THE COMPANY

DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.

With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.

If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

THE ROLE

We are searching for a high-energy Account Executive (AE) who can recognize opportunities and turn leads into long-last partnerships. With their extensive product knowledge and understanding of industry trends, the Account Executive, will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. Account Executives may also assist in developing sales strategies and establishing quotas. You should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills.

Successful Account Executives will be skilled communicators and presenters who can find the best fit between client and product. The ideal candidate will be organized, passionate about client relations, and focused on enhancing the buyer experience.

THIS JOB IS PERFECT, IF YOU CAN…

• Generate new business by identifying and properly qualifying new business opportunities via presale preparation, prospecting, cold calling and company generated leads
• Negotiate and close open opportunities
• Further develop current client base through a consultative sales approach
• Provide accurate forecasts and pipeline throughout the monthly sales cycle
• Continual tracking and updating of prospect targets, sales opportunities and sales proposal stages via SFDC
• Coordinate your sales effort with team members and other departments
• Fully responsible for meeting and exceeding monthly and annual sales quotas
• Provide support for clients by learning about and satisfying their needs
• Follow up with prospects several times throughout the sales cycle to ensure needs are being met
• Stay current on company offerings and industry trends
• Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
• Present and demonstrate the value of products and services to prospective buyers
• Handle complaints and negotiations
• Detail oriented and analytical
• Thrive as the ultimate team player and treat everyone with respect
• Crave a fast-moving technology environment

WHAT WE’RE LOOKING FOR

• Previous proven sales success in meeting and exceeding assigned monthly and annual sales goals
• 2 years operations and management experience in the food and hospitality industry a plus
• Consultative solutions sales experience with 90+ day B2B sales cycles
• Strong display of commercial business acumen and proven success in a remote account management/sales role
• Ability to sell ROI/value solutions via a relationship building approach with clients, this is not a transactional sales position
• Provide live demos of our 360IQ technology platform online and/or in person
• Proven ability to drive continuous value of our product(s) and services
• Familiarity working with clients of all sizes
• Outstanding communication (written and verbal) and presentation skills.

REQUIREMENTS

• 4 to 5 years of outside B2B selling experience preferably with a background in Quick Serve Restaurants, Casual Dining, C-Stores, Retail, POS, SaaS, Cloud and IT related fields
• Higher education degree is preferred, but not required
• Effective time management skills
• Masterful attention to (and execution of) details
• Sense of urgency in completing tasks
• A positive attitude and collaborative mindset
• Ability to work in a fast-paced environment
• You want to help and serve our customers
• Location: Open; Dallas metro preferred but will also consider Houston, San Antonio, and Austin as viable alternate home bases.

APPLY. YES, THIS IS THE JOB FOR YOU​.

THE COMPANY

DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.

With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.

If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

THE ROLE

The Customer Success Manager (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to your customers. Early customers are invaluable to our company and long-term goals, and must be delighted, not just satisfied.

You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services.  You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general Customer Success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

THIS JOB IS PERFECT, IF YOU CAN…

• Ensure smooth handoffs from the sales to installation phase, from Installation to onboarding, and from onboarding to customer success
• Contribute to the overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
• Cross-departmental communication and advocacy on behalf of the customer (between Services & Support)
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Work to identify and/or develop upsell opportunities
• Field Product Management – bringing intelligent product feedback and recommendations from customers back to the DTiQ Product team
• Program manage account escalations
• Leadership – developing and delivering world-class processes for Customer Success

WHAT WE’RE LOOKING FOR

• Prior experience in Customer Success, restaurant/retail operations or equivalent history of increasing customer satisfaction, adoption, and retention
• The ability to train customers on use of the DTiQ platform and how to leverage our performance improvement solution. A true passion for customers and customer success
• Proven ability to drive continuous value of our product(s) and services
• Familiarity working with clients of all sizes
• Outstanding communication (written and verbal) and presentation skills.
• Detail oriented and analytical
• Thrive as the ultimate team player and treat everyone with respect
• Crave a fast-moving technology environment

REQUIREMENTS

• Bachelor’s degree or a minimum 5 years of relevant experience; or a combination of equivalent experience and education
• Masterful attention to (and execution of) details
• Sense of urgency in completing tasks
• A positive attitude and collaborative mindset
• Ability to work in a fast-paced environment
• You want to help and serve our customers
• Location: Open; Boston metro area desired

APPLY. YES, THIS IS THE JOB FOR YOU​.

