We are always looking for highly motivated, talented individuals to join DTiQ’s dynamic team
CAREERS
JOIN OUR TEAM
If you’re interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. Though we’re nearly 20 years old, DTiQ maintains a dynamic start-up culture that rewards hard work and creativity. Work alongside other committed and welcoming professionals to collaborate on new ideas, achieve individual and team-oriented goals, and develop your skill set.
DTiQ is committed to creating a welcoming and diverse environment for all of our employees. We believe that diversity in the workplace fosters a culture of inclusivity and respect that encourages employees to share their amazing ideas. We actively recruit employees from different countries, backgrounds, genders, ages, ethnicities, sexual orientations and beliefs. We take pride in empowering our female employees and providing them with incredible opportunities to advance their careers.
DTiQ OFFERS GREAT BENEFITS
In addition to competitive compensation plans
and rewards programs, we offer a variety of great benefits
Other Benefits
Employee Referral Programs
Travel Assistance
Bereavement Counseling
Identity Theft Recovery Services
Health Care
Medical, Dental, & Vision Coverage
Employee Assistance Program
Ergonomics Process
Life Insurance
Employee Basic Life, Accidental Death & Dismemberment Insurance
Financial Benefits
401(K) Plan
Long-Term Disability Insurance
Workers’ Compensation
Time Off
Paid Time Off
Paid Holidays
Paid Floaters
Paid Holidays
Paid Floaters
Compensation
Competitive Compensation Plans & Reward Program!
Employee Highlight
``Bite The Click`` - Hackathon Success!
The DTiQ Boot Camp team won the award distinction for the “Bite The Click” application that was created in 24 hours.
Job Openings
Framingham, MA
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Account Manager is responsible for fulfilling service requirements made to customers through the coordination and oversight of DTiQ resources. In partnership with DTiQ’s Loss Prevention Business Group, the Account Manager develops scheduling strategies which deploy resources to assigned clients in an efficient manner.
The Account Manager ensures effective execution, communication, performance analysis and provides consultative feedback regarding customer status to DTiQ’s executive management team.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general customer success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
THIS JOB IS PERFECT, IF YOU CAN…
- Partner with DTiQ’s LP Program Directors to ensure flow of committed services is managed efficiently, providing timely solutions as necessary
- Assist the LP Program Directors in keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Effectively communicate issues, concerns, activities, status and weekly reports to Executive Director of Client Services and LP Program Directors
- Execute projects and activities as assigned by Executive Director of Client Services and LP Program Directors
- Provide immediate response to customer issues
- Establish and conduct routine meetings with assigned clients
- Ensure all customer scheduling strategies and resource commitments are coordinated with the respective DTiQ personnel
- Provide effective new client start up and ensure that all timelines are achieved
- Work within assigned budgets and timelines that promotes the organization’s growth and success
- Assist clients with determining the cause of their inventory/financial related losses
- Examine and reviews client’s existing operational controls and policy to ensure they are effectively minimizing loss
- Works with clients to develop key performance indicators and reporting that will assist with identifying loss and improve operational performance
- Analyzes client’s internal loss related performance metrics to identify areas of their business that are causing loss and provide recommendations for improvement that will have a positive impact on their bottom line
- Provide expertise to clients regarding loss prevention related standards and practices.
