Successful Account Executives usually come from a variety of backgrounds including surveillance, restaurant, telecom, payroll systems (ADP, Ceridian) and/or document imaging (Xerox, OCE, etc.), but common traits include a drive to succeed, a desire to control their own income and a creative approach to selling. All of our Account Executives go through a comprehensive paid training program that is focused on improving sales skills and understanding our company and our industry. Our competitive compensation package includes a base salary plus commission.

Duties:

• Grow and maintain existing customer base within a defined geographic territory
• Generate and follow leads to acquire new business for the company
• Identify and properly qualify business opportunities
• Lead negotiations, coordinating the decision-making process and overcoming objections to closure
• Work towards meeting and exceeding quotas set by management
• All other duties as assigned

Skills/Qualifications:

• 3 – 4 years of outside selling experience (B2B)
• Ambitious, self-motivated
• Ability to sell on value with a drive to succeed
• Exceptional organizational skills
• Proficient in Microsoft Office
• Strong verbal and written communication skills
• Tech space experience
• Hospitality experience
• Higher Education degree is preferred, but not required

Successful Account Executives usually come from a variety of backgrounds including surveillance, restaurant, telecom, payroll systems (ADP, Ceridian) and/or document imaging (Xerox, OCE, etc), but common traits include a drive to succeed, a desire to control their own income and a creative approach to selling. All of our Account Executives go through a comprehensive paid training program that is focused on improving sales skills and understanding our company and our industry. Our competitive compensation package includes a base salary plus commission.

Responsibilities:

• Grow and maintain existing customer base within a defined geographic territory
• Generate and follow leads to acquire new business for the company
• Identify and properly qualify business opportunities
• Lead negotiations, coordinating the decision-making process and overcoming objections to closure
• Work towards meeting and exceeding quotas set by management
  Qualifications:
• 3 – 4 years of outside selling experience (B2B)
• Ambitious, self-motivated
• Ability to sell on value with a drive to succeed
• Exceptional organizational skills
• Proficient in Microsoft Office
• Strong verbal and written communication skills
• Tech space experience
• Hospitality experience
• Higher Education Degree is preferred, but not required

Successful Account Executives usually come from a variety of backgrounds including surveillance, restaurant, telecom, payroll systems (ADP, Ceridian) and/or document imaging (Xerox, OCE, etc.), but common traits include a drive to succeed, a desire to control their own income and a creative approach to selling. All of our Account Executives go through a comprehensive paid training program that is focused on improving sales skills and understanding our company and our industry. Our competitive compensation package includes a base salary plus commission.

Duties:

• Grow and maintain existing customer base within a defined geographic territory
• Generate and follow leads to acquire new business for the company
• Identify and properly qualify business opportunities
• Lead negotiations, coordinating the decision-making process and overcoming objections to closure
• Work towards meeting and exceeding quotas set by management
• All other duties as assigned

Skills/Qualifications:

• 3 – 4 years of outside selling experience (B2B)
• Ambitious, self-motivated
• Ability to sell on value with a drive to succeed
• Exceptional organizational skills
• Proficient in Microsoft Office
• Strong verbal and written communication skills
• Tech space experience
• Hospitality experience
• Higher Education degree is preferred, but not required

Successful Account Executives usually come from a variety of backgrounds including surveillance, restaurant, telecom, payroll systems (ADP, Ceridian) and/or document imaging (Xerox, OCE, etc.), but common traits include a drive to succeed, a desire to control their own income and a creative approach to selling. All of our Account Executives go through a comprehensive paid training program that is focused on improving sales skills and understanding our company and our industry. Our competitive compensation package includes a base salary plus commission.

