How One Restaurant Refuted False Claims with Video One small restaurant sued a customer for false claims and defended their reputation on social media, all thanks to evidence from their surveillance system. A customer presented a coupon that was no longer valid. Despite the restaurant’s attempts to help compensate for the misunderstanding, the customer left…
Sure, training is important. It’s the cornerstone of any solid operation, and critical to help employees feel informed, comfortable and armed for success. But what happens when the training is over? Audits are the perfect tool to monitor and measure your team’s compliance to specific policies and procedures over time for consistent results.
Restaurant Re-Boot: How Coen Markets uses DTiQ’s solutions to optimize safe operations during the COVID-19 pandemicwith Colin Dornish, Snr. Director of Operations at Coen Markets & Mike Coffey, CEO at DTiQ Through the pandemic, Colin at Coen Markets has hosted a video chat with select vendors discussing challenges and learnings during COVID-19. We were pleased…
Restaurant Re-Boot: a Q&A session with our CEO, Mike Coffey Q. What are some of the biggest challenges operators are facing when it comes to restaurant safety and security? A. It depends on the lens in which their business is impacted. If their business is closed or has reduced hours, the fundamental assumptions about security…
While the amount and type of internal theft can vary greatly the fact is: if they think they can get away with it, they just might try. Knowing that 75% of all employees have stolen from their employer at one time or another is proof. So stop worrying about the shoplifters and arm yourself with…
Our Top Resources for Restaurants – the CARES Act & COVID-19So what should small businesses start doing now? Get your financial documents in order Consult with your banker or accountant Learn more about the available loan and tax credit options SEE THE FULL BILL HERE Key Highlights for Small Businesses: Payroll Protection Eligible small businesses,…
Increased fraud and theft during hard times is nothing new, with scammers and opportunistic criminals playing on the fear and financial insecurities of others, as cited by a recent article from CNBC. Increased fraud has been a common global trend since the 2008 recession and is beginning to up-tick due to the current pandemic. Read…
5 Easy Ways Video Protects Restaurants During Modified COVID-19 Operations Traffic down? Travel restricted for District Managers? Less staff on-site? Locations temporarily closed? Operating as take-out, delivery or curb-side only? People everywhere are practicing social distancing to minimize the spread of the virus—we’re all going through this period of modified operations together. What can we…
A culture of employee accountability requires clarity, consistency and coaching. It’s only three little c’s. Easily said, difficult to provide…unless you enlist your in-store video infrastructure to be a partner in the effort.
At some point, every successful business has to hire new team members. According to the National Restaurant Association, roughly 2/3 of a restaurant’s staff overturns each year – which requires a whole lot of interviewing, hiring, and training. If you want your newbies to thrive and positively contribute to your enterprise, it’s essential that your…