- Review and analyzes client’s loss related performance metrics to identify trends and provide loss prevention strategic direction and solutions
- Review and analyzes client’s physical inventory results to assist with identifying appropriate loss prevention solutions
- Assist clients with developing employee loss prevention training and awareness material
- Assist clients with the deployment and effective use of their existing loss prevention related controls and equipment
- Assist clients with the development of strategy for communicating and implementing loss prevention standards, controls and policy internally
WHAT WE’RE LOOKING FOR
- Ability to travel within US and Canada
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- 5 – 10 years of Retail Loss Prevention experience
- BA or BS Degree preferred
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Customer Success Manager (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to your customers. Early customers are invaluable to our company and long-term goals, and must be delighted, not just satisfied.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general Customer Success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
THIS JOB IS PERFECT, IF YOU CAN…
- Ensure smooth handoffs from the sales to installation phase, from Installation to onboarding, and from onboarding to customer success
- Contribute to the overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
- Cross-departmental communication and advocacy on behalf of the customer (between Services & Support)
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Work to identify and/or develop upsell opportunities
- Field Product Management – bringing intelligent product feedback and recommendations from customers back to the DTiQ Product team
- Program manage account escalations
- Leadership – developing and delivering world-class processes for Customer Success
WHAT WE’RE LOOKING FOR
- Prior experience in Customer Success, restaurant/retail operations or equivalent history of increasing customer satisfaction, adoption, and retention
- The ability to train customers on use of the DTiQ platform and how to leverage our performance improvement solution. A true passion for customers and customer success
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- Bachelor’s degree or a minimum 5 years of relevant experience; or a combination of equivalent experience and education
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Location: Open; Boston metro area desired
APPLY. YES, THIS IS THE JOB FOR YOU.
Las Vegas, Nevada
Click to Apply
As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.
Job Duties:
- Assist customers over the phone with issues such as:
- Asset Protection
- Account Creation / Deletion.
- Password Resetting.
- Video Footage Retrieval.
- Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
- Mac / Apple Setup and Installation of Remote Software.
- Mobile Device Setup (iPhone and Android).
- Maintain low wait times while focusing on first call resolution.
- Answer questions customer may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
- Follow DTiQ’s policies and procedures outlined in our knowledge base.
- All other duties as assigned by management.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Inventory and Purchasing Specialist (IPS) is responsible for all inventory of purchased materials, negotiates with the current and potential vendors on pricing, delivery, terms, and other elements of supply. The IPS is responsible for managing the supplier relationship and facilitating cost reduction initiatives and maintaining appropriate levels of inventory to support production schedules.
THIS JOB IS PERFECT, IF YOU CAN…
- Perform and direct physical cycle counts as needed to maintain inventory integrity
- Research and resolve inventory discrepancies
- Perform year end physical counts, providing count sheets and inventory adjustment sheets to Finance
- Be the point of contact for any inventory related questions
- Be accountable for company’s inventory
- Create purchase orders to vendors for parts shipping to various sites
- Receive purchase orders in a timely manner, matching purchase orders to invoices
- Forecast with vendors and manufacturers all inventory to maintain supply chain continuity
- Create internal purchase orders for various departments for purchase of parts, software, and services for the company. Obtain departmental approval as necessary
- Ensure that all shipments are processed daily
- Research reported shipping issues and errors. Resolve errors to ensure best customer experience
- Make changes to parts list when necessary with superseded parts to maintain timely shipping schedules
- Determine best shipping method for each order to adhere to budgetary restrictions while meeting customer expectations
- Organize and execute new product onboarding process
- Create part kits and server bill of materials
- Enter new parts into various systems
- Discontinue or update end of life parts
- Create product spec sheets with assistance from marketing department. Maintain product spec sheets and provide updated product information to various stakeholders
- Answer all part related inquiries in timely and accurately manner
- Run and deliver established reports to various internal stakeholders
- Devise and create new reports as necessary
- Perform analysis to determine shortcomings and improve/create processes in order to improve operational competence and improve customer experience
REQUIREMENTS
- 3-5 years of Inventory, Purchasing and Material planning experience required
- A high performing team player who is able to work independently and needs limited direction
- Ability to multi-task and stay organized with a strong attention to detail
- Deadline-oriented with a “whatever it takes” attitude
- 3-5 years of Inventory purchasing & planning experience required
- Must be able to multi-task and work in a fast-paced environment
- Self-motivated & exceptional organizational skills
- Ability and willingness to work cooperatively with others
- Knowledge of Microsoft Office products (excel and word required)
- High degree of discretion dealing with confidential information
- Willingness to learn each business to understand the details of how procurement drives revenue
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
Having strong Backend experience with frontend knowledge will make you successful in this position. As a Senior Web Developer, your primary responsibility will be in designing dynamic web applications for our internal and customer facing applications. You should be able to easily translate our business requirements into functional and appealing interactive applications.
