The future of drive-thru headset equipment and systems

If you own a quick service restaurant (QSR), you need processes in place to balance speed and quality. Without the right technology, you risk frustrating and losing your customers. Here, we’ll cover how innovations in restaurant drive-thru headsets and equipment can help you train your staff and improve your business operations.

How Does a Drive-Thru Headset System Work?

Any QSR with a drive-thru needs headset equipment. Employees use a drive-thru headset system to take customer orders and coordinate with other workers wearing headsets. They can toggle between the customer and employee channels as needed, and the headset is designed to be lightweight and comfortable so each employee can wear it throughout their shift.

Drive-thru headset systems for restaurants can integrate with your video technology to time speed of service (SOS) and generate real-time reporting. The headsets may have individual battery packs or they may be placed in a charging dock. Some headset systems have additional features such as noise reduction to lessen background noise from the restaurant kitchen and customers’ cars.

Recent Innovations in Drive-Thru Technology

Effective drive-thru technology is more important than ever: drive-thru transactions represented 42% of all restaurant visits in 2022, according to QSRweb. To accommodate a growing number of customers, restaurants need sophisticated tools, reliable restaurant drive-thru headsets equipment and systems, and well-trained staff.

Recent innovations have helped further streamline the drive-thru experience. These include:

Ordering Online

Just a few years ago, the only way to order restaurant food offsite was via the telephone. And phone orders were limited to specific types of restaurants, such as pizza parlors. In the early 2000s, web-based ordering platforms became more prevalent.

In recent years, many QSRs have launched dedicated mobile applications. With built-in rewards programs and user-friendly interfaces, customers are encouraged to order via the app instead of an online platform like Grubhub. These apps allow customers to order a meal for pick-up or delivery, offering flexibility and convenience.

When customers pick up an order onsite, they can simply use the drive-thru lane to get their order. Some restaurants are also offering dedicated curbside pickup parking spaces. Once a customer arrives to pick up their order, they simply notify the restaurant via the app, and a staff member can bring their food directly to their vehicle.

AI Voice Assistant

Some restaurants are piloting artificial intelligence (AI) solutions to free up staff time. With AI voice technology, customers can place an order through a software program instead of talking to an employee directly. The AI voice assistant automatically sends the order to the restaurant’s point-of-service (POS) system.

This technology addresses the labor shortage while minimizing human error. It can also increase revenue using adaptive upselling, meaning it will make suggestions for order modifications or add-ons.

Drive-Thru Analytics

Good data can translate into better performance. Today’s drive-thru video systems can measure metrics such as customer wait times, the number of cars served per hour, and order accuracy. This real-time information allows managers to monitor staff even when they’re not in the same location.

Data analytics is key to improving customer satisfaction. These insights can also help managers understand which staff members need additional training and support. It can also help owners with multiple locations allocate their resources better – if one drive-thru has significantly more customers than another, they may need to reassign staff to the busier location.

These innovations are a boon to QSR owners, who are trying to maintain quality customer service with a limited staff. A recent National Restaurant Association survey found that 78% of restaurant owners did not have enough workers. With advanced drive-thru video technology, QSR staff can work more efficiently, even with a smaller team.

Improving Drive-Thru Headset Systems for Restaurants

DTiQ offers cutting-edge technology for drive-thru timing and management. Our state-of-the-art video solutions help restaurant owners identify staff training needs and streamline service delivery, measurably improving SOS.

DTiQ’s acquisition of Summit Innovations allows us to offer unparalleled business intelligence analytics, offering insights into all your drive-thru locations. These innovations can help improve staff performance while ensuring a positive customer experience.

Optimize Drive-Thru Service with DTiQ

At DTiQ, we’re committed to serving our clients through custom-built intelligent video solutions that integrate with your drive-thru headset technology. With more than 45,000 customers nationwide, we serve convenience stores and retail businesses in addition to QSRs.

DTiQ offers subscription-based pricing, meaning you’ll always have the most up-to-date technology without a major capital outlay. We even offer custom onsite and video auditing services to help you assess guest experience, employee engagement, and loss prevention. To learn more about how DTiQ can help you advance your business, book a demo today.

Download the E-Book
By clicking “Download" below, you give your permission for DTiQ to store and process the personal information you've provided above in order to deliver the requested content.
Thank you! Your download will start soon.
Oops! Something went wrong while submitting the form.
File button

The future of drive-thru headset equipment and systems

If you own a quick service restaurant (QSR), you need processes in place to balance speed and quality. Without the right technology, you risk frustrating and losing your customers. Here, we’ll cover how innovations in restaurant drive-thru headsets and equipment can help you train your staff and improve your business operations.