Duties:

• Grow and maintain existing customer base within a defined geographic territory
• Generate and follow leads to acquire new business for the company
• Identify and properly qualify business opportunities
• Lead negotiations, coordinating the decision-making process and overcoming objections to closure
• Work towards meeting and exceeding quotas set by management
• All other duties as assigned

Skills/Qualifications:

• 3 – 4 years of outside selling experience (B2B)
• Ambitious, self-motivated
• Ability to sell on value with a drive to succeed
• Exceptional organizational skills
• Proficient in Microsoft Office
• Strong verbal and written communication skills
• Tech space experience
• Hospitality experience
• Higher Education degree is preferred, but not required

Description:

The Senior Network Engineer is responsible for maintaining the design and integrity of DTiQ’s internal network, including hosted and cloud environments. This position provides expert technical assistance to team members with high-level system and networking requests. This role will be responsible for designing, implementing, and testing complex infrastructures.
The Senior Network Engineer will provide onsite and remote support to our customers who have critical response time requirements. S/he will work independently and as a member of a team to support the Help Desk and Systems Administration Department, urgently analyze technical issues, and address Level 4 escalations as well as work with the project manager on team related projects and troubleshoot over the phone, onsite, and via remote access.
This role will successfully demonstrate the skills required to secure and manage network infrastructures to protect productivity, mitigate threats, and reduce costs.

Duties:

• Provide technical services and support for the following areas:
  • Network level: WAN and LAN connectivity, routers, firewalls, and security
  • Internal systems, cloud and network infrastructure
  • Microsoft related technologies: Windows Server, SQL
  • Virtualization technologies: VMware and Microsoft Hyper-V
  • Remote access solution support: VPN, Terminal Services, and Citrix
  • Remote monitoring and management of system alerts and notifications
• Perform network assessments and security audits
• Participate in the administration and maintenance of the SolarWinds remote monitoring and management system
• Deploy and troubleshoot Cisco as well as other network technologies
• Document maintenance for all computer systems and network infrastructure
• Communication with customers and internal User Support as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Available for other network engineers and systems administrators in seeking resolution to network-related issues
• Interface with systems administrators, management, vendors, and clients to estimate and design additions to Company’s internal data communication network for company operations, ensuring secure and continuous network connectivity in the enterprise.
• Implement network architecture by deploying recommended products and technologies, and utilization of existing networking and security infrastructure to the highest potential, with emphasis on operational performance, availability, maintainability, and adherence to technology standards and practices.
• Ensure customer requirements are satisfied by confirming technology is appropriately deployed and utilized in delivering communications and networking solutions.
• Guide programs and projects in network implementation efforts.
• Prepare architecture and design documentation of network additions for implementation by the organization.
• Work independently and with teams to capture business and system requirements and implement large programs.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience:

• Familiarity with: VPNs, VOIP, SIP Trunking, BGP, VLAN, Large Scale Wireless Deployments

• Must have at least a second or advanced level Cisco certification; CCIE (Cisco Certified 010 Expert); CCNP (Cisco Certified Network Professional) preferred
• Experience with Voice Technologies (POTS, PRI, RTP, H.323, SIP Trunking)

• WAN Technology Experience (MPLS, VPLS, VPN)
• Experience with Routing (OSPF, EIGRP, BGP)
• Experience with Switching (Capacity Planning and VLANs)
• Security Software experience such as IDS,IPS, SEIM, Anti-Spyware, and other security related technologies
• Bachelors or Master’s Degree in Computer Science, Information Systems, Engineering, or relevant technical field and/or an equivalent combination of education, training and experience.
• 7-10 years of experience in data networking design and implementation.
• Experience implementing network architecture.
• Experience designing, analyzing, evaluating, testing, and implementing enterprise data network systems and equipment.
• Demonstrated experience interfacing effectively and collaborating with internal employees, and all levels of management to develop solutions and ensure stakeholder buy-in.
• Must demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, manage information, and provide exceptional service to internal and external customers.
• Must demonstrate effective decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation.
• Must demonstrate strong ethics, interpersonal skills, and the ability to effectively manage stress and engage in continuous learning.

DTiQ, largest nationwide provider of surveillance and video-based loss prevention services for the restaurant space! We are looking for individuals looking to start their Information Technology careers, specifically those who have work experience in the restaurant or hospitality industry.