Work on internal and customer facing web applications written primarily in PHP, JavaScript, HTML & CSS. Modifications and enhancements to existing applications as well as construction, testing and deployment of new applications.
As part of the interview process, applicants are expected to submit a link to a functional demo of an app they built as well as provide samples of code from that application. Applications demonstrating use of vendor APIs, finely tuned data schemas & cloud environment deployments are a plus.
TYPICAL DUTIES AND RESPONSIBILITIES INCLUDE…
- Review project scope and ask questions before starting development.
- Work through business logic problems and be prepared to offer solutions.
- Meaningful collaboration in a team environment.
- Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
- Analyze and debug existing code to correct errors and improve performance. Ability to trace / follow included dependencies within code.
- Consult with DevOps and Engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements.
WHAT WE’RE LOOKING FOR – REQUIRED
- 5+ Years in a back-end development role
- 3+ Years of PHP development experience
- 3+ Years in a Front-end development role
- Expert knowledge of HTML5, CSS3, JavaScript, jQuery
- Expert knowledge of PHP (5.6+) with experience in PHP Frameworks
- Experience of Restful API
- Experience of JSON, XML formats
- Experience of Git and Version Control
WHAT WE’RE LOOKING FOR – PREFERRED, NOT REQUIRED
- CSS SASS/SCSS/LESS
- MySQL, MS SQL, AWS RedShift
- Knowledge of MVC frameworks
- Knowledge of Microservice Architecture
- Knowledge of Python
- Knowledge of WordPress, Jira, Confluence
- Knowledge of SaaS providers (Salesforce & Zendesk)
- UI / UX Design
- AWS experience a plus
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE ROLE
A Tech Support Lead must possess strong written and verbal communication skills. They are expected to approach technical account management from a project management mindset, where they collect or build the documentation for the accounts they manage. They will be expected to build relationships with the individual points of contacts and documenting the procedures unique to the account. This requires a high level of soft skills for internal and external customers and a willingness to work with multiple departments to ensure the customer experience is managed effectively. They are also expected to work directly with supports leadership team to manage the daily administrative tasks associated with each team.
THIS JOB IS PERFECT, IF YOU CAN…
- Use methods of effective communication with customers and other departments to make sure the accounts receive the highest level of service.
- Creating project documentation and keeping account level documentation up to date.
- Points of Contact (full contact lists)
- Unique company processes or procedures
- Escalation processes
- SLAs or SLOs (expected response times and ticket handling)
- Work with Service and Installs technicians to ensure locations are set up properly from the start and are configured for a successful deployment.
- Work with all departments within DTiQ to ensure the customers’ requests are handling as quickly as possible.
- Speak with escalated customers to ensure issues are resolved and the customers are satisfied.
- Must be customer service oriented and believe in teamwork, collaboration, adaptability, and initiative.
- Expert product and service support
- Work with Support Leadership to align daily workload with departmental needs
- Creating and working on projects for the executive management team.
- Attempt to duplicate problems and define root causes, using product designs, code, or specifications.
- Once a cause is identified, the company decides whether to create a new fix, depending on the cause of the problem. New fixes are documented for use by the entire support department.
- Maintain the highest level of technical skill and product knowledge
- Other duties as assigned by management.
- Identify and provide an opportunity for each team member for skill training, development training.
- Actively seek out, identify, and reduce customer escalations to Technical Support.
WHAT WE’RE LOOKING FOR
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Outstanding communication (written and verbal) and presentation skills.