THE COMPANY

DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.

With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.

If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

THE ROLE

The Senior Product Manager will work together with internal and external stakeholders to develop our best-in-class video and data solution. Our goal is to create a seamless integration of three companies that make up DTiQ, and develop a product offering that reflects the various strengths of these organizations.

THIS JOB IS PERFECT, IF YOU…

• Define and drive a variety of features and enhancements within the various product offerings at DTiQ
• Interact with stakeholders of all levels (C-level to operators) to understand pain points and propose system-oriented solutions
• Guide cross-functional teams to deliver at all levels of our offerings
• Engage in data driven approach to feature development and prioritization
• Have respect for the rules but the savvy to break them
• Know how to face a challenge (a “no” only makes you more determined)
• Thrive as the ultimate team player and treat everyone with respect

WHAT WE’RE LOOKING FOR

• 3+ years of Product Management experience
• Experience building enterprise software platforms incorporating an array of technologies
• Outstanding communication (written and verbal) and presentation skills
• Appreciation for great user experience as well as the context of a minimum viable product
• Strong aptitude for technical writing or user story documentation
• Ability to keep multiple projects moving concurrently
• MBA or degree in computer science is a plus
• An organized, team-first player
• A positive attitude and collaborative mindset

APPLY. YES, THIS IS THE JOB FOR YOU​.

THE COMPANY

DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.

With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.

If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

THE ROLE

The Solutions Engineer will lead the pre-sales efforts in designing and building DTiQ Systems that exceed our customers expectations and provide high value in helping our customers better und customers are invaluable to our company and long-term goals, and must be delighted, not just satisfied.

You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services.  You will also apply your industry expertise with customers in best practices discussions, whether those are specific to the use of our products or general engineering & design conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

THIS JOB IS PERFECT, IF YOU CAN…

• Evaluates new & existing video systems, products, components, and applications by designing and conducting research programs; applying knowledge of video systems, installation methods and materials.
• Confirms system’s and components’ capabilities by designing calculations and quotes within DTiQ systems
• Develops DTiQ solutions by studying customer requirements; researching and testing Video & POS (point of sale) methods and materials.
• Develops installation processes by designing and modifying equipment for building and assembling video components; soliciting observations from sales executives.
• Assures product quality by designing video calculations; working with support teams on finished products and system capabilities.
• Performs Demonstrations of DTiQ Hardware and Software to customers, both existing and potential
• Validates sales executive created quotes and designs using DTiQ Software
• Develops site drawings/renderings based on blueprints, photographs and internet research
• Documents existing opportunities (large scale) for collective engineering with team on large projects
• Works with Leadership to evaluate economics and profitability of opportunities using DTiQ Hardware and Software
• Provides engineering information by answering questions and requests.
• Maintains product and company reputation by complying with federal and state regulations.
• Keeps equipment operational by following DTiQ instructions and established procedures
• Maintains product data base by participation with DTiQ programs; entering data.
• Completes projects by training and guiding technicians & customers
• Maintains professional and technical knowledge by reviewing professional publications; establishing professional networks; participating in professional exercises with leadership.
• Contributes to team effort by accomplishing related tasks as needed, including support for other departments within DTiQ