How Does a Drive-Thru Headset System Work?

Any QSR with a drive-thru needs headset equipment. Employees use a drive-thru headset system to take customer orders and coordinate with other workers wearing headsets. They can toggle between the customer and employee channels as needed, and the headset is designed to be lightweight and comfortable so each employee can wear it throughout their shift.

Drive-thru headset systems for restaurants can integrate with your video technology to time speed of service (SOS) and generate real-time reporting. The headsets may have individual battery packs or they may be placed in a charging dock. Some headset systems have additional features such as noise reduction to lessen background noise from the restaurant kitchen and customers’ cars.

Recent Innovations in Drive-Thru Technology

Effective drive-thru technology is more important than ever: drive-thru transactions represented 42% of all restaurant visits in 2022, according to QSRweb. To accommodate a growing number of customers, restaurants need sophisticated tools, reliable restaurant drive-thru headsets equipment and systems, and well-trained staff.

Recent innovations have helped further streamline the drive-thru experience. These include:

Ordering Online

Just a few years ago, the only way to order restaurant food offsite was via the telephone. And phone orders were limited to specific types of restaurants, such as pizza parlors. In the early 2000s, web-based ordering platforms became more prevalent.

In recent years, many QSRs have launched dedicated mobile applications. With built-in rewards programs and user-friendly interfaces, customers are encouraged to order via the app instead of an online platform like Grubhub. These apps allow customers to order a meal for pick-up or delivery, offering flexibility and convenience.

When customers pick up an order onsite, they can simply use the drive-thru lane to get their order. Some restaurants are also offering dedicated curbside pickup parking spaces. Once a customer arrives to pick up their order, they simply notify the restaurant via the app, and a staff member can bring their food directly to their vehicle.

AI Voice Assistant

Some restaurants are piloting artificial intelligence (AI) solutions to free up staff time. With AI voice technology, customers can place an order through a software program instead of talking to an employee directly. The AI voice assistant automatically sends the order to the restaurant’s point-of-service (POS) system.

This technology addresses the labor shortage while minimizing human error. It can also increase revenue using adaptive upselling, meaning it will make suggestions for order modifications or add-ons.

Drive-Thru Analytics

Good data can translate into better performance. Today’s drive-thru video systems can measure metrics such as customer wait times, the number of cars served per hour, and order accuracy. This real-time information allows managers to monitor staff even when they’re not in the same location.

Data analytics is key to improving customer satisfaction. These insights can also help managers understand which staff members need additional training and support. It can also help owners with multiple locations allocate their resources better – if one drive-thru has significantly more customers than another, they may need to reassign staff to the busier location.

These innovations are a boon to QSR owners, who are trying to maintain quality customer service with a limited staff. A recent National Restaurant Association survey found that 78% of restaurant owners did not have enough workers. With advanced drive-thru video technology, QSR staff can work more efficiently, even with a smaller team.

Improving Drive-Thru Headset Systems for Restaurants

DTiQ offers cutting-edge technology for drive-thru timing and management. Our state-of-the-art video solutions help restaurant owners identify staff training needs and streamline service delivery, measurably improving SOS.

DTiQ’s acquisition of Summit Innovations allows us to offer unparalleled business intelligence analytics, offering insights into all your drive-thru locations. These innovations can help improve staff performance while ensuring a positive customer experience.

Optimize Drive-Thru Service with DTiQ

At DTiQ, we’re committed to serving our clients through custom-built intelligent video solutions that integrate with your drive-thru headset technology. With more than 45,000 customers nationwide, we serve convenience stores and retail businesses in addition to QSRs.

DTiQ offers subscription-based pricing, meaning you’ll always have the most up-to-date technology without a major capital outlay. We even offer custom onsite and video auditing services to help you assess guest experience, employee engagement, and loss prevention. To learn more about how DTiQ can help you advance your business, book a demo today.

Articles
Speakers
Share
Or simply highlight text to share

The future of drive-thru headset equipment and systems

January 5, 2023
by
Izzy Esber
Share
In This Article
Subscribe
Get a weekly newsletter with resources, tools, and articles personalized to your business.
Build your DTiQ Weekly
See how DTiQ can transform your multi-location operations.
Book a demo

If you own a quick service restaurant (QSR), you need processes in place to balance speed and quality. Without the right technology, you risk frustrating and losing your customers. Here, we’ll cover how innovations in restaurant drive-thru headsets and equipment can help you train your staff and improve your business operations.