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- Job Qualification
- Knowledge of CCTV, Installation & Trouble shooting
- Network+, A+ Security+ Certifications, (CCNA Preferred)
- 4-year bachelor’s degree or relevant work experience Technical Support Call Center environment
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE ROLE
The Technical Support Manager will lead the technical support efforts in building processes and procedures that are successful and repeatable in delivering value to your customers. Every customer is invaluable to our company and long-term goals, and must be delighted, not just satisfied.
We manage and troubleshoot commercial surveillance networks and provide auditing and data analytics services for theft, fraud, and other criminal or high liability events. You are expected to manage a tech support team/s and their respective leads while providing guidance for each team to ensure department operations run smoothly and keep the customer centric focus. Work closely with senior management and executive management of DTiQ, to uphold the strategic leadership vision of the company while ensuring the continuing advancement and development of the department.
THIS JOB IS PERFECT, IF YOU CAN…
- Maintain operational quality of service in the department by enforcing policy and procedures.
- Help establish new policies and procedures and ensuring compliance.
- Contribute to the recruiting and interview process of potential new hires.
- Creating methods of effective communication between the teams to make sure the leadership vision of Support is communicated throughout the entire department.
- Coaching and developing the leadership skills of the leads and technicians by providing counseling, training, career planning, goals, developing incentives and creating opportunities.
- Handling conflict resolution and disciplinary action of team members.
- Ensure utilization and efficiency of each team by using metrics and setting performance goals for each team.
- Ensuring all department key performance indicators are being met at all times.
- Proactively analyze existing processes and procedures to find flaws and enhance efficiency and utilization of the department.
- Using metrics and projections to organize existing resources by creating schedules and shift changes.
- Creating and working on projects for the executive management team.
- Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions
- Work with each of your team members to create quarterly individual impact plans, ensuring that goals follow the SMART methodology and are aligned with team and company goals.
- Identify and provide an opportunity for each team member for skill training, development training.
- Actively seek out, identify, and reduce customer escalations to Technical Support.
- Develop a cadence to review and shadow your team’s interactions with customers, providing constructive feedback and hands-on guidance to help them improve where necessary to deliver the best possible customer service and achieve a high level of customer satisfaction for customers.
- Work with senior leadership, sales, and tech support agents to audit and document escalation tickets and processes in order to identify opportunities for improvement.
- Actively seek out, identify, and reduce customer escalations to Technical Support.
- Other duties assigned by the Executive Staff
WHAT WE’RE LOOKING FOR
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Leadership skills
- Outstanding communication (written and verbal) and presentation skills.
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- Knowledge of CCTV, Installation & Trouble shooting
- Network+, A+ Security+ Certifications
- 4-year bachelor’s degree or relevant work experience in as a Supervisor in a Video Monitoring or Call Center environment
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
Description
DTiQ, largest nationwide provider of surveillance and video-based loss prevention services for the restaurant space! We are looking for individuals looking to start their Information Technology careers, specifically those who have work experience in the restaurant or hospitality industry.
As an entry level Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings and standard procedures. This is a full-time (40 hours per week) job that offers a full compensation package including medical and dental plans, vacation accrual and 401k participation.
Typical Duties and Responsibilities Include:
- Assist customers over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
- Maintain low wait times while focusing on first call resolution.
- Answer questions customers may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
Qualifications
- Experience providing customer service utilizing effective technical troubleshooting skills
- Experience with Windows Operating System, Mac OS X, remote access tools and/or support of mobile devices
- Knowledge of CCTV and IP Camera technology
- Bilingual oral and written communication desired
Click to Apply
As a Technical Support Representative (TSR), your primary responsibility will be to answer incoming calls and actively resolve end user requests. This requires multitasking, excellent customer service skills, and documentation. TSRs are expected to troubleshoot issues, research problems, and walk customers through step-by-step solutions. Solutions include, but are not limited to the following: network configuration and troubleshooting, resolving authentication issues, troubleshooting software and hardware, all while clearly communicating in a user friendly and professional manner.
Skills/Qualifications:
- Comptia Network+, Comptia A+ or comparable certifications and/or equivalent knowledge and experience.
