We are always looking for highly motivated, talented individuals to join DTiQ’s dynamic team
CAREERS
JOIN OUR TEAM
If you’re interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. Though we’re nearly 20 years old, DTiQ maintains a dynamic start-up culture that rewards hard work and creativity. Work alongside other committed and welcoming professionals to collaborate on new ideas, achieve individual and team-oriented goals, and develop your skill set.
DTiQ is committed to creating a welcoming and diverse environment for all of our employees. We believe that diversity in the workplace fosters a culture of inclusivity and respect that encourages employees to share their amazing ideas. We actively recruit employees from different countries, backgrounds, genders, ages, ethnicities, sexual orientations and beliefs. We take pride in empowering our female employees and providing them with incredible opportunities to advance their careers.
DTiQ OFFERS GREAT BENEFITS
In addition to competitive compensation plans and rewards programs, we offer a variety of great benefits
Other Benefits
Employee Referral Programs
Travel Assistance
Bereavement Counseling
Identity Theft Recovery Services
Health Care
Medical, Dental, & Vision Coverage
Employee Assistance Program
Ergonomics Process
Life Insurance
Employee Basic Life, Accidental Death & Dismemberment Insurance
Financial Benefits
401(K) Plan
Long-Term Disability Insurance
Workers’ Compensation
Time Off
Paid Time Off
Paid Holidays
Paid Floaters
Compensation
Competitive Compensation Plans & Reward Program!
Employee Highlight
``Bite The Click`` - Hackathon Success!
The DTiQ Boot Camp team won the award distinction for the “Bite The Click” application that was created in 24 hours.
Job Openings
Framingham, MA
The Company
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
The Solutions Engineer will lead the pre-sales efforts in designing and building DTiQ Systems that exceed our customer’s expectations and provide high value in helping our customers better and customers are invaluable to our company and long-term goals and must be delighted, not just satisfied.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your industry expertise with customers in best practices discussions, whether those are specific to the use of our products or general engineering & design conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
This job is perfect if you can…
- Evaluates new & existing video systems, products, components, and applications by designing and conducting research programs; applying knowledge of video systems, installation methods, and materials.
- Confirms system’s and components’ capabilities by designing calculations and quotes within DTiQ systems
- Develops DTiQ solutions by studying customer requirements; researching and testing Video & POS (point of sale) methods and materials.
- Develops installation processes by designing and modifying equipment for building and assembling video components; soliciting observations from sales executives.
- Assures product quality by designing video calculations; working with support teams on finished products and system capabilities.
- Performs Demonstrations of DTiQ Hardware and Software to customers, both existing and potential
- Validates sales executive created quotes and designs using DTiQ Software
- Develops site drawings/renderings based on blueprints, photographs, and internet research
- Documents existing opportunities (large scale) for collective engineering with the team on large projects
- Works with Leadership to evaluate economics and profitability of opportunities using DTiQ Hardware and Software
- Provides engineering information by answering questions and requests.
- Maintains product and company reputation by complying with federal and state regulations.
- Keeps equipment operational by following DTiQ instructions and established procedures
- Maintains product database by participation with DTiQ programs; entering data.
- Completes projects by training and guiding technicians & customers
- Maintains professional and technical knowledge by reviewing professional publications; establishing professional networks; participating in professional exercises with leadership.
- Contributes to team effort by accomplishing related tasks as needed, including support for other departments within DTiQ
Qualifications
- Prior experience in Video System Design & Engineering or equivalent history of working with Technology Systems used in Retail, Food & Beverage and Quick Serve Restaurants
- Leadership skills
- A true passion for customers and customer success
- Proven ability to drive continuous value of our product(s) and services
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
Requirements
- Bachelor’s degree or a minimum 5 years of relevant experience; or a combination of equivalent experience and education
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
Gliwice, Poland
Job Description:
The Full Stack Web Developer for the DTiQ will be responsible for designing and developing web applications that fulfill business/support requirements for our main web product and maintenance management system. You will be working alongside a team of other developers/PMs and Architecture Lead to ensure consistent solutions. Additional duties will include but are not limited to:
- Researching, developing and testing new emerging web technologies for future web applications.
- Communicating effectively with team members.
- Effectively participate in solution architecture creation process.
Main Responsibilities:
- Develop front/back end website architecture.
- Ensure responsiveness of applications.
- Responsible for functionality documentation.
- Ability to work on multiple projects as needed.
- Ability to write modular and maintainable code.
