not only handle daily transaction volume of customer invoicing, including special requirements that must be maintained with VIP customers, but can also proactively work with the CFO, IT department and other cross-functional teams as necessary on how to improve and automate the billing function to ensure a higher level of accuracy and enable an enhanced level of automation to improve scalability.   The billing manager will also be responsible for interfacing with customers on a frequent basis.

Given the importance of the billing function to the overall customer experience, the role will initially report to the CFO.  However, over time the function may be rolled into an overarching AR function or the corporate controllership.

Key responsibilities of the role include:

• Management of Global invoicing for all customers
• Continuous process improvement, partnering with internal functions such as IT and Sales, as well as external partners (ERP consultants, etc.)
• Interfacing and developing relationships with customers
• Plan and implement quality workflows for all billing processes
• Manage customer problem escalation while offering excellent customer service to the internal and external customer

Qualification

• Must possess exceptional organizational and time management skills
• Excellent attention to detail with the ability to recognize discrepancies
• Excellent communication skills both written and verbal
• Experience with SaaS/cloud- based billing applications such as Invoiced.com or NetSuite tools and applications

The ideal candidate possesses the following experience and skills:

• Hands-on, process-oriented approach
• Experience with high-volume transactional environments
• Proven ability to perform strategic planning and priority setting for a billing department
• Ability to manage multiple projects concurrently while working independently in a rapidly changing environment
• Ability to develop a strong billing team as well as partner with cross- functional teams.
• Experience working in a changing environment