- Ability to demonstrate practical knowledge and familiarity with fundamental network protocols and functions.
- Experience configuring and troubleshooting industry standard network equipment.
- Experience working with remote access tools such as Logmein and VNC.
- 2+ years working with Windows XP and Windows 7.
- Working knowledge of Mac OS X.
- 2+ years’ experience with hardware maintenance and support (preferably Dell and HP).
- Experience with mobile devices including iPhone, iPad, and Android based devices.
- Strong analytical, organizational, and multi-tasking skills.
- Strong written and verbal communication skills with an emphasis on attention to detail.
- All other duties as assigned
Requirements:
- Provide the highest levels of effective customer support to business owners and their staffs in the use of DTT’s proprietary surveillance solutions.
- Ensure electronic records are created and updated for all customer communications.
- Maintain and update documentation for all assigned projects and systems.
- Requires the dedication of highly motivated individuals eager to work in a dynamic, fast-paced environment.
- Punctuality and reliability are critical to success.
- Work hours may include nights and weekends and schedule flexibility is required.
Click to Apply
THE ROLE
A VIP Technician must possess strong written and verbal communication skills. They are expected to approach technical account management from a project management mindset, where they collect or build the documentation for the accounts they manage. They will be expected to build relationships with the individual points of contacts and documenting the procedures unique to the account. This requires a high level of soft skills for internal and external customers and a willingness to work with multiple departments to ensure the customer experience is managed effectively.
THIS JOB IS PERFECT, IF YOU CAN…
- Use methods of effective communication with customers and other departments to make sure the accounts receive the highest level of service.
- Creating project documentation and keeping account level documentation up to date.
- Points of Contact (full contact lists)
- Unique company processes or procedures
- Escalation processes
- SLAs or SLOs (expected response times and ticket handling)
- Work with Service and Installs technicians to ensure locations are set up properly from the start and are configured for a successful deployment.
- Work with all departments within DTiQ to ensure the customers requests are handling as quickly as possible.
- Speak with escalated customers to ensure issues are resolved and the customers are satisfied.
- Must be customer service oriented and believe in teamwork, collaboration, adaptability, and initiative.
- Expert product and service support
- Access to the highest technical resources available for problem resolution or new feature creation.
- Attempt to duplicate problems and define root causes, using product designs, code, or specifications.
- Once a cause is identified, the company decides whether to create a new fix, depending on the cause of the problem. New fixes are documented for use by the entire support department.
- Maintain the highest level of technical skill and product knowledge
- Meet SLO or SLA levels
- Communicate to their direct report the status on a monthly basis
- Other duties as assigned by management.
WHAT WE’RE LOOKING FOR
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Outstanding communication (written and verbal) and presentation skills.
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- Job Qualification
- Knowledge of CCTV, Installation & Trouble shooting
- Network+, A+ Security+ Certifications, (CCNA Preferred)
- 4-year bachelor’s degree or relevant work experience Technical Support Call Center environment
APPLY. YES, THIS IS THE JOB FOR YOU.
Remote Positions
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
We are searching for a high-energy Account Executive (AE) who can recognize opportunities and turn leads into long-last partnerships. With their extensive product knowledge and understanding of industry trends, the Account Executive, will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. Account Executives may also assist in developing sales strategies and establishing quotas. You should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills.
Successful Account Executives will be skilled communicators and presenters who can find the best fit between client and product. The ideal candidate will be organized, passionate about client relations, and focused on enhancing the buyer experience.
