Business Transformation Study
I operate 11 Hungry Howie’s locations in Southwest Michigan and Indiana. In the 25 years that I’ve been a Hungry Howie’s Franchisee, I’ve likely seen it all in regards to employee theft, false claims, etc.
When Did You Learn About DTiQ?
We tried DTiQ in one of our locations six years ago, with mixed results. About a year and a half ago, an account representative from DTiQ got in contact with me to discuss DTiQ’s recent innovations in Loss Prevention.
She won me over, and I made the decision to install DTiQ in all 11 of our locations. Now, more than a year later, I can confidently say that I made the right decision. DTiQ has been an excellent fit for my business.
“I can’t be in all of my locations at once, and I definitely don’t have time to manually review hours of video. SmartAudit™ Reports solve that issue, and give me a unique view of my entire operation.”
What Are The Benefits of DTiQ?
The primary benefit of DTiQ is that our employees know cameras are present. Our employees also know that we have remote access to what’s going on in our stores, wherever we might be.
Ease of access is another huge benefit of DTiQ. Back in the day, you had to literally ‘pull the tape’, rewind, and watch. Basically, with legacy systems, employees knew that there was little chance of their employers reviewing video, unless a very serious incident occurred.
But with DTiQ, even minor incidents can easily be reviewed. We can go back weeks, or even months, to review video of any incident. This disincentivizes employees from committing even the most minor policy violations, because the risk of them being caught is so much higher.
How Do You Use DTiQ In Your Organization?
All of our shift leaders and District Managers have access to DTiQ for their specific locations. They review video and exception reports on a regular basis.
In addition, video from DTiQ helps us provide employee feedback during performance reviews. We can point to specific instances of both positive and negative employee behavior. We can use DTiQ as a training tool to improve employee performance and operational efficiency.
What Is The Value Of A SmartAudit™ Report?
I can’t be in all of my locations at once, and I definitely don’t have time to manually review hours of video. SmartAudit™ Reports solve that issue, and give me a unique view of my entire operation.
We rely heavily on SmartAudit™ Reports to identify areas where we can improve our operation, particularly around employee productivity. Something like employee cell-phone use might seem inconsequential, but if left unchecked, it can often snowball into a larger issue with real costs.
How Have You Used DTiQ To Stop Employee Theft?
Recently, I had heard rumors of something going on at one of our locations. Then, I received a SmartAudit™ Report showing a possible transaction comp that wasn’t legitimate. We reviewed the order in MyDTT™, and we were able to confirm that it was fraudulent.
After investigating further, it turns out that our shift leader had been comping orders at the end of the night, creating an overage in the register that he was removing.
The theft was brought to our attention because of the audit. We might have found it on our own, but it would have taken longer and cost us more in lost revenue. In addition, having video evidence of the illegitimate comps was an important factor in us being able to take action and resolve the situation.
What Should Everyone Know About DTiQ?
Prior to installing DTiQ, we had multiple checks and balances in place in regards to comps, voids, and deposits. We assumed we had everything under control because of those systems.
However, once we got DTiQ, we found so many additional policy violations that were costing us money. It’s been a huge help!
At first, I didn’t think we needed DTiQ, but it’s paid for itself three times over.