Business Transformation Study
Director of Operations
Greens Restaurant Group
We put surveillance systems in all of our restaurants for security purposes and also to be able to view recorded footage.
When I was first introduced to DTiQ, what I liked most was the exception reporting tool as well as the SmartAudits™. We don’t have the manpower or time to sit and watch video feeds all day long so this data is extremely helpful.
My Regional Managers log onto MyDTT™ in the morning and scan through exceptions. The POS overlay is really helpful. It’s so productive for us to look only at the transactions and events that require looking at without having to watch a whole day’s worth of video, for example. It’s a big time saver.
The SmartAudits™ are really exciting for me specifically. What a great tool – having someone else log in to our system and write a detailed report including timestamped pictures. Just about every report has some nugget of information that’s useful to the organization… things like uniform violations, cleanliness issues. Those may not be as critical as fraudulent transactions or security concerns but they’re certainly important.
“I wish I installed DTiQ 4 years ago when we first started building restaurants!”
We have definitely seen a few false alarms but even those raise awareness at the store level. They remind the team that someone is watching all the time. Recently, one of the DTT auditors caught an employee taking $20 from the register. We looked into this and found that the cash was being used to make a legitimate purchase so the employee did nothing wrong but the audit was a great reminder that we are paying attention.
Another area where I’ve seen significant benefit since installing the DTiQ system is in store coverage. We have increased the number of cameras installed at stores; in the past we used only 4 cameras per store but now we have 10+. This gives us much more visibility and makes a lot more sense for managing remotely and keeping tabs on what’s going on.
Also, because of DTiQ we have been able to save some money on labor. It gives my Area Managers so much information and access to data that they are comfortable managing multiple stores even though they can’t physically visit them all the time.
On the whole, I’m super pleased with the DTiQ system; I wish I installed DTiQ 4 years ago when we first started building restaurants! We’re a small company that’s growing fast and as we do I intend to install DTiQ at all future stores