THIS JOB IS PERFECT, IF YOU CAN…
- Generate new business by identifying and properly qualifying new business opportunities via presale preparation, prospecting, cold calling and company generated leads
- Negotiate and close open opportunities
- Further develop current client base through a consultative sales approach
- Provide accurate forecasts and pipeline throughout the monthly sales cycle
- Continual tracking and updating of prospect targets, sales opportunities and sales proposal stages via SFDC
- Coordinate your sales effort with team members and other departments
- Fully responsible for meeting and exceeding monthly and annual sales quotas
- Provide support for clients by learning about and satisfying their needs
- Follow up with prospects several times throughout the sales cycle to ensure needs are being met
- Stay current on company offerings and industry trends
- Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
- Present and demonstrate the value of products and services to prospective buyers
- Handle complaints and negotiations
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
WHAT WE’RE LOOKING FOR
- Previous proven sales success in meeting and exceeding assigned monthly and annual sales goals
- 2 years operations and management experience in the food and hospitality industry a plus
- Consultative solutions sales experience with 90+ day B2B sales cycles
- Strong display of commercial business acumen and proven success in a remote account management/sales role
- Ability to sell ROI/value solutions via a relationship building approach with clients, this is not a transactional sales position
- Provide live demos of our 360IQ technology platform online and/or in person
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
REQUIREMENTS
- 4 to 5 years of outside B2B selling experience preferably with a background in Quick Serve Restaurants, Casual Dining, C-Stores, Retail, POS, SaaS, Cloud and IT related fields
- Higher education degree is preferred, but not required
- Effective time management skills
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Location: Open; Boston metro preferred but will also consider other major North East cities as viable alternate home bases.
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
We are searching for a high-energy Account Executive (AE) who can recognize opportunities and turn leads into long-last partnerships. With their extensive product knowledge and understanding of industry trends, the Account Executive, will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. Account Executives may also assist in developing sales strategies and establishing quotas. You should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills.
Successful Account Executives will be skilled communicators and presenters who can find the best fit between client and product. The ideal candidate will be organized, passionate about client relations, and focused on enhancing the buyer experience.
THIS JOB IS PERFECT, IF YOU CAN…
- Generate new business by identifying and properly qualifying new business opportunities via presale preparation, prospecting, cold calling and company generated leads
- Negotiate and close open opportunities
- Further develop current client base through a consultative sales approach
- Provide accurate forecasts and pipeline throughout the monthly sales cycle
- Continual tracking and updating of prospect targets, sales opportunities and sales proposal stages via SFDC
- Coordinate your sales effort with team members and other departments
- Fully responsible for meeting and exceeding monthly and annual sales quotas
- Provide support for clients by learning about and satisfying their needs
- Follow up with prospects several times throughout the sales cycle to ensure needs are being met
- Stay current on company offerings and industry trends
- Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
- Present and demonstrate the value of products and services to prospective buyers
- Handle complaints and negotiations
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
WHAT WE’RE LOOKING FOR
- Previous proven sales success in meeting and exceeding assigned monthly and annual sales goals
- 2 years operations and management experience in the food and hospitality industry a plus
- Consultative solutions sales experience with 90+ day B2B sales cycles
- Strong display of commercial business acumen and proven success in a remote account management/sales role
- Ability to sell ROI/value solutions via a relationship building approach with clients, this is not a transactional sales position
- Provide live demos of our 360IQ technology platform online and/or in person
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
REQUIREMENTS
- 4 to 5 years of outside B2B selling experience preferably with a background in Quick Serve Restaurants, Casual Dining, C-Stores, Retail, POS, SaaS, Cloud and IT related fields
- Higher education degree is preferred, but not required
- Effective time management skills
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Location: Open; Dallas metro preferred but will also consider Houston, San Antonio, and Austin as viable alternate home bases.
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
We are searching for a high-energy Account Executive (AE) who can recognize opportunities and turn leads into long-last partnerships. With their extensive product knowledge and understanding of industry trends, the Account Executive, will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. Account Executives may also assist in developing sales strategies and establishing quotas. You should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills.
Successful Account Executives will be skilled communicators and presenters who can find the best fit between client and product. The ideal candidate will be organized, passionate about client relations, and focused on enhancing the buyer experience.