How Does a Drive-Thru Headset System Work?

Any QSR with a drive-thru needs headset equipment. Employees use a drive-thru headset system to take customer orders and coordinate with other workers wearing headsets. They can toggle between the customer and employee channels as needed, and the headset is designed to be lightweight and comfortable so each employee can wear it throughout their shift.

Drive-thru headset systems for restaurants can integrate with your video technology to time speed of service (SOS) and generate real-time reporting. The headsets may have individual battery packs or they may be placed in a charging dock. Some headset systems have additional features such as noise reduction to lessen background noise from the restaurant kitchen and customers’ cars.

Recent Innovations in Drive-Thru Technology

Effective drive-thru technology is more important than ever: drive-thru transactions represented 42% of all restaurant visits in 2022, according to QSRweb. To accommodate a growing number of customers, restaurants need sophisticated tools, reliable restaurant drive-thru headsets equipment and systems, and well-trained staff.

Recent innovations have helped further streamline the drive-thru experience. These include:

Ordering Online

Just a few years ago, the only way to order restaurant food offsite was via the telephone. And phone orders were limited to specific types of restaurants, such as pizza parlors. In the early 2000s, web-based ordering platforms became more prevalent.

In recent years, many QSRs have launched dedicated mobile applications. With built-in rewards programs and user-friendly interfaces, customers are encouraged to order via the app instead of an online platform like Grubhub. These apps allow customers to order a meal for pick-up or delivery, offering flexibility and convenience.

When customers pick up an order onsite, they can simply use the drive-thru lane to get their order. Some restaurants are also offering dedicated curbside pickup parking spaces. Once a customer arrives to pick up their order, they simply notify the restaurant via the app, and a staff member can bring their food directly to their vehicle.

AI Voice Assistant

Some restaurants are piloting artificial intelligence (AI) solutions to free up staff time. With AI voice technology, customers can place an order through a software program instead of talking to an employee directly. The AI voice assistant automatically sends the order to the restaurant’s point-of-service (POS) system.

This technology addresses the labor shortage while minimizing human error. It can also increase revenue using adaptive upselling, meaning it will make suggestions for order modifications or add-ons.

Drive-Thru Analytics

Good data can translate into better performance. Today’s drive-thru video systems can measure metrics such as customer wait times, the number of cars served per hour, and order accuracy. This real-time information allows managers to monitor staff even when they’re not in the same location.

Data analytics is key to improving customer satisfaction. These insights can also help managers understand which staff members need additional training and support. It can also help owners with multiple locations allocate their resources better – if one drive-thru has significantly more customers than another, they may need to reassign staff to the busier location.

These innovations are a boon to QSR owners, who are trying to maintain quality customer service with a limited staff. A recent National Restaurant Association survey found that 78% of restaurant owners did not have enough workers. With advanced drive-thru video technology, QSR staff can work more efficiently, even with a smaller team.

Improving Drive-Thru Headset Systems for Restaurants

DTiQ offers cutting-edge technology for drive-thru timing and management. Our state-of-the-art video solutions help restaurant owners identify staff training needs and streamline service delivery, measurably improving SOS.

DTiQ’s acquisition of Summit Innovations allows us to offer unparalleled business intelligence analytics, offering insights into all your drive-thru locations. These innovations can help improve staff performance while ensuring a positive customer experience.

Optimize Drive-Thru Service with DTiQ

At DTiQ, we’re committed to serving our clients through custom-built intelligent video solutions that integrate with your drive-thru headset technology. With more than 45,000 customers nationwide, we serve convenience stores and retail businesses in addition to QSRs.

DTiQ offers subscription-based pricing, meaning you’ll always have the most up-to-date technology without a major capital outlay. We even offer custom onsite and video auditing services to help you assess guest experience, employee engagement, and loss prevention. To learn more about how DTiQ can help you advance your business, book a demo today.

THE AUTHOR
Izzy Esber
As an ABM Content Strategist at DTiQ, Izzy plans and executes creative campaigns, messaging, and ideas for accounts within QSR, C-Store, and Retail industries around the world. Izzy's hobbies include athletics such as soccer, basketball, and running, composing music, and spending time discovering new experiences with friends and family in New York City.

Transform your operations today