As an entry level Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings and standard procedures. This is a full-time (40 hours per week) job that offers a full compensation package including medical and dental plans, vacation accrual and 401k participation.

Typical Duties and Responsibilities Include:

• Assist customers over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
• Maintain low wait times while focusing on first call resolution.
• Answer questions customers may have about our system and services.
• Ensure electronic records are created and updated for all customer communications.
• Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.

• Assist in the building of a World-Class Support Team through contribution and collaboration.

Skills and Qualifications:

• Experience providing customer service utilizing effective technical troubleshooting skills
• Experience with Windows Operating System, Mac OS X, remote access tools and/or support of mobile devices
• Knowledge of CCTV and IP Camera technology
• Bilingual oral and written communication desired

DTiQ offers medical, dental and vision benefits as well as paid time off and paid holidays.

DTiQ will ask to obtain a consumer report (background check report) on applicants for employment purposes.

DTiQ conducts pre-employment drug screening tests.

You can also apply by sending your resume here: careers@dttusa.com

As a Technical Support Representative (TSR), your primary responsibility will be to answer incoming calls and actively resolve end user requests. This requires multitasking, excellent customer service skills, and documentation. TSRs are expected to troubleshoot issues, research problems, and walk customers through step-by-step solutions. Solutions include, but are not limited to the following: network configuration and troubleshooting, resolving authentication issues, troubleshooting software and hardware, all while clearly communicating in a user friendly and professional manner.

Skills/Qualifications:

• Comptia Network+, Comptia A+ or comparable certifications and/or equivalent knowledge and experience.
• Ability to demonstrate practical knowledge and familiarity with fundamental network protocols and functions.
• Experience configuring and troubleshooting industry standard network equipment.
• Experience working with remote access tools such as Logmein and VNC.
• 2+ years working with Windows XP and Windows 7.
• Working knowledge of Mac OS X.
• 2+ years’ experience with hardware maintenance and support (preferably Dell and HP).
• Experience with mobile devices including iPhone, iPad, and Android based devices.
• Strong analytical, organizational, and multi-tasking skills.
• Strong written and verbal communication skills with an emphasis on attention to detail.
• All other duties as assigned

Requirements:

• Provide the highest levels of effective customer support to business owners and their staffs in the use of DTT’s proprietary surveillance solutions.
• Ensure electronic records are created and updated for all customer communications.
• Maintain and update documentation for all assigned projects and systems.
• Requires the dedication of highly motivated individuals eager to work in a dynamic, fast-paced environment.
• Punctuality and reliability are critical to success.
• Work hours may include nights and weekends and schedule flexibility is required.

DTiQ, the largest nationwide provider of surveillance and video-based loss prevention services for restaurant space, is expanding its web development opportunities.  Having strong Front-End experience with backend knowledge will make you successful in this position. As a Senior Web Developer, your primary responsibility will be in designing dynamic web applications for our internal and customer facing applications. You should be able to easily translate our business requirements into functional and appealing interactive applications.

Work on internal and customer facing web applications written primarily in PHP, JavaScript, HTML & CSS.  Modifications and enhancements to existing applications as well as construction, testing and deployment of new applications.

As part of the interview process, applicants are expected to submit a link to a functional demo of an app they built as well as provide samples of code from that application. Applications demonstrating use of vendor APIs, finely tuned data schemas & cloud environment deployments are a plus.

Typical Duties and Responsibilities Include:

• Review project scope and ask questions before starting development.
• Work through business logic problems and be prepared to offer solutions.
• Meaningful collaboration in a team environment
• Modify existing code to correct errors and improve performance.
• Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
• Consult with DevOps and Engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements.

