Contributors: Roger M | Ray A | Sandra G
To enable field management to drive operational excellence and enhance the customer experience at their respective restaurants. Supporting Ampler corporate with solutions that will drive down food costs and save the financial investment of upgrading systems.
Restaurant owners are under constant pressure to improve the profitability of their businesses, but they often do not have access to all the information needed to make informed decisions. Ampler chicken was one such company. After one year of operations, Ampler identified the need for a tool to keep a tighter ‘pulse’ on the business across all their restaurants. They identified surveillance and POS as the key to achieving this and began planning a chain-wide system upgrade.
Ampler was able to realize significant capex savings by transforming existing surveillance systems into one easy-to-use management tool accessible by LP, DM’s, OPs, and others. This enabled Ampler to generate ROI across various elements:
- To lower the total cost of ownership vs a traditional video system
- Improved food costs
- Increased management presence through real-time, virtual access to every location
- and much, much more…
Meeting with Ampler, we were able to help them understand how DTiQ could “fill the holes” in their current infrastructure without having to do a chain-wide system upgrade. Ampler was able to keep and use three-quarters of its existing hardware thanks to DTiQ.
By choosing a system that integrates multiple parts of their already existing infrastructure they were able to make fewer changes and get started tracking and improving their CX and Food Waste.
DTiQ's White Glove Approach
Our success team helped drive adoption across the enterprise. With 92 locations, a structured training schedule with recurring meetings with their dedicated customer success manager was invaluable. This ensured Ampler’s 3 regional & 12 district managers were fully trained on their new business intelligence tool and prepared to use it as part of their day-to-day.
- Custom POS Integration
- Fully Managed Installation
- 92 Site/Camera Checks
- Up and Running within 6 months
- Training for 15 field managers
- Ongoing Bi-Weekly Customer Success Meetings
- 24/7 Customer Success support
DTiQ offered a truly managed service, not only selling the web-based app to integrate their systems but building the integrations, checking the data feeds, and training their teams. And every part of the service is custom, for Ampler it was most important to help their team form habits and learn best practices for using DTiQ to spot and resolve food waste and customer service issues. The structured pieces of training lead to a shift in how teams were meeting and increased collaboration, transformed how they worked together and delivered immediate cost savings
“DTiQ amplifies the data that we are collecting through Qu’s POS system. I’m able to dive deep into item and employee level data at my restaurants and have corresponding video footage attached to every transaction, so I’m able to instantly assess any situation and take immediate corrective actions.”
Realizing Ongoing Success
In addition to basic ROI, there are multiple areas DTiQ adds value. The DTiQ Suite of features allows restaurant managers to run their business from anywhere in real time. It provides visibility into every aspect of restaurant operations including sales, labor, inventory and financials while reducing – even eliminating internal theft.
By spot-checking the amount of prepared food at closing, DMs were able to follow up with teams on proper amounts of prepared food. Simply scrutinizing daily food and paper waste at the end of the day saves big in annual food costs.
Coachable moments fed to DM’s and corporate management across all restaurants identifying best performers & bottom performers – enabling the organization to coach up & coach out when needed.
A mobile app enables spot-checking any location at any hour – making preparing for restaurant visits faster and more meaningful, by saving the time of walk-throughs and allowing DMs to observe without their presence skewing team performance