See how this Multi-Unit QSR Operator got time and money back by implementing an outsourced loss prevention program
Summary
Third-party delivery is an integral part of most quick-service restaurant (QSR) operations. As an example, this multi-unit operator averages 36% of their orders from third-party ordering services such as Uber Eats, DoorDash, and Grubhub.
Unfortunately, this multi-unit operator, like most QSRs, struggled with third-party delivery chargebacks that averaged over $500 a month per location despite having a well-trained team that promptly and diligently prepared food orders. When you consider that QSR users are typically charged a fee by the third-party delivery platform, restaurants can end up losing money on an order if the cost of the entire order is disputed. That doesn’t even account for the cost of food that is sent to the customer.
This Multi-Unit Operator implemented 360iQ by DTiQ and immediately saw major savings
The Challenge
The misuse of third-party delivery chargebacks continues to explode — all over the internet, people share their “hacks” for getting free meals by complaining in order to receive a free meal.
This so-called “life hack” was costing this Multi-Unit Operator upwards of $500 monthly per location and required up to 30 hours to challenge each chargeback. They knew they had to act fast to reduce the cost and efficiently dispute chargebacks.
The key? Finding technology that allowed them to quickly and easily prove they successfully filled each order.
Cue 360iQ by DTiQ.
The Solution
Since implementing 360iQ’s Video and POS integration solution that ties every transaction back to its corresponding video, this Multi-Unit Operator has won over 70% of their chargeback disputes — resulting in savings of over $3,065 monthly. The savings on this win are significant — their monthly chargebacks dropped from $500 to $150 per location.
DTiQ’s RISA+ feature allows our customers to easily share video footage of events and incidents in a universal file format with external users such as law enforcement and third-party service delivery vendors. DTiQ’s solution saves users a lot of time because they can share video footage remotely and avoid going on-site to manually create flash drives or CDs.
With easily accessible video, the Multi-Unit Operator quickly creates video evidence to prove they completed their order in-full and on-time. Users look at the order time of the chargeback to promptly pull video footage showing the order was completed properly. The video footage is shared with the third-party delivery service provider to dispute chargebacks.
“Receiving chargebacks, whether from customers themselves or third-party delivery services, is a growing issue in our industry, and DTiQ’s RISA+ feature allows us to counteract these in real time. RISA+ has become part of our stores’ day-to-day tasks to ensure we aren’t losing money on our sales through companies like DoorDash and UberEats. We’re able to download video footage to show the accurate orders going out directly from the 360iQ platform and easily share it for disputes. Without RISA+, our stores wouldn’t be winning nearly as many chargeback disputes.”
Multi-Unit QSR Operator
The Outcome
This Multi-Unit Operator’s team was thrilled with some of the major outcomes they saw after implementing 360iQ at all 9 of their locations, including:
- Major decrease in time associated with disputes.
- ~No more traveling to the individual location to pull video, scrub footage to find the incident, request the video from their provider, pay for the video request, wait for the download, and then finally share.
- ~Now, they can access the transaction date and time while easily uploading and storing the video in the cloud to share with the third-party deliver service providers during the dispute process.
- Winning over 70% of the dispute cases by sharing video resulting in $3,065 per month in savings across 9 locations
Timeline with DTiQ
- Restaurant receives chargeback
- Team uses 360iQ to create a cloud video archive
- Video is shared with a third-party platform to prove order was accurate
- Chargeback dispute won
Time to chargeback dispute win: 20 minutes
Timeline without DTiQ
- Restaurant receives chargeback
- Team must request and pay for individual video footage from a third-party company
- Team must wait 24+ hours to receive individual video footage
- Video is shared with a third-party platform to prove order was accurate
- Chargeback dispute won
Time to chargeback dispute win: minimum 30 hours
Want to be our next success story?
Get in touch!
See how this Multi-Unit QSR Operator got time and money back by implementing an outsourced loss prevention program
Summary
Third-party delivery is an integral part of most quick-service restaurant (QSR) operations. As an example, this multi-unit operator averages 36% of their orders from third-party ordering services such as Uber Eats, DoorDash, and Grubhub.
Unfortunately, this multi-unit operator, like most QSRs, struggled with third-party delivery chargebacks that averaged over $500 a month per location despite having a well-trained team that promptly and diligently prepared food orders. When you consider that QSR users are typically charged a fee by the third-party delivery platform, restaurants can end up losing money on an order if the cost of the entire order is disputed. That doesn’t even account for the cost of food that is sent to the customer.
This Multi-Unit Operator implemented 360iQ by DTiQ and immediately saw major savings
The Challenge
The misuse of third-party delivery chargebacks continues to explode — all over the internet, people share their “hacks” for getting free meals by complaining in order to receive a free meal.
This so-called “life hack” was costing this Multi-Unit Operator upwards of $500 monthly per location and required up to 30 hours to challenge each chargeback. They knew they had to act fast to reduce the cost and efficiently dispute chargebacks.
The key? Finding technology that allowed them to quickly and easily prove they successfully filled each order.
Cue 360iQ by DTiQ.
The Solution
Since implementing 360iQ’s Video and POS integration solution that ties every transaction back to its corresponding video, this Multi-Unit Operator has won over 70% of their chargeback disputes — resulting in savings of over $3,065 monthly. The savings on this win are significant — their monthly chargebacks dropped from $500 to $150 per location.
DTiQ’s RISA+ feature allows our customers to easily share video footage of events and incidents in a universal file format with external users such as law enforcement and third-party service delivery vendors. DTiQ’s solution saves users a lot of time because they can share video footage remotely and avoid going on-site to manually create flash drives or CDs.