- Monitor overall code quality/build failures.
- Ability to identify potential performance bottlenecks.
- Participate in daily stand-ups.
- Work closely with Project Managers and other staff members to collect requirements, estimate work, and ensure that projects are delivered according to schedule.
Required Skills:
- Degree in computer science or related field.
- Over 3 years of commercial experience as full stack developer.
- Good knowledge of .NET and .NET Core.
- Familiar with MS SQL databases.
- Knowledge of Frontend technologies HTML, CSS, JavaScript, TypeScript.
- Familiar with frameworks such as Angular JS/Angular 2+, especially Angular 7/8.
- Familiar with Agile Methodology and tools such as Jira/Confluence/Git.
- Strong organizational, verbal communication and problem solving skills.
- Good command of spoken and written English.
Nice to have:
- Familiar with AWS Cloud Services.
- Experience in Node.JS and Vue.JS.
We offer:
- Employment Contract , B2B
- Full time position, work in Gliwice office/ remote work
- The possibility of professional development
- Stable working environment – we focus on long-term cooperation
- English lessons
- Spanish lessons
- Private medical care Luxmed
- Live Insurance AVIVA
- Mutlisport
- Most importantly to be part of an expanding team
Join Our Team
If you’re interested in technology, loss prevention, or hospitality, advance your career at DTiQ. We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. Though we’re nearly 20 years old, DTiQ maintains a dynamic start-up culture that rewards hard work and creativity. Work alongside other committed and welcoming professionals to collaborate on new ideas, achieve individual and team-oriented goals, and develop your skillset.
DTiQ is committed to creating a welcoming and diverse environment for all of our employees. We believe that diversity in the workplace fosters a culture of inclusivity and respect that encourages employees to share their amazing ideas. We actively recruit employees from different countries, backgrounds, genders, ages, ethnicities, sexual orientations, and beliefs. We take pride in empowering our female employees and providing them with incredible opportunities to advance their careers.
Responsibilities:
- Build, develop and deploy image processing, video services and applications
- Contribute to product innovation and development process
- Maintaining and enhancing existing video solutions
Required Skillset
- Experience in Windows, especially regarding the networking and media (audio/video) stacks
- Experience with video/audio codecs, video/audio file containers, or streaming protocols
- Experience/familiarity with most, if not all, of the following:
- WebRTC
- GStreamer
- FFMpeg
- DirectX/DirectShow/DirectDraw
- Amazon Web Services Infrastructure
- Kinesis Video Streams
Software development proficiency in
- C, C++
- .NET – C#, C++/CLR
- MS-SQL
- Experience in working with GIT, Jira, Jenkins
- Good command of English
- Master of Science degree in Computer Science, Computer Engineering or equivalent combination of education and experience
We offer:
- Employment Contract, B2B
- The possibility of professional development
- Stable working environment – we focus on long-term cooperation
- English lessons
- Private medical care, live Insurance, Multisport
- Most importantly to be part of an expanding team
Product Manager working to advance DTiQ’s core product offering – 360iQ – a remote operations management tool and intelligent video surveillance system backed by AI – by managing day-to-day product needs like features requests, problem (bugs) solutions, UI/UX modifications, integrations, and contact with stakeholders and clients. The Product Manager will report to the Director of Product Management.
Responsibilities/Duties/ Essential Functions:
- Take ownership of the digital product development process, from concept to implementation
- Use your analytical skills to study user data to make data-driven new feature proposals
- Assess the impact of all work items, such as new features, improvements, and bugs
- Prioritize user stories and tasks in an effective product backlog
- Deliver diagrams, wireframes or other materials required for feature descriptions
- Research industry trends to understand competitor stance and to uncover new opportunities
- Represent the customer (be a proxy) within the development process
- Support the development team with any questions they may have
- Collaborate with other Product Managers to resolve dependencies between requirement areas and products
Experience & Skills:
- Experience as a Product Manager & proven track record of delivering software products
- Ability to decompose a high-level concept into business requirements, product backlog & user stories
- Experience and feel for product prototyping, ability to work efficiently with UX & graphic designers
- Experience in working directly with development teams in an agile environment
- Great analytical skills; data-driven mindset
- Good knowledge of Jira or similar tools will be a plus
- Quick learning skills to master the business environment
- Great command of English (written and spoken C1).