WHAT WE’RE LOOKING FOR

• Prior experience in Video System Design & Engineering or equivalent history of working with Technology Systems used in Retail, Food & Beverage and Quick Serve Restaurants
• Leadership skills
• A true passion for customers and customer success
• Proven ability to drive continuous value of our product(s) and services
• Familiarity working with clients of all sizes
• Outstanding communication (written and verbal) and presentation skills.
• Detail oriented and analytical
• Thrive as the ultimate team player and treat everyone with respect
• Crave a fast-moving technology environment

REQUIREMENTS

• Bachelor’s degree or a minimum 5 years of relevant experience; or a combination of equivalent experience and education
• Masterful attention to (and execution of) details
• Sense of urgency in completing tasks
• A positive attitude and collaborative mindset
• Ability to work in a fast-paced environment
• You want to help and serve our customers

APPLY. YES, THIS IS THE JOB FOR YOU​.

THE COMPANY

DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.

With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.

If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

THE ROLE

As a DevOps Engineer, your primary responsibility will be for helping to scale our infrastructure by creating automation, enhancing performance, efficiency and security of our backend systems. We have an Agile based team environment and release frequently.

You will be working directly with development, management and quality assurance teams to deliver software quickly and reliably to customers, both internal and external. You should be able to easily translate our business requirements into functional and appealing interactive applications.

As part of the interview process, applicants are expected to submit a link to a functional demo of an app they built as well as provide samples of code from that application.  Applications demonstrating use of vendor APIs, finely tuned data schemas & cloud environment deployments are a plus.

THIS JOB IS PERFECT, IF YOU CAN…

• Review project scope and ask questions before starting development.
• Work through business logic problems and be prepared to offer solutions.
• Modify existing code to correct errors and improve system performance.
• Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.

WHAT WE’RE LOOKING FOR

• Bachelor’s degree (BA/BS) from four-year college or university; or equivalent training, education, and experience Additional Job Requirements
• Minimum of 5 years of experience with Amazon Web Services
• Minimum of 5 years of experience within Systems Engineering
• Minimum of 5 years of experience working with Cloud infrastructure technologies
• Experience with performing support and administrative tasks within Amazon Web Services (AWS), or other cloud infrastructure technologies
• Proficient in scripting and one or more programming languages (Python, Ruby, Perl, JavaScript, Bash)
• Experience with Infrastructure provisioning and container tools such as Vagrant, Chef, Puppet, Docker, Kubernetes, Ansible, Jenkins, Cloud Formation, Terraform.
• Proficient in monitoring and logging tools such as Splunk, Elasticsearch, Logstash, Kibana.
• Experience deploying and coding micro services, as well as executing performance management (Auto Scaling)
• Experience working with databases like SQL Server, MySQL, Postgresql
• Experience working with big data distribution systems such as AWS S3 and Hadoop
• Experience designing and developing concurrent distributed applications operating on large clusters of machines.
• Familiarity setting up caching layers and task queue such as Redis, memcached, RabbitMQ, AWS SQS.
• Expert at designing and building production APIs.

PREFERRED SKILLS AND QUALIFICATIONS (not required)

• Effective English language communications skills to both technical and non-technical audiences
• Comfortable with managing change, deadline driven, proactive.
• Experience working with Unix and Linux operating systems
• Extensive knowledge of computer science fundamentals, including algorithms, and data structures.
• Knowledge of HTML5, CSS3, JavaScript, PHP, Java, Angular, jQuery, C, C++, JSON, XML
• Knowledge of Git

APPLY. YES, THIS IS THE JOB FOR YOU​.

THE COMPANY

DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.

With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.

If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

THE ROLE

The Loss Prevention Specialist (LPS) is a key high-level hourly position within DTiQ. The Loss Prevention Specialist leads the effort to efficiently and effectively provide exceptional video surveillance audits to our clients by informing them on their daily business operations in connection with theft and operational deficiencies.