With easily accessible video, the Multi-Unit Operator quickly creates video evidence to prove they completed their order in-full and on-time. Users look at the order time of the chargeback to promptly pull video footage showing the order was completed properly. The video footage is shared with the third-party delivery service provider to dispute chargebacks.
“Receiving chargebacks, whether from customers themselves or third-party delivery services, is a growing issue in our industry, and DTiQ’s RISA+ feature allows us to counteract these in real time. RISA+ has become part of our stores’ day-to-day tasks to ensure we aren’t losing money on our sales through companies like DoorDash and UberEats. We’re able to download video footage to show the accurate orders going out directly from the 360iQ platform and easily share it for disputes. Without RISA+, our stores wouldn’t be winning nearly as many chargeback disputes.”
Multi-Unit QSR Operator
The Outcome
This Multi-Unit Operator’s team was thrilled with some of the major outcomes they saw after implementing 360iQ at all 9 of their locations, including:
- Major decrease in time associated with disputes.
- ~No more traveling to the individual location to pull video, scrub footage to find the incident, request the video from their provider, pay for the video request, wait for the download, and then finally share.
- ~Now, they can access the transaction date and time while easily uploading and storing the video in the cloud to share with the third-party deliver service providers during the dispute process.
- Winning over 70% of the dispute cases by sharing video resulting in $3,065 per month in savings across 9 locations
Timeline with DTiQ
- Restaurant receives chargeback
- Team uses 360iQ to create a cloud video archive
- Video is shared with a third-party platform to prove order was accurate
- Chargeback dispute won
Time to chargeback dispute win: 20 minutes
Timeline without DTiQ
- Restaurant receives chargeback
- Team must request and pay for individual video footage from a third-party company
- Team must wait 24+ hours to receive individual video footage
- Video is shared with a third-party platform to prove order was accurate
- Chargeback dispute won
Time to chargeback dispute win: minimum 30 hours
Want to be our next success story?
Get in touch!
See how this Multi-Unit QSR Operator got time and money back by implementing an outsourced loss prevention program
Summary
Third-party delivery is an integral part of most quick-service restaurant (QSR) operations. As an example, this multi-unit operator averages 36% of their orders from third-party ordering services such as Uber Eats, DoorDash, and Grubhub.
Unfortunately, this multi-unit operator, like most QSRs, struggled with third-party delivery chargebacks that averaged over $500 a month per location despite having a well-trained team that promptly and diligently prepared food orders. When you consider that QSR users are typically charged a fee by the third-party delivery platform, restaurants can end up losing money on an order if the cost of the entire order is disputed. That doesn’t even account for the cost of food that is sent to the customer.
This Multi-Unit Operator implemented 360iQ by DTiQ and immediately saw major savings
The Challenge
The misuse of third-party delivery chargebacks continues to explode — all over the internet, people share their “hacks” for getting free meals by complaining in order to receive a free meal.
This so-called “life hack” was costing this Multi-Unit Operator upwards of $500 monthly per location and required up to 30 hours to challenge each chargeback. They knew they had to act fast to reduce the cost and efficiently dispute chargebacks.
The key? Finding technology that allowed them to quickly and easily prove they successfully filled each order.
Cue 360iQ by DTiQ.
The Solution
Since implementing 360iQ’s Video and POS integration solution that ties every transaction back to its corresponding video, this Multi-Unit Operator has won over 70% of their chargeback disputes — resulting in savings of over $3,065 monthly. The savings on this win are significant — their monthly chargebacks dropped from $500 to $150 per location.
DTiQ’s RISA+ feature allows our customers to easily share video footage of events and incidents in a universal file format with external users such as law enforcement and third-party service delivery vendors. DTiQ’s solution saves users a lot of time because they can share video footage remotely and avoid going on-site to manually create flash drives or CDs.
With easily accessible video, the Multi-Unit Operator quickly creates video evidence to prove they completed their order in-full and on-time. Users look at the order time of the chargeback to promptly pull video footage showing the order was completed properly. The video footage is shared with the third-party delivery service provider to dispute chargebacks.
“Receiving chargebacks, whether from customers themselves or third-party delivery services, is a growing issue in our industry, and DTiQ’s RISA+ feature allows us to counteract these in real time. RISA+ has become part of our stores’ day-to-day tasks to ensure we aren’t losing money on our sales through companies like DoorDash and UberEats. We’re able to download video footage to show the accurate orders going out directly from the 360iQ platform and easily share it for disputes. Without RISA+, our stores wouldn’t be winning nearly as many chargeback disputes.”
Multi-Unit QSR Operator
The Outcome
This Multi-Unit Operator’s team was thrilled with some of the major outcomes they saw after implementing 360iQ at all 9 of their locations, including:
- Major decrease in time associated with disputes.
- ~No more traveling to the individual location to pull video, scrub footage to find the incident, request the video from their provider, pay for the video request, wait for the download, and then finally share.
- ~Now, they can access the transaction date and time while easily uploading and storing the video in the cloud to share with the third-party deliver service providers during the dispute process.
- Winning over 70% of the dispute cases by sharing video resulting in $3,065 per month in savings across 9 locations
Timeline with DTiQ
- Restaurant receives chargeback
- Team uses 360iQ to create a cloud video archive
- Video is shared with a third-party platform to prove order was accurate
- Chargeback dispute won
Time to chargeback dispute win: 20 minutes
Timeline without DTiQ
- Restaurant receives chargeback
- Team must request and pay for individual video footage from a third-party company
- Team must wait 24+ hours to receive individual video footage
- Video is shared with a third-party platform to prove order was accurate
- Chargeback dispute won
Time to chargeback dispute win: minimum 30 hours
Want to be our next success story?
Get in touch!
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