- Strong E.Q. with the ability to clearly communicate and influence cross-functional teams
Nice to Have
- Experience and/or interest in AI, ML & Deep Learning solutions
- Experience in B2B & working with data products
- Product Manager certificate
We Offer
- Full remote position
- Opportunity to work with industry-leading solutions
- Growth opportunities (training budget)
- Employment Contract, B2B
- The possibility of professional development
- Stable working environment – we focus on long-term cooperation
- English lessons
- Private medical care Luxmed
- Life Insurance AVIVA
- Multisport
- Most importantly to be part of an expanding team
Las Vegas, Nevada
The Role
As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.
Job Duties:
- Assist customers over the phone with issues such as:
- Asset Protection
- Account Creation / Deletion.
- Password Resetting.
- Video Footage Retrieval.
- Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
- Mac / Apple Setup and Installation of Remote Software.
- Mobile Device Setup (iPhone and Android).
- Maintain low wait times while focusing on first call resolution.
- Answer questions customer may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
- Follow DTiQ’s policies and procedures outlined in our knowledge base.
- All other duties as assigned by management.
The Role
As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.
Job Duties:
- Assist customers over the phone with issues such as:
- Asset Protection
- Account Creation / Deletion.
- Password Resetting.
- Video Footage Retrieval.
- Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
- Mac / Apple Setup and Installation of Remote Software.
- Mobile Device Setup (iPhone and Android).
- Maintain low wait times while focusing on first call resolution.
- Answer questions customer may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
- Follow DTiQ’s policies and procedures outlined in our knowledge base.
- All other duties as assigned by management.
The Role
As a Loss Prevention Specialist, you will be the subject matter expert utilizing your previous experience to analyze our client’s operations and provide actionable feedback. You will be trained to efficiently analyze POS data to identify internal theft, review surveillance video and audio, and identify operational deficiencies. While working out of a centralized location, you will connect to our client’s locations remotely. No travel is needed.
Unlike Retail Loss Prevention, we work Monday through Friday with weekends and holidays off. The Loss Prevention Services Department operates two shifts, 6am to 3pm, and 10am to 7pm.
Starting pay is competitive with the opportunity to increase your pay after the 90-day probationary period. Additionally, monthly individual incentives of up to $400 are available. Must meet production goals and maintain department standards for quality.
Whether you are a seasoned Loss Prevention Professional or someone who is looking to start a career in Loss Prevention, DTT Loss Prevention Services offers a great opportunity to learn a skill that many Loss Prevention Professionals do not get the opportunity to experience.
Duties:
- Meet a daily goal while maintaining quality standards
- Must possess time management skills
- Prompt completion of work as assigned by supervisor
- Must maintain prompt and consistent attendance as scheduled
- Audit/review video, audio and POS data
- Report with video still pictures and descriptions of audited video
- Other duties as assigned
Skills/Qualifications:
- Experience in investigating internal theft is desired, but not required
- Accuracy, Integrity, and Attention to detail
- High school graduate
- Ability to communicate effectively, both orally and in writing. Must read, write, and speak
- English fluently
- Knowledge of Microsoft Office and Windows
- Ability to multitask
DTiQ’s integrated, pro-active systems provide restaurant owners/operators with actionable business intelligence data. To learn more about our company and the industry, please visit our website at http://www.dttusa.com .Want to fight one of the most prolific types of theft? Join DTiQ’s growing team of Loss Prevention Specialists and make a difference.
DTiQ offers medical, dental and vision benefits as well as paid time off and paid Holidays. DTiQ will ask to obtain a consumer report (background check report) on applicants for employment purposes. DTiQ conducts drug tests as a part of our pre-employment screening process.
The Project Manager plays a key role in driving the overall project management for our Implementation Teams. The ideal candidate has installation experience in industries such as security, access control, audiovisual, low voltage, or telecom.
KEY RESPONSIBILITIES…
- Inform customer and Account Executive of job next steps, roadblocks, and progress
- Coordinate project management activities, resources, equipment, and information
- Use and maintain comprehensive project documentation, plans, and reports
- Partner with clients to identify and define requirements, scope, and objectives
- Ensure project deadlines are met or exceeded.
- Effectively communicate with all project stakeholders, including but not limited to clients, sales, field technicians, etc.
- Ensure actual project costs are at or below the estimated cost.
- Use tools such as Sedona, OPT, Excel, and Smartsheet to drive results.
- Assess and mitigate project risks.
- Responsible for project procurement management, including approving purchase orders and paying contractors.
- Work with all stakeholders to eliminate any project blockers
- Create a project management calendar for fulling each goal and objective
- Review the technology and solution of each job before shipping.