THIS JOB IS PERFECT, IF YOU…

• Like to crush daily goals while meeting high quality standards for your customers
• Possess excellent time management skills
• Ensure high standard of internal audits for our clients
• Effectively report description of video surveillance
• Work well handling multiple tasks and completing daily assignments on time and efficiently
• Are not afraid to jump in and learn new technologies and systems

REQUIREMENTS

• Prefer experience in loss prevention/asset protection, food services, retail sales, auditing, risk management, inventory control, data analysis or other related fields
• Experience as a supervisor or team lead in retail or food services is a PLUS
• Ability to effectively communicate (written and verbal)
• Proficient with MS Office
• Ability to work in a fast-paced environment
• A healthy interest in driving efficiency
• High school diploma or equivalent

APPLY. YES, THIS IS THE JOB FOR YOU​.

THE COMPANY

DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.

With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.

If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

THE ROLE

The Technical Project Manager/Installation plays a key role in driving the overall project management for our Implementation Teams. The right candidate is a natural leader and a project focused machine that knows how to ensure completion on time and on budget, and measure project performance.

Deadlines can loom, but that’s when you really thrive – keeping your cool and maintaining a positive attitude is second nature. You are a person who NEEDS to make things happen – to make the project come to life. You are driven and a natural collaborator who is ready to brief fellow team members of the team with the “who, when, and why” to arrive at the best “what.” You cannot be stopped.

THIS JOB IS PERFECT, IF YOU…

• Live to see projects complete, on time, and on budget
• Understand that communication with stakeholders is key
• Have respect for the rules but the savvy to break them
• Know how to take a punch (a “no” only makes you more determined)
• Thrive as the ultimate team player and treat everyone with respect
• Crave a fast-moving environment

REQUIREMENTS

• Bachelor’s Degree in Computer Science, Business Administration, Project Management or a combination of equivalent experience and education
• Experience as a technical/installation project manager in a similar environment is a MUST
• 3+ years of experience as a project or program manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services.
• Experience with enterprise hospitality or retail customers
• A strong Project Management background, PM certification is highly desirable
• Track record of developing work plans, schedules, project estimates, resource plans, and status reports
• Conduct risk analysis and monitoring the progress of plans against project milestones and budgets
• Extensive knowledge of providing technical and analytical guidance to the project team and ensuring quality standards and review of project deliverables
• An organized, team-first player
• A positive attitude and collaborative mindset
• Outstanding communication (written and verbal) and presentation skills
• A healthy interest in driving efficiency

APPLY. YES, THIS IS THE JOB FOR YOU​.

As a Technical Support Representative (TSR), your primary responsibility will be to answer incoming calls and actively resolve end user requests. This requires multitasking, excellent customer service skills, and documentation. TSRs are expected to troubleshoot issues, research problems, and walk customers through step-by-step solutions. Solutions include, but are not limited to the following: network configuration and troubleshooting, resolving authentication issues, troubleshooting software and hardware, all while clearly communicating in a user friendly and professional manner.

Skills/Qualifications:

• Comptia Network+, Comptia A+ or comparable certifications and/or equivalent knowledge and experience.
• Ability to demonstrate practical knowledge and familiarity with fundamental network protocols and functions.
• Experience configuring and troubleshooting industry standard network equipment.
• Experience working with remote access tools such as Logmein and VNC.
• 2+ years working with Windows XP and Windows 7.
• Working knowledge of Mac OS X.
• 2+ years’ experience with hardware maintenance and support (preferably Dell and HP).
• Experience with mobile devices including iPhone, iPad, and Android based devices.
• Strong analytical, organizational, and multi-tasking skills.
• Strong written and verbal communication skills with an emphasis on attention to detail.
• All other duties as assigned

Requirements:

• Provide the highest levels of effective customer support to business owners and their staffs in the use of DTT’s proprietary surveillance solutions.
• Ensure electronic records are created and updated for all customer communications.
• Maintain and update documentation for all assigned projects and systems.
• Requires the dedication of highly motivated individuals eager to work in a dynamic, fast-paced environment.
• Punctuality and reliability are critical to success.
• Work hours may include nights and weekends and schedule flexibility is required.