Rodney Brent, Senior Director of Facilities at TXB, faced the challenge of enhancing security and operational efficiency across fifty locations. With a focus on growth and customer satisfaction, TXB sought DTiQ’s 360iQ software that could adapt to its evolving needs by deploying advanced video surveillance systems tailored to their requirements.
Initial Challenges and Solution Deployment
Rodney highlighted the company’s transition into the camera business over a decade ago. With the expansion of their store network, ensuring comprehensive surveillance coverage became paramount. Initially drawn to 360iQ through recommendations, TXB gradually implemented the system across twenty-six stores, with plans for further integration as they expand.
“We’ve had some incidents of employees selling cigarettes to minors. We have zero tolerance for that. 360iQ is a valuable tool, and we use it for the right reasons.”
Benefits of 360iQ
“For 360iQ, it’s a consistent system in every single store that we have it in”
Consistency and simplicity of 360iQ was emphasized by TXB, streamlining operations by providing a unified surveillance platform across all stores. The clarity of video images surpassed previous systems, enhancing security and enabling better incident resolution.
“They’ve got the 360iQ app, so we can virtually check our cameras from anywhere. The video images are better and clearer than what we’ve had in the past.”
“It’s easy access to video really from anywhere that we are. If we’ve got our computer, we got our phones, or however we need to access it, we can look at it.”
Additionally, 360iQ’s support team impressed TXB with their knowledge and responsiveness, contributing to a seamless partnership.
“The support staff is phenomenal. We feel like they’re part of the TXB team, and we feel like we can call them at any point anytime.”
Innovative Features and Future Growth
360iQ’s integration with TXB’s POS system proved invaluable, allowing for digital transaction recording and audio capture at registers. This feature significantly enhanced loss prevention efforts and provided actionable insights for training and customer service improvements.
“360iQ’s integration with our POS system is invaluable. It records the transaction journals digitally and provides audio at the register, aiding in incident resolution and enhancing loss prevention efforts.”
“The other part that we did not have before is POS connectivity. The 360iQ system is connected to our POS system, and it records the transaction journals digitally. We also have audio at the register so we can listen to the transactions as they happen.”
Rodney highlighted TXB’s collaborative approach with 360iQ, exploring future enhancements such as AI integration for real-time monitoring and analysis.
“We’re excited about the future with 360iQ. We’re looking at different ways to enhance their product and grow together, bouncing ideas off each other and exploring AI integration for real-time monitoring.”
Success Story
360iQ’s capabilities led to a successful resolution at TXB’s busiest car wash. Despite limited connectivity, 360iQ’s surveillance helped identify a customer involved in an incident. The system captured crucial details, including the license plate, aiding law enforcement in apprehending the individual.
Working with DTiQ
TXB is an enthusiastic advocate for 360iQ, praising its user-friendly interface and advanced features. DTiQ’s team emphasized the system’s role in loss prevention, citing instances where transaction records helped debunk false claims, and made suggestions to utilize 360iQ’s potential for training and continuous improvement, underscoring its pivotal role in TXB’s success.
Conclusion
TXB’s partnership with 360iQ has significantly elevated its security measures and operational efficiency. With a robust surveillance infrastructure in place, TXB is well-positioned to navigate future challenges and capitalize on growth opportunities. The collaborative relationship between TXB and 360iQ exemplifies a commitment to innovation and excellence in retail security solutions.
“DTiQ constantly looks at opportunities to improve their product. So, we’re always looking for enhancements there.”
By leveraging 360iQ’s cutting-edge technology and ongoing support, TXB remains at the forefront of the industry, setting new standards for security and customer service in retail operations.
Learn more about DTiQ’s 360iQ platform.