THIS JOB IS PERFECT, IF YOU CAN…
- Generate new business by identifying and properly qualifying new business opportunities via presale preparation, prospecting, cold calling and company generated leads
- Negotiate and close open opportunities
- Further develop current client base through a consultative sales approach
- Provide accurate forecasts and pipeline throughout the monthly sales cycle
- Continual tracking and updating of prospect targets, sales opportunities and sales proposal stages via SFDC
- Coordinate your sales effort with team members and other departments
- Fully responsible for meeting and exceeding monthly and annual sales quotas
- Provide support for clients by learning about and satisfying their needs
- Follow up with prospects several times throughout the sales cycle to ensure needs are being met
- Stay current on company offerings and industry trends
- Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
- Present and demonstrate the value of products and services to prospective buyers
- Handle complaints and negotiations
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
WHAT WE’RE LOOKING FOR
- Previous proven sales success in meeting and exceeding assigned monthly and annual sales goals
- 2 years operations and management experience in the food and hospitality industry a plus
- Consultative solutions sales experience with 90+ day B2B sales cycles
- Strong display of commercial business acumen and proven success in a remote account management/sales role
- Ability to sell ROI/value solutions via a relationship building approach with clients, this is not a transactional sales position
- Provide live demos of our 360IQ technology platform online and/or in person
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
REQUIREMENTS
- 4 to 5 years of outside B2B selling experience preferably with a background in Quick Serve Restaurants, Casual Dining, C-Stores, Retail, POS, SaaS, Cloud and IT related fields
- Higher education degree is preferred, but not required
- Effective time management skills
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
- Location: Greater Detroit, MI area preferred
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Regional Loss Prevention Auditor (RLPA) is responsible for conducting operational audits and facilitating training meetings. The RLPA position is considered entry level into Loss Prevention for DTiQ Technologies, Inc.
Operational audits are conducted for the majority of DTiQ’s clients. The audit examines basic operational controls and customer service related issues. The time to complete each audit varies by client, but usually averages between two and four hours. The RLPA can expect to conduct approximately 40 audits per month.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general Customer Success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
THIS JOB IS PERFECT, IF YOU CAN…
- Identify operational deficiencies while conducting audits and providing suggestions to client staff regarding resolution/improvement
- Conduct Store Security Visits and Visibility Visits at client locations.
- Assist the Investigator; either a Regional Loss Prevention Manager (RLPM) or Market Loss Prevention Manager (MLPM) with facilitating loss awareness meetings
- Work closely with the Investigator to assist in the investigation of losses within client locations. Reviewing exception based reports and following paperwork trails will be a critical part of the RLPA’s position
- Prepare paperwork to accurately document audit results
- Complete all paperwork in a timely and efficient manner
- Play a very important role in fostering and maintaining a positive business relationship with all clients by communicating operational concerns discovered during the audit and taking proactive measures to resolve store level operational issues
WHAT WE’RE LOOKING FOR
- Ability to travel 60-70%
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- 1 to 3 years of Retail experience or Loss Prevention related experience.
- BA or BS Degree preferred.
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Regional Loss Prevention Manager will conduct investigations in response to exception reports, stores with high shrink percentages, cash shortages, and other loss associated with employee dishonesty. The Regional Loss Prevention Manager will be responsible for quickly identifying losses and developing and implementing a corrective action plan to minimize the associated liability.
Investigations will include the interview of suspect individuals based on information from exception reports, covert camera installations, surveillance’s, paperwork trails and other evidence of known or suspected losses.
Upon the successful conclusion of an investigation the Regional Loss Prevention Manager will provide a report detailing all findings of the investigation. When prosecution is desired the Investigator will act as a witness for the client/company during the legal proceedings of the police departments and the courts.
The Regional Loss Prevention Manager will be responsible for conducting operational audits within their assigned region. The Investigator will be responsible for understanding the scope of the audit for each customer and the number of audits that must be completed.
THIS JOB IS PERFECT, IF YOU CAN…
- Provide LP training and awareness.
- Assist with development and/or refinement of LP programs.
- Support customer stores to minimize loss of assets.
- Be responsible to act according to all policies and procedures designated by the Company.