- Make sure client’s needs are met as projects evolve
- Ensure standards and requirements are met by conducting quality assurance with the sales team
- Organizing, attending, and participating in stakeholder meetings
- Documenting and following up on important actions and decisions from meetings
- Provide administrative support as needed
- Answer all incoming calls and jobs providing concise, accurate, and complete resolutions and/or next steps
- Gather site requirements, review and recommend operational design as it pertains to the installation
- Listen to and understand the customer needs, using tools and resources to provide appropriate assistance, information, resolution and services
- Prioritize Jobs based on Service Levels & Job Priority
- Work jobs that have tasks associated with Implementations
- Identify and escalate priority issues to the appropriate resources for resolution
- Process all job requests accurately and within defined service level guidelines
- Configuration Review for remote access
- Process Labor Purchase Orders
- Perform Job Cost Analysis
- Work with on-field third party technicians to ensure Installation Quality
- Procure third party techs based on job needs
Qualifications
- Experience as an installation project manager in industries such as security, access control, audiovisual, low voltage, and telecom is a MUST
- Bachelor’s Degree in Computer Science, Business Administration, Project Management or a combination of equivalent experience and education
- 3+ years of experience as a project or program manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services.
- Experience with enterprise hospitality or retail customers
- With a strong Project Management background, PM certification is highly desirable
- Track record of developing work plans, schedules, project estimates, resource plans, and status reports
- Conduct risk analysis and monitoring the progress of plans against project milestones and budgets
- Extensive knowledge of providing technical and analytical guidance to the project team and ensuring quality standards and review of project deliverables
- An organized, team-first player
- A positive attitude and collaborative mindset
- Outstanding communication (written and verbal) and presentation skills
- A healthy interest in driving efficiency
Level
Entry
Job Location
Las Vegas, NV – Las Vegas, NV
Position Type
Full Time
Education Level
High School
Job Category
Customer Service
Job Description
DTiQ, largest nationwide provider of surveillance and video-based loss prevention services for the restaurant space! We are looking for individuals looking to start their Information Technology careers, specifically those who have work experience in the restaurant or hospitality industry.
As an entry-level Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings, and standard procedures. This is a full-time (40 hours per week) job that offers a full compensation package including medical and dental plans, vacation accrual, and 401k participation.
Typical Duties and Responsibilities Include:
- Assist customers over the phone with issues such as account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
- Maintain low wait times while focusing on first call resolution.
- Answer questions customers may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
Other Locations
Description
The Business Development Manager will develop and acquire new enterprise clients and increase revenue through thorough understanding of prospective client business needs. Manges distinct existing client base and ensures clients are migrating to the latest technology as well as selling across the full portfolio of DTiQ service offerings.
Duties & Responsibilities:
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logistics
• Manages existing sales pipeline and developing new business opportunities
• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
• Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
• Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics
• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
• Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals
• Maintain and share professional knowledge through education, networking, events, and presentations
• Identify, develop and maintain relations with existing clients to drive billed revenue for attaining set revenue targets.
• Conducts client or brand business reviews
Skills and Qualifications
• Bachelor’s degree in business or management
• Successful track record in B2B sales and negotiation
• Excellent verbal and written communication skills
• Working experience with sales techniques
• Proficiency with data analysis, forecasting, and budgeting
• Proven ability to plan and manage resources
• Preferred Qualifications
• Experience with CRM software (i.e., Salesforce)
• Ability to deliver presentations
THE COMPANY
LP Innovations by DTiQ
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
LP Innovations is the preeminent provider of loss prevention solutions that help our customers dramatically reduce expenses, improve shrink and increase profitability.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ works with some of the most prominent brands in the United States, such as Adidas, Burger King, Hard Rock Café, Vineyard Vines, Puma, and Yankee Candle to name a few.
If you are interested in loss prevention and hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
Qualifications
- Identify operational deficiencies while conducting audits and providing suggestions to client staff regarding resolution/improvement
- Conduct Store Security Visits and Visibility Visits at client locations.
- Assist the Investigator with facilitating loss awareness meetings
- Work closely with the Investigator to assist in the investigation of losses within client locations. Reviewing exception-based reports and following paperwork trails is a critical part of the Regional Loss Prevention Auditor’s position
- Prepare paperwork to accurately document audit results
- Complete all paperwork in a timely and efficient manner
- Play a very important role in fostering and maintaining a positive business relationship with all clients by communicating operational concerns discovered during the audit and taking proactive measures to resolve store level operational issues
WHAT WE’RE LOOKING FOR
- Ability to travel 60-70%
- Position includes a Company vehicle
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- An ultimate team player and treat everyone with respect
REQUIREMENTS
- 1 to 3 years of Retail experience or Loss Prevention related experience.
