We are always looking for highly motivated, talented individuals to join DTiQ’s dynamic team
CAREERS
JOIN OUR TEAM
If you’re interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. Though we’re nearly 20 years old, DTiQ maintains a dynamic start-up culture that rewards hard work and creativity. Work alongside other committed and welcoming professionals to collaborate on new ideas, achieve individual and team-oriented goals, and develop your skill set.
DTiQ is committed to creating a welcoming and diverse environment for all of our employees. We believe that diversity in the workplace fosters a culture of inclusivity and respect that encourages employees to share their amazing ideas. We actively recruit employees from different countries, backgrounds, genders, ages, ethnicities, sexual orientations and beliefs. We take pride in empowering our female employees and providing them with incredible opportunities to advance their careers.
DTiQ OFFERS GREAT BENEFITS
In addition to competitive compensation plans
and rewards programs, we offer a variety of great benefits
Other Benefits
Employee Referral Programs
Travel Assistance
Bereavement Counseling
Identity Theft Recovery Services
Health Care
Medical, Dental, & Vision Coverage
Employee Assistance Program
Ergonomics Process
Life Insurance
Employee Basic Life, Accidental Death & Dismemberment Insurance
Financial Benefits
401(K) Plan
Long-Term Disability Insurance
Workers’ Compensation
Time Off
Paid Time Off
Paid Holidays
Paid Floaters
Paid Holidays
Paid Floaters
Compensation
Competitive Compensation Plans & Reward Program!
Employee Highlight
``Bite The Click`` - Hackathon Success!
The DTiQ Boot Camp team won the award distinction for the “Bite The Click” application that was created in 24 hours.
Job Openings
Las Vegas, Nevada
Click to Apply
As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.
Job Duties:
- Assist customers over the phone with issues such as:
- Asset Protection
- Account Creation / Deletion.
- Password Resetting.
- Video Footage Retrieval.
- Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
- Mac / Apple Setup and Installation of Remote Software.
- Mobile Device Setup (iPhone and Android).
- Maintain low wait times while focusing on first call resolution.
- Answer questions customer may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
- Follow DTiQ’s policies and procedures outlined in our knowledge base.
- All other duties as assigned by management.
Click to Apply
Description
DTiQ, largest nationwide provider of surveillance and video-based loss prevention services for the restaurant space! We are looking for individuals looking to start their Information Technology careers, specifically those who have work experience in the restaurant or hospitality industry.
As an entry level Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings and standard procedures. This is a full-time (40 hours per week) job that offers a full compensation package including medical and dental plans, vacation accrual and 401k participation.
Typical Duties and Responsibilities Include:
- Assist customers over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
- Maintain low wait times while focusing on first call resolution.
- Answer questions customers may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
Qualifications
- Experience providing customer service utilizing effective technical troubleshooting skills
- Experience with Windows Operating System, Mac OS X, remote access tools and/or support of mobile devices
- Knowledge of CCTV and IP Camera technology
- Bilingual oral and written communication desired
Click to Apply
As a Technical Support Representative (TSR), your primary responsibility will be to answer incoming calls and actively resolve end user requests. This requires multitasking, excellent customer service skills, and documentation. TSRs are expected to troubleshoot issues, research problems, and walk customers through step-by-step solutions. Solutions include, but are not limited to the following: network configuration and troubleshooting, resolving authentication issues, troubleshooting software and hardware, all while clearly communicating in a user friendly and professional manner.
Skills/Qualifications:
- Comptia Network+, Comptia A+ or comparable certifications and/or equivalent knowledge and experience.
- Ability to demonstrate practical knowledge and familiarity with fundamental network protocols and functions.
- Experience configuring and troubleshooting industry standard network equipment.
- Experience working with remote access tools such as Logmein and VNC.
- 2+ years working with Windows XP and Windows 7.
- Working knowledge of Mac OS X.
- 2+ years’ experience with hardware maintenance and support (preferably Dell and HP).
- Experience with mobile devices including iPhone, iPad, and Android based devices.
- Strong analytical, organizational, and multi-tasking skills.
- Strong written and verbal communication skills with an emphasis on attention to detail.
- All other duties as assigned
Requirements:
- Provide the highest levels of effective customer support to business owners and their staffs in the use of DTT’s proprietary surveillance solutions.
- Ensure electronic records are created and updated for all customer communications.
- Maintain and update documentation for all assigned projects and systems.
- Requires the dedication of highly motivated individuals eager to work in a dynamic, fast-paced environment.
- Punctuality and reliability are critical to success.
- Work hours may include nights and weekends and schedule flexibility is required.
Click to Apply
The Help Desk Agent is the first point of contact for all internal users when contacting the IT department. While providing the highest level of customer service, the Help Desk Agent will troubleshoots basic end user issues on various software applications, hardware, network and telecommunications systems and provides basic desktop training.
Responsibilities
· Update assigned tickets through ticketing system.
· Take on any task big and small with enthusiasm.
· Support new hires and established user (local and remote) with both hardware and software needs.
· Solve complex and high-level problems.
· Maintain effective communication with Help Desk Manager.
Your background will likely include:
• 2+ years troubleshooting and fixing computers both PCs and Macs.
• Some experience troubleshooting peripheral devices (IP Phones, Printers, etc.).
• Ability to multitask on the fly and prioritize requests.
• An ability to communicate technical problems and solutions in a simple fashion.
• Understanding of Active Directory.
• Eager to learn and adapt quickly to new technologies.
Why we will love you:
• We’re looking for someone who gets a thrill innovating and making a difference.
• You can chat with GIFs.
• You’re hungry to learn and teach.
• You can get along with everyone.
• You possess a “can-do” attitude in any situation.
• Ability to work independently with minimal supervision.
- DTiQ will ask to obtain a background check report on applicants.
DTiQ provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, ancestry, age, mental disability, physical disability (including HIV status), medical condition (e.g., cancer), marital or familial status, military status or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Applicants have rights under Federal Employment Laws.