REQUIREMENTS
- A degree from an accredited college in Criminal Justice or related field
- Certification in Wicklander-Zulawski & Associates basic and advanced interview/interrogation training.
- Extensive experience in conducting interviews resulting in written confessions that have been successfully utilized for prosecution or civil restitution.
- Bi-lingual in English and Spanish, is a plus
- A positive attitude and collaborative mindset
- Ability to travel 70% of the time, including extensive driving, flight and overnight travel
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Regional Loss Prevention Manager will conduct investigations in response to exception reports, stores with high shrink percentages, cash shortages, and other loss associated with employee dishonesty. The Regional Loss Prevention Manager will be responsible for quickly identifying losses and developing and implementing a corrective action plan to minimize the associated liability.
Investigations will include the interview of suspect individuals based on information from exception reports, covert camera installations, surveillance’s, paperwork trails and other evidence of known or suspected losses.
Upon the successful conclusion of an investigation the Regional Loss Prevention Manager will provide a report detailing all findings of the investigation. When prosecution is desired the Investigator will act as a witness for the client/company during the legal proceedings of the police departments and the courts.
The Regional Loss Prevention Manager will be responsible for conducting operational audits within their assigned region. The Investigator will be responsible for understanding the scope of the audit for each customer and the number of audits that must be completed.
THIS JOB IS PERFECT, IF YOU CAN…
- Provide LP training and awareness.
- Assist with development and/or refinement of LP programs.
- Support customer stores to minimize loss of assets.
- Be responsible to act according to all policies and procedures designated by the Company.
REQUIREMENTS
- A degree from an accredited college in Criminal Justice or related field
- Certification in Wicklander-Zulawski & Associates basic and advanced interview/interrogation training.
- Extensive experience in conducting interviews resulting in written confessions that have been successfully utilized for prosecution or civil restitution.
- Bi-lingual in English and Spanish, is a plus
- A positive attitude and collaborative mindset
- Ability to travel 70% of the time, including extensive driving, flight and overnight travel
APPLY. YES, THIS IS THE JOB FOR YOU.
Click to Apply
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Regional Loss Prevention Manager will conduct investigations in response to exception reports, stores with high shrink percentages, cash shortages, and other loss associated with employee dishonesty. The Regional Loss Prevention Manager will be responsible for quickly identifying losses and developing and implementing a corrective action plan to minimize the associated liability.
Investigations will include the interview of suspect individuals based on information from exception reports, covert camera installations, surveillance’s, paperwork trails and other evidence of known or suspected losses.
Upon the successful conclusion of an investigation the Regional Loss Prevention Manager will provide a report detailing all findings of the investigation. When prosecution is desired the Investigator will act as a witness for the client/company during the legal proceedings of the police departments and the courts.
The Regional Loss Prevention Manager will be responsible for conducting operational audits within their assigned region. The Investigator will be responsible for understanding the scope of the audit for each customer and the number of audits that must be completed.
THIS JOB IS PERFECT, IF YOU CAN…
- Provide LP training and awareness.
- Assist with development and/or refinement of LP programs.
- Support customer stores to minimize loss of assets.
- Be responsible to act according to all policies and procedures designated by the Company.
REQUIREMENTS
- A degree from an accredited college in Criminal Justice or related field
- Certification in Wicklander-Zulawski & Associates basic and advanced interview/interrogation training.
- Extensive experience in conducting interviews resulting in written confessions that have been successfully utilized for prosecution or civil restitution.
- Bi-lingual in English and Spanish, is a plus
- A positive attitude and collaborative mindset
- Ability to travel 70% of the time, including extensive driving, flight and overnight travel
APPLY. YES, THIS IS THE JOB FOR YOU.
- DTiQ will ask to obtain a background check report on applicants.
DTiQ provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, ancestry, age, mental disability, physical disability (including HIV status), medical condition (e.g., cancer), marital or familial status, military status or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Applicants have rights under Federal Employment Laws.