- BA or BS Degree preferred.
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Regional Loss Prevention Auditor (RLPA) is responsible for conducting operational audits and facilitating training meetings. The RLPA position is considered entry level into Loss Prevention for DTiQ Technologies, Inc.
Operational audits are conducted for the majority of DTiQ’s clients. The audit examines basic operational controls and customer service related issues. The time to complete each audit varies by client, but usually averages between two and four hours. The RLPA can expect to conduct approximately 40 audits per month.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general Customer Success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
Qualifications
- Identify operational deficiencies while conducting audits and providing suggestions to client staff regarding resolution/improvement
- Conduct Store Security Visits and Visibility Visits at client locations.
- Assist the Investigator; either a Regional Loss Prevention Manager (RLPM) or Market Loss Prevention Manager (MLPM) with facilitating loss awareness meetings
- Work closely with the Investigator to assist in the investigation of losses within client locations. Reviewing exception based reports and following paperwork trails will be a critical part of the RLPA’s position
- Prepare paperwork to accurately document audit results
- Complete all paperwork in a timely and efficient manner
- Play a very important role in fostering and maintaining a positive business relationship with all clients by communicating operational concerns discovered during the audit and taking proactive measures to resolve store level operational issues
WHAT WE’RE LOOKING FOR
- Ability to travel 60-70%
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- 1 to 3 years of Retail experience or Loss Prevention related experience.
- BA or BS Degree preferred.
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
The Regional Loss Prevention Auditor (RLPA) is responsible for conducting operational audits and facilitating training meetings. The RLPA position is considered entry-level into Loss Prevention for DTiQ Technologies, Inc.
Operational audits are conducted for the majority of DTiQ’s clients. The audit examines basic operational controls and customer service-related issues. The time to complete each audit varies by client, but usually averages between two and four hours. The RLPA can expect to conduct approximately 40 audits per month.
You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general Customer Success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
Qualifications
- Identify operational deficiencies while conducting audits and providing suggestions to client staff regarding resolution/improvement
- Conduct Store Security Visits and Visibility Visits at client locations.
- Assist the Investigator; either a Regional Loss Prevention Manager (RLPM) or Market Loss Prevention Manager (MLPM) with facilitating loss awareness meetings
- Work closely with the Investigator to assist in the investigation of losses within client locations. Reviewing exception-based reports and following paperwork trails will be a critical part of the RLPA’s position
- Prepare paperwork to accurately document audit results
- Complete all paperwork in a timely and efficient manner
- Play a very important role in fostering and maintaining a positive business relationship with all clients by communicating operational concerns discovered during the audit and taking proactive measures to resolve store-level operational issues
WHAT WE’RE LOOKING FOR
- Ability to travel 60-70%
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving technology environment
REQUIREMENTS
- 1 to 3 years of Retail experience or Loss Prevention related experience.
- BA or BS Degree preferred.
- Masterful attention to (and execution of) details
- Sense of urgency in completing tasks
- A positive attitude and collaborative mindset
- Ability to work in a fast-paced environment
- You want to help and serve our customers
Description
DTiQ Technologies, Inc. is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, rue21, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
THE ROLE
Security Supervisor: Primary responsibilities are supervision of contract guard service in Weirton WV, warehouse
- Complete physical security inspections & safety audits.
- Support investigations into company losses and policy violations.
- Respond to and support emergency issues at the warehouse.
- Oversight of contract guards used in stores (scheduling & coordination)
- Serve as backup to assist with store emergency response including supervising guard coverage
- Support the Warehouse Operations Team on shrink control within that facility.
- All other loss prevention related activities as mutually agreed to from time to time
WHAT WE’RE LOOKING FOR
- Previous guard and supervisory experience
- A true passion for customers and customer success
- Familiarity working with clients of all sizes
- Outstanding communication (written and verbal) and presentation skills.
- Detail-oriented and analytical
- Thrive as the ultimate team player and treat everyone with respect
- Crave a fast-moving environment
DTiQ offers medical, dental, and vision benefits as well as paid time off and paid Holidays. DTiQ will ask to obtain a consumer report (background check report) on applicants for employment purposes. DTiQ conducts drug tests as a part of our pre-employment screening process.