Minimum Skills and Qualifications Required:

• 5+ Years in a front-end development role
• 2+ Years of PHP Development experience
• Expert knowledge of HTML5, CSS3, JavaScript, jQuery
• Knowledge of  Angular 2+ (4 Preferred)
• Knowledge of Restful API
• Knowledge of JSON, XML formats
• Knowledge of Git

Preferred Skills and Qualifications (Preferred, but not Required):

• CSS SASS/SCSS/Less
• Grunt, Gulp Automation tools
• MySQL and MS SQL
• Knowledge of MVC frameworks
• NPM
• UI / UX Design
• AWS experience a plus

The Customer Onboarding Specialist is responsible for launching the installation process, which includes processing initial payment, and scheduling installation appointments with customers and technicians. The ideal candidate must possess excellent communication and data entry skills, as this position interacts with customers and various departments within DTiQ via phone and email. The Customer Onboarding Specialist will provide support for various Installation regions as needed. He/she will be responsible for assisting Installation management and associates with various administrative duties.

Duties:

• Enter sales orders into company system timely and accurately
• Initial payment processing
• Answer order email requests from other departments
• Data entry
• Operate as the primary point of contact with clients and technicians for the installation process
• Schedule Installation appointments based on technician and client availability
• Coordinates the shipping of equipment to arrive on time for installation
• All other duties as assigned

Requirements:

• Associates Degree or higher
• Some accounting coursework or experience preferred
• Experience in heavy outbound phone calls and manage follow ups
• Excellent data entry skills
• Familiarity with Microsoft Office including Excel, Word and Outlook,
• Excellent customer service skills (written and verbal), must be confident when speaking with customers
• Experience working with Sedona ERP very helpful
• Ability to work under pressure and meet deadlines.
• Ability to handle multiple tasks.
• Detail oriented
• Type above 35 wpm
• Team-player a must as well as an independent worker

The User Support Agent is the first point of contact for all internal users when contacting the IT department. While providing the highest level of customer service, the User Support Agent responds to submitted tickets, answers incoming calls, tracks all information using the ticketing system and uses a knowledge base tool along with their expertise to resolve requests in a timely fashion. The User Support Agent escalates unresolved problems/issues/requests to the proper division within the IT department. On a daily basis, the User Support Agent troubleshoots/resolves basic end user issues with various software applications, hardware, network and telecommunications systems and provides basic desktop training.

Job Responsibilities

– Provide support for internal end users (local and remote), focusing on individualized customer service of a high-standard professional level.

– Diagnose and resolve technical hardware and software issues including but not limited to

computers, phones and peripherals.

– Research technical questions using the knowledge base tool and other available information resources.

– Identify and escalate priority issues to the appropriate resource.

– Learn the fundamental operation of commonly used software, hardware and other equipment.

– Accurately update the ticketing system with any modifications, changes and the present status of a ticket.

– Become familiar with helpdesk policies and services.

– Become familiar with the Systems, Network, Engineers, Developers and each team in the IT Department.

– Maintain communications with the User Support Lead/Manager in a timely manner.

– Other duties as assigned by management.

General Requirements

– Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

– Ability to troubleshoot and utilize most mainstream Microsoft applications for support, reporting and documentation.

– Excellent oral and written communication skills.

– Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.

– Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.

– Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

– Creativity. Ability to think around problems and come up with creative solutions is a must.

– Eager to learn and adapt quickly to new technologies.

– Ability to work with or without direct supervision.

Experience/Knowledge & Skills

– Associate’s Degree in IT or 2-3 years of minimum experience as Help Desk support for 100+ end

users.

– Experience with Windows 7, 8 and 10 operating systems.

– Current Comp-TIA (A+, N+) and/or Microsoft Certifications preferred.

– Experience with Help Desk ticketing systems.

– Some experience with Active Directory.

– Some experience troubleshooting peripheral devices (IP Phones, Printers, etc.)

• Create large amount of requests throughout the day; both internal and from customer requests.
• Might require assistance with billing on different platforms.
• Update ticketing system with steps taken for each request
• Daily reporting

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

• High School Diploma or equivalent (AA degree preferred)
• 1+ years of customer service experience
• Must have basic knowledge of Microsoft Word, Excel and Outlook

DTiQ is looking for a Marketing & Sales Operations Manager to help drive the strategy, execution and management of the sales CRM (SFDC) and marketing automation system (Pardot). In this role, you will report to the CMO and support the sales and marketing operations functions, as well as the marketing demand generation function. You will execute and support a variety digital campaigns.

Responsibilities

• Work with sales and marketing leadership to set up proper lead flow process
• Pull data for and consolidate a wide variety of marketing reports
• Create and streamline reports and analyze data to discover potential opportunities to improve campaigns
• Develop and implement weekly cadence of reporting for SEM, Email and other channels
• Oversee execution all digital communications with prospect and customer base, including a variety of product-based drip and nurture campaigns
• Oversee digital execution of specific campaigns, such as webinars
• Manage CRM and marketing automation system
• Proactively seek campaign results to inform future work

Requirements

• 5+ years’ experience working in a digital marketing/marketing ops role at a B2B (ideally tech) environment with knowledge of online, offline, and direct response marketing principles
• Ability to multi-task within a fast-paced environment and manage several priorities simultaneously
• Ability to demonstrate collaboration and communication skills in dealing effectively with various teams/departments across an organization
• Dedication to detail and accuracy
• Team player who can also work independently
• Experience using Pardot and SFDC
• Job based in Framingham, MA

Are you a seasoned Sales Executive with experience in technology, hospitality, or retail environments? Do you have an innate drive to succeed and a “hunter” mentality? Have you longed for an environment where you can not only apply your advanced skills, but learn new ones in a collaborative environment?  DTiQ, the industry leader in Loss Prevention Technology and Managed Services for the Restaurant/Hospitality and Retail space is looking for seasoned Inside Sales Representatives in our Framingham, MA office. With over 30,000 clients to date and resources in place to support dramatic revenue growth, we are looking to expand our already successful sales teams.

DTiQ’s Inside Sales Representatives will prospect and close new business across all DTiQ customer types in a call center environment-utilizing phone, email and other marketing techniques at the direction of the Director of Inside Sales.

Qualifications:

• Previous inside sales experience (B2B), minimum 2 years selling technology to hospitality or retail customers
• Ambitious, self-motivated, thrives in collaborative environment
• Ability to sell on value with a drive to succeed
• Exceptional organizational skills
• Relationship building expertise
• Strong verbal and written communication skills, more specifically presentation skills
• Ability to demo DTiQ’s solutions in a virtual B2B environment
• Superior phone skills
• Proficient in Microsoft Office, Excel, PowerPoint, CRM
• Job based in Framingham, MA

We Offer:

• Base Pay + Commission + Incentives and Bonuses
• Paid, Comprehensive Training Program
• Medical, Dental and Vision Benefits
• Paid Holidays
• Paid Time Off

The Product Manager will be working to advance DTiQ’s core product offering – 360iQ – by managing day-to-day product needs like: features requests, problem (bugs) solutions, minor UI/UX modifications, social integrations and progressive daily contact with clients. The Product Manager will report to the VP of Product Development, with the following core responsibilities:

• Following and acting on requests from sales and clients
• Planning and prioritizing
• Channeling feedback from clients

Essential Functions/Responsibilities:

• Providing assistance in conceptualizing and defining new features of the 360iQ System
• Constant scanning of current competition and new looming solutions
• Intelligently gather and analyze data from current clients
• Define product requirements and use cases for new product features
• Work closely with VP of Product as well as with design, engineering and data analytics group to execute quickly with quality
• Research industry trends to understand competitor stance and to uncover new opportunities
• All other duties as assigned

This position has managerial responsibility:

• Running product related projects from the BRD to the handover to the R&D team like:
  • Small product enhancement projects
  • Other (TBD by VP of Product Development)

Non-managerial responsibility:

• Logging work time in companywide management system
• Help in non-product related projects approved by VP of Product Development

Success factors for the job:

• Success is 100% based on delivery not on effort
• Reality vs Budget are within average max 20%
• Client satisfaction over 90%

Personal Attributes:

This position interacts with peers both in and out of their department and their immediate manager on a regular basis.

• Self-driven, self-motivated
• Results oriented
• Confident
• Passionate about the company
• Trustworthy